USER GUIDE. www.tagg.
TAGG—THE PET TRACKER™ USER GUIDE Snaptracs, Inc. 5775 Morehouse Drive San Diego, CA 92121-1714 U.S.A. Copyright © 2012-2013 Snaptracs, Inc., a Qualcomm company. All rights reserved. Not to be used, copied, reproduced in whole or in part, nor its contents revealed in any manner to others without the express written permission of Snaptracs, Inc. QUALCOMM is a registered trademark of QUALCOMM Incorporated in the United States and may be registered in other countries.
CONTENTS Tagg—The Pet Tracker.............................................................................................................................................................5 How It Works.............................................................................................................................................................................6 What’s In The Tagg Tracker Box..........................................................................................................
CONTENTS Your Pet On The Go................................................................................................................................................................ 38 Trip Mode......................................................................................................................................................................... 38 Tagg Guard................................................................................................................................
TAGG—THE PET TRACKER Thank you for purchasing Tagg—The Pet Tracker™. Now you have a new way to connect with your pet. Using advanced GPS and wireless technology, you can easily keep track of your dog's whereabouts— and a motion sensor in the Tagg™ tracker helps you keep track of your dog's daily activity and exercise. Get started today with Tagg—The Pet Tracker, and you will have peace of mind, wherever you are.
HOW IT WORKS Tagg—The Pet Tracker is a pet tracking system that allows you to: Track your pet's location using GPS technology. Track your dog's activity using a specifically-configured motion sensor in the Tagg tracker. With the Tagg system, you create your own Tagg zone, the area where your pet spends most of his time. If he escapes, you get a text and email alert. At that point, you can locate and track your pet on the Tagg map on your computer or mobile phone.
WHAT’S IN THE TAGG TRACKER BOX Item What it Does A. Tagg Tracker Tracks and transmits your pet's location and activity when attached to his collar B. Tagg Docking Station* Charges your tracker and maximizes battery life when your pet is nearby C. Power Kit (AC adapter/USB cable)* Connects the docking station to an electrical outlet for charging D. Collar Clip and Straps Attaches the tracker on your pet's collar.
TAGG TRACKER OVERVIEW The Tagg tracker attaches to your pet’s collar and does two things: 1) transmits your pet’s location to you through the Tagg website, email/text notifications, and Tagg mobile apps, and 2) tracks your dog's activity and syncs data to the activity charts when docked on the docking station. Item What it Does A. Trip Button Turns the tracker on/off. Puts the tracker into "Trip mode" to avoid sending alerts when you leave the Tagg zone. Shows you the battery level of the tracker B.
DOCKING STATION OVERVIEW The docking station* does three things: 1) charges your Tagg tracker, 2) maximizes the tracker’s battery life when your pet is nearby, and 3) syncs activity data when the tracker is docked. It should always be plugged in, powered on, and placed within the boundary of your Tagg zone. Item What it Does A. Power Indicator Tells you the docking station is on B. Docking Posts Hold the tracker in place when docked C. Power Port Connects the docking station to the USB cable D.
TAGG SERVICE OVERVIEW Tagg Home, Map, Activity and Notifications are areas that you’ll use often on the Tagg website. • Home: Get a quick view of your Tagg account and your pet's current location. • Map: See your pet’s current and most recent locations, and track or locate him if he leaves the Tagg zone. • Activity: See how active your dog is daily and over longer periods of time. • Notifications: Manage Tagg notifications for yourself and up to five contacts.
TAGG SERVICE OVERVIEW Tagg Map You’ll use the Tagg map to locate and track your pet. This section gives you a quick overview of the map. To learn more, see Reading Your Tagg Map on page 22. A. Notification headline: Where you receive alerts and updates about your pet’s location or the Tagg system. B. Tagg zone: The boundary around your house that you set during activation. C.
