User guide

Troubleshooting

Frequent Asked Questions

Mvix output is B&W!? I cannot view any picture in Color?

This is a common problem associated with the Television Broadcast Standards compatibility.

You would notice B&W pictures or video, If your TV runs on PAL and the AV channel is

running on NTSC, or vice-versa. To troubleshoot, go to the setup menu and change the AV

Channel to the same system as that of your TV.

My Mvix says 'File format not supported'? Is it defective??

If the Mvix player fails to play a certain media file, one of the following is a likely cause:

• Media Format is not supported by Mvix Player.

• Please check Mvix specifications

• Your Media file is corrupted or has a non-standard structure.

• Your Media file is not encoded properly

• Mvix Player is defective.

In order to test the functionality of your Mvix player, simply download the MEDIA TEST FILES

from our website. Navigate to play and ensure that your player decodes these files

completely and that you are able to view these videos. If your Mvix player is able to play

these files, then your player is not defective. Please check your source video files to eliminate

any inconsistency in their encoding.

I accidentally changed my video output settings and now I cant see anything on TV?

Simply use the following steps to change your Video output Settings on your Mvix player.

• Power On your TV and set the channel to the video input connected to Mvix

player.

• Power on your Mvix player. Wait for 10 seconds.

• Press TVOUT button on your Mvix remote to change the Video Output

options (Component, NTSC, HDMI, etc.)

• Continue to change the options till you see a video / image on the TV screen.

Remember to wait a few seconds between each change.

• If this does not work, you will need to perform a firmware upgrade on your

Mvix. Pls. contact our Technical Support Center for details.

As the Mvix starts up, the TV screen flashes, has blue screen or reverts to screensaver? Is this normal?

Yes, This is normal. As the Mvix system initializes, it will setup corresponding parameters so it

can output the correct video signal to the TV, during the initializing stage, the TV will receive

transient signals or the signals which are incomplete and will cause the TV screen to flash.

Some TVs will treat it as no signal, and will display a blue screen or screensaver.