BASIC SETUP Now that you’ve had a quick overview of the key features of Tagg—The Pet Tracker, you can start setting it up. There are five easy steps to complete: • Step I: Charge the Tagg tracker • Step II: Activate the Tagg tracker online • Step III: Personalize your pet’s profile • Step IV: Turn on Activity Tracking • Step V: Attach the Tagg tracker to your pet’s collar Step I: Charge the Tagg Tracker 1.
BASIC SETUP Step II: Activate the Tagg Tracker Online To activate your tracker, it must be docked properly on the docking station. You may activate it while it’s charging. 1. Go to www.tagg.com and click the Activate button to activate your Tagg system. 2. If you already have a Tagg account, please sign in. If you don’t have an account, please create one now. 3. You will need the unique Tagg ID number for activation. Your Tagg ID number is located on the bottom of the tracker. 4.
BASIC SETUP Set Up Your Tagg Zone This is the boundary around the area where your pet spends most of his time. When your pet leaves the Tagg zone, you will receive an alert. A. Give your Tagg zone a name (e.g., Home). Note: Each account can only have one Tagg zone, even when multiple pets are on the account. B. Adjust the Tagg zone by clicking and dragging the orange center pin to the proper spot. C. The Tagg zone defaults to the smallest possible area: a 75-yard radius around the pet’s home.
BASIC SETUP Set Up Your Notifications Tagg notifications tell you if your pet leaves the Tagg zone, and give you updates about your pet's location, the tracker's battery life, and important software upgrades. You'll always see all notifications on the Tagg website and you can also opt-in to receive them by email and/or text message.
BASIC SETUP Step III: Personalize Your Pet's Profile A complete pet profile increases the accuracy of your pet's activity data when you use Activity Tracking, and it also customizes your Tagg account. 1. To create a new pet profile, click Add A Pet. 2. Fill in your pet's information. If you're not sure about something, just take your best guess. If you started creating your pet profile at activation by filling in your pet's name, click on your pet's profile above the Add A Pet button.
BASIC SETUP Step IV: Turn On Activity Tracking You’ll be notified by email when you can turn on Activity Tracking. If you have more than one tracker on your account, you’ll receive a specific notification for each one. To turn on Activity Tracking, follow the link in your notification email or log into Tagg.com: 1. In the top navigation, click Activity. You'll see an overview of Activity Tracking. 2. Click Turn On Activity Tracking. 3.
BASIC SETUP Step V: Attach the Tagg Tracker to Your Pet’s Collar Your Tagg setup is almost complete. The illustrations below demonstrate how the tracker (top) attaches to the collar using the collar clip (middle) and strap (bottom). Follow these easy steps to attach the tracker properly. Tracker Collar clip Strap Attaching the Collar Clip to the Collar 1. Remove the collar from your pet. 2. Holding the collar in one hand, place the collar clip on top of the collar as shown: 3.
BASIC SETUP Attach the Tracker to the Collar Clip Once the tracker is activated and fully charged, remove it from the docking station by squeezing the release points on each side of the tracker. Attach one side of the tracker at a time to the collar clip. 1. Locate the side of the tracker with the status indicator light. 2. Press the side of the tracker with the status indicator light to the collar clip post until you hear a "click." CLICK 3.
BASIC SETUP 4. Check that the tracker is secured by giving it a light tug (be careful not to squeeze the release points). To remove the collar clip from your pet’s collar, slide the collar clip and strap off the end of the collar. The tracker works on most standard flat collars and harnesses.
BASIC SETUP Software Upgrades The Tagg system will occasionally send you a notification for a software upgrade. Some of the upgrades will simply keep your system running efficiently, and some may be critical to system functionality. It is important to complete the upgrade as soon as possible. When You Receive an Upgrade Notification 1. Dock your tracker on the docking station or travel charger. Make sure the docking station or charger is plugged in and turned on. 2.
READING YOUR TAGG MAP Inside the Tagg Zone When your pet (we’ll call him Buster) is near the docking station, the Tagg tracker will be in power saving mode to maximize your battery. (Your screen will look similar to this.) A. The Tagg zone is the grey circle around Buster’s home. B. Buster’s location is identified by a paw icon . Since he’s close to the docking station, in the Tagg zone and in power saving mode, there’s no pinpointed GPS location.
READING YOUR TAGG MAP Outside the Tagg Zone When your dog (we’ll call him Buster) leaves the Tagg zone, the system sends an alert to your Tagg account. If you have opted-in to receive email and text notifications, you will receive them as well. (Your screen will look similar to this.) A. An Alert headline appears at the top of the map to let you know that Buster is outside the Tagg zone. B. A paw icon with a pinpoint on the bottom that there is a GPS location available. shows you where Buster is.
READING YOUR TAGG MAP View Your Pet’s Location Trail When your pet leaves the Tagg zone, you can turn on tracking to see his location trail. The location trail is a dotted path that shows all of your pet’s known locations since leaving the Tagg zone. When tracking is on, the Show Trail button appears under the tracker command bar. To see the location trail on the Tagg map: A. Click Show Trail and then hover over a dot to see the address of that location and the date and time your dog was there.
READING YOUR TAGG MAP Adjust the Tagg Zone You can adjust your Tagg zone at any time. You can make it larger, smaller, or change it completely when you make a significant relocation of your docking station (to a vacation house, etc.). Note: The Tagg zone is managed in your account and is communicated to each of your trackers. To Adjust the Tagg Zone 1. Click Adjust Tagg Zone on the Tagg Map. 2. Use the navigation tools at the top of the map to adjust your view. 3.
LOCATION TRACKING FOR YOUR PET Page Your Pet While Inside the Tagg Zone If you’re at home and the Tagg system says your pet is “near the docking station” but you can’t find him, you can page the Tagg tracker: 1. Press the Page button on top of the docking station. • You will receive a notification of your pet’s location in a few minutes. • The docking station status indicator will flash blue for 15 minutes. • The tracker status indicator will flash blue and red for 15 minutes. 2.
NOTIFICATIONS HISTORY AND SETTINGS Tagg notifications tell you and up to five contacts if your pet leaves the Tagg zone, and give you updates about your pet's location, the tracker's battery life, and important system notices. Every notification will be sent to your Notification History on the Tagg website. You can also choose which notifications you and your contacts receive and how they are delivered (email, text or both).
NOTIFICATIONS HISTORY AND SETTINGS Add Contacts Keep your friends, family, and neighbors informed about your pet's whereabouts by sharing notifications with them. You can add up to five contacts and choose which notifications they receive. 1. Click Notifications —> Settings 2. At the bottom of the section, click Add Contact 3. Add your contact's name and email address. They will receive an invitation email to be your contact. 4.
NOTIFICATIONS HISTORY AND SETTINGS Delete Pet Profile or Tracker History You can delete all notification, location, and activity data for your pet in the Pet Profile section. 1. Go into your pet's profile and click Clear Tracker Data. 2. To remove your pet's profile from the tracker, or assign the tracker to another pet, click Delete Pet.
ACTIVITY TRACKING FOR YOUR PET Activity Tracking is a fun, new way for you to connect with your pet and be proactive about his health and exercise. You’ll see how active your dog is each day, know if he’s getting the 30-60 minutes of exercise recommended by vets, and spot changes or trends in his activity. Day View The Activity Day view is where you can see your pet's current activity data, which is collected from midnight to midnight. The three charts display important details about your pet’s activity.
ACTIVITY TRACKING FOR YOUR PET History View Explore your pet’s long-term trends over 30 or 90 days. To get to this page, click History in top right corner . The two charts let you explore trends and identify any changes you may want to share with your vet. Learn more about each chart on pages 35-36. In addition to many of the same features of the day view, the history view also allows you to: A. Use the date picker to see past 30- or 90-day increments. B.
ACTIVITY TRACKING FOR YOUR PET Tagg Points Tagg points help you understand changes in your pet’s activity—more points mean your pet has been more active. • Points are assigned based on the intensity of each activity. • Your dog will collect the fewest points Resting and the most points with High Activity, such as running or playing. • Compare Tagg points day-to-day to see the impact of a walk or extra playtime. • Tagg points are collected over a 24-hour period, from midnight to midnight.
ACTIVITY TRACKING FOR YOUR PET View Activity Data • In the top navigation, click Activity. You’ll see the current day view of your pet’s activity. • To view activity data for a past date, click on activity data for the past 12 months. • Use the toggle and select a date. You can view to change between Day and History views. All of the charts are interactive. Try hovering over the charts or clicking on categories to see more details.
ACTIVITY TRACKING FOR YOUR PET Activity Timeline: You'll get a detailed view of your pet’s activity in 10-minute increments throughout the day, so you can see when your pet is resting and when he is most active. Activity data is plotted on this chart by the Tagg points collected. A. Height of each bar represents Tagg points collected in a 10-minute increment. B. Color of the bar represents the activity category that best characterizes the activity for the full 10 minutes.
ACTIVITY TRACKING FOR YOUR PET Activity Charts – History View Use the toggle to change between Day and History views. 30-Day Activity Timeline: View activity trends over the last 30 days to note any changes or see the consistency of your pet’s activity. Use the date picker 30-days. to see the date selected and previous A. See your dog’s activity over time and know how often the Daily Tagg Activity Goal is reached. Hover over the chart for details.
ACTIVITY TRACKING FOR YOUR PET A. To change the range of dates, drag the scroll bar handles to the left or right. B. Scrub through the data by sliding the locked bar. C. Hover over the chart for details. D. Click Show All to return to the full 90-day view. Set a Daily Tagg Activity Goal Stay on top of your pet’s health and activity by setting a Daily Tagg Activity Goal. The Daily Tagg Activity Goal is set in Tagg points. To set a goal: A.
ACTIVITY TRACKING FOR YOUR PET B. Enter your goal in Tagg points. You can set a goal of up to 800 Tagg points. • Use the ranges for guidance, and you may want to consult your vet. • To clear the goal, change the goal to zero and click Save. You can observe your pet’s progress toward the Daily Tagg Activity Goal in the 30- and 90-Day charts. Share Your Pet’s Activity To share your pet’s activity with friends and family on Facebook, click in the Activity Snapshot.
YOUR PET ON THE GO Trip Mode When you take your pet for a walk or on an errand, you might exit the Tagg zone, which would trigger an alert notification. Trip mode allows you to avoid sending alerts to your contacts when you leave the Tagg zone. To put the tracker into Trip mode: • Double-press the Trip button on the top of the Tagg tracker. IMPORTANT: Do not press and hold the Trip button because this will power off the Tagg tracker.
YOUR PET ON THE GO Travel Charger You can use the Tagg Travel Charger (sold separately at tagg.com) when you travel, since the Tagg tracker may use more battery power when it’s away from the docking station. This charger will keep your tracker charged and up-to-date with any new software upgrades while you’re away from home. To Charge the Tagg Tracker 1. Attach the AC adapter to the USB cable and plug the USB cable into the charger’s power port. Be sure to use only the AC adapter and USB cable provided.
MANAGING YOUR DEVICES All activity involving your devices – the Tagg tracker and docking station – can be managed through your Tagg account. To view each device, click My Account, then the My Devices tab. Tagg Trackers This is where you can view and manage all of your Tagg trackers. A. B. C. D. E. Your unique tracker ID. See which pet the tracker belongs to. See which docking station is paired with the tracker. View the software version on your Tracker. Activate a new tracker.
TAGG MOBILE FEATURES Text Message Commands If you have opted-in to receive text message notifications, you can use the commands below to request information about your pet’s location, reply to notifications, or to turn tracking on and off. Add 52366 to your mobile phone contacts, and text commands any time to stay in touch with your pet.
TAGG MOBILE FEATURES Tagg on Your Mobile Browser You can access your Tagg account from any mobile phone with a web browser. Go to tagg.com and enter your email address and password. From there, you can: • Track and locate your pet. • View the Tagg map. • View or change your notification settings. • View your tracker's battery status. To view your pet's activity, you will need to download the free Tagg app for your iPhone or Android smartphone.
TAGG MOBILE FEATURES Tagg App on Your Android or iPhone The Tagg app has a number of features that are best explored by tapping and swiping on the different screens. Here's some information about the primary screens that you’ll use to keep track of your pet. Home Get a quick summary of your pet's location, activity points, and battery status. You can also view any Pending updates.
TAGG MOBILE FEATURES Map See your pet's most recent location, including the date and time she was there. You can also: • Request a one-time Locate if your pet is outside the Tagg zone but you aren't tracking her. • Start or Stop Tracking. • Get Directions to your pet's location. • Find pet-friendly Places nearby.
TAGG MOBILE FEATURES Activity To track your pet’s activity level using the Tagg app, make sure Activity Tracking is On for your pet by going to the Activity section of the Tagg website. The Activity screen will display details about your pet’s daily activity and Tagg points. You can also: • View your pet’s activity History. • View your pet’s activity level by category. • Share your pet’s activity milestones with your Facebook friends.
CARE AND CLEANING OF DEVICES Tagg Tracker Do not bend, fold, or tear the wings on the tracker, as this will damage the antenna. Use a damp cloth or paper towel with mild dish soap to clean the outside of the tracker. Your pet can wear the Tagg tracker all the time, even while swimming or bathing. The tracker is waterresistant, but should not be submerged for extended periods of time. CAUTION: Avoid exposing the tracker to flea spray. This can damage the tracker.
SPECIFICATIONS Specifications Tracker Docking Station Travel Charger Dimensions 1.49" x 3.18" x .77" 2.92" x 2.92" x 1.52" 1.18” x 1.46” x .98” Capacity 340 mAh 80 mAh (limited devices) N/A Battery Type Lithium Ion Polymer, Rechargeable Lithium Ion Polymer, Rechargeable (limited devices) N/A Voltage 3.7V Nominal 3.7V Nominal N/A Operating Temperature -20C to +50C 0C to +50C 0C to +50C Waterproof Water resistant.
WARNINGS AND SAFETY INFORMATION Important: Please read all of the following instructions before using your Tagg—The Pet Tracker system. 1. Important Health Information and Safety Precautions When using this product, the safety precautions below must be taken to avoid possible legal liabilities and damages. Retain and follow all product safety and operating instructions. Observe all warnings in the operating instructions on the product.
WARNINGS AND SAFETY INFORMATION If the battery leaks: • Do not allow the leaking fluid to come in contact with skin or clothing. If contact has already occurred, flush the affected area immediately with clean water and seek medical advice. • Do not allow the leaking fluid to come in contact with eyes. If contact has already occurred, DO NOT rub; rinse with clean water immediately and seek medical advice.
REGULATORY STATEMENTS For regulatory identification purposes, your product number is: FCC ID: J9CFTD1 for the Tagg™ tracking device. FCC ID: J9CFBC1 for the docking station. • This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
REGULATORY STATEMENTS • Operation of the Tagg tracking device near medical equipment. • Implantable Devices: The Health Industry Manufacturers Association recommends that a minimum separation of six inches be maintained between the Tagg tracking device and a pacemaker or defibrillator to avoid potential interference with the implantable device. • Hearing Aids: The Tagg tracking device may interfere with some hearing aids.
CUSTOMER SUPPORT For answers 24 hours a day, 7 days a week, please visit our online Support center. The Answer Center helps you find answers to common questions. Online Video Tutorials will show you how to get started. In the Support section, you’ll find: • How It Works • What’s in the Box • Setup and Activation • Collar Attachment • Notifications For additional support, please call 1.855.PET.TAGG (1.855.738.8244) to speak with a customer care representative.
