USER GUIDE. www.tagg.
Tagg—The Pet Tracker™ User Guide Snaptracs, Inc. 5775 Morehouse Drive San Diego, CA 92121-1714 U.S.A. Copyright © 2011 Snaptracs, Inc., a Qualcomm Company. All Rights Reserved. Tagg—The Pet Tracker, Tagg, and the Tagg logo are trademarks of Snaptracs, Inc. All other marks are owned by their respective owners. Service subscription required. This technical data may be subject to U.S. and international export, re-export, or transfer (“export”) laws. Diversion contrary to U.S.
contents Tagg—The Pet Tracker.................................................................................................................................. 4 How it Works................................................................................................................................................. 4 What’s in the Box.......................................................................................................................................... 5 Tagg™ Tracker Overview.........
Tagg—The Pet Tracker Thank you for purchasing Tagg—The Pet Tracker™. The Tagg™ system offers you reliable location technology so you can stay in touch with your pet. The Tagg smart location technology will help you locate your pet if he goes missing, and it will send you a text and email if he wanders outside of your designated Tagg zone. Get started today with Tagg—The Pet Tracker, and you will have peace of mind, whenever and wherever you are.
WHat’s In the box 1. Tagg Tracker 2. Tagg Docking Station* 3. Power Kit (AC adapter/USB cable)* 4. Collar Clips 5. Straps (for thick and thin collar types) *If you only purchased a Tagg tracker, it does not include a docking station and power kit.
tagg tracker overview The Tagg tracker attaches to your pet’s collar and transmits your pet’s location to you through the Tagg website and email/text notifications. Tracker – top view 1. Trip Button 2. Status Indicator 3. Release Points 4. Wings (antenna) 5. Charging Contact 6. Attachment Sensor Tracker – bottom view 7. Product Label About the Trip Button The trip button does two things: • Turns the tracker on/off (See chart below). • Puts the tracker into “trip mode.
docking station overview The docking station* charges your Tagg tracker and can extend the tracker’s battery life when your pet is nearby. It must always be plugged in, powered on, and located within your Tagg zone. 1. Power Indicator Docking Station – top view 2. Docking Posts 3. Power Port 4. Page Button (press to locate tracker) 5. Charging Pins 6.
tagg dashboard and map overview The Tagg dashboard and map are two areas that you’ll use often on the Tagg website. • T he Tagg dashboard is a quick view of your Tagg account – it’s what you use to manage your devices and your Tagg service. • T he Tagg map is where you’ll see your pet’s current and most recent locations, and it’s where you can visually locate or track him if he leaves the Tagg zone.
tagg dashboard and map overview Tagg Map You’ll use the Tagg map to locate and track your pet. This section gives you a quick overview of the map. To learn more, see the How to Read your Tagg Map section on page 17 of this guide. 1. Notification headline: Where you will receive alerts and updates about your pet’s location or the Tagg system. 2. Tagg zone: The “safe zone” around your house that you’ll set during activation. 3.
basic setup Now that you’ve had a quick overview of the key features of Tagg—The Pet Tracker, you can start the setup process.
basic setup Step 2: Activate the Tagg Tracker Online To activate your tracker, it must be docked properly on the docking station. You may activate it while it’s charging. • Go to www.tagg.com. • If you already have a Tagg account, please sign in. If you don’t have an account, please create one now. Then, click activate. • I n the Activation window, enter your Tagg ID number.
basic setup Step 3: Personalize Your Pet’s Profile You can personalize your Tagg account by customizing your pet profile – just add your pet’s pictures and information. • To create a new pet profile, click Add A Pet. Fill in your pet’s name and select a paw icon. Upload You Pet Photos You can add up to 10 pictures of your pet to your photo gallery: • Open your pet’s profile page and click Upload Images at the bottom of the page.
basic setup Step 4: Set Up Your Notifications The Tagg service can send you alerts and updates about the location of your pet and the status of your tracker’s battery life. You’ll always see your notifications on the Tagg website, and you can also opt-in to receive them by email and text message: • Under Manage in the right column, click Notifications. • Click Settings on the Notifications page. • If you want your notifications to arrive through email or text, enter your information.
basic setup To Add Contacts to Your Tagg Account: • Under Manage in the right column, click Notifications. • Click Settings on the Notifications page. • Enter up to five email addresses at the bottom of the page. • Y ou can change, add or remove contacts at any time. View Your Notifications History All notifications are recorded in Notifications History and can be viewed in a number of ways: • Under Manage in the right column, click Notifications.
basic setup • Hook one side of the strap into the collar clip groove on one side of the collar clip: • Holding the collar clip and strap in place with one hand, use your other hand to stretch the free end of the strap* under the collar and up into the groove on the other side of the collar clip: * Different color straps represent different sizes. The clear strap is for small collars and gray is for large collars. The collar clip attachment should be snug on your pet’s collar.
Basic Setup Software Upgrades The Tagg system will occasionally send you a notification for a software upgrade – some of the upgrades will simply keep your system running efficiently and some may be critical to system functionality. It is important to complete the upgrade as soon as possible. When You Receive an Upgrade Notification • Follow the instructions in the upgrade notification you received. • Dock one of your trackers on the docking station.
how to read your tagg map How to Read Your Tagg Map The Tagg map is easy to read – take a look at the scenarios below for a quick overview. You can view the map on your computer or smart phone at any time. Inside the Tagg Zone When your pet (we’ll call him Buster) is near the docking station, the Tagg tracker will be in power saving mode to maximize your battery. At that time, the Tagg map will look similar to this: • T he Tagg zone is the blue circle around Buster’s home.
how to read your tagg map Outside the Tagg Zone When your dog (we’ll call him Max) leaves the Tagg zone, the system sends an alert to your Tagg account. If you have opted-in to receive email and text notifications, you will receive them as well. Your Tagg map will look similar to this: • A n Alert banner appears at the top of the map to let you know that Max is outside the Tagg zone. • Max is identified by a paw icon with a pinpoint on the bottom is a GPS location available for Max. .
how to read your tagg map View Your Pet’s Location Trail When your pet leaves the Tagg zone, you can turn on tracking to see his location trail. The location trail is an animated dotted trail with all of your pet’s known locations since leaving the Tagg zone. When tracking is on, the Show Trail button appears under the Pet Status Bar. To see the location trail on the Tagg map: • Click Show Trail.
how to read your tagg map Adjusting the Tagg Zone You can adjust your Tagg zone at any time. You can make it larger, smaller or change it completely when you make a significant relocation of your docking station (to a vacation house, etc.). The tagg zone is managed in your account and is communicated to each of you trackers. To Adjust the Tagg Zone • On the Tagg website, select the Tagg Map tab. Under the map, click Adjust Tagg Zone. • Use the navigation tools at the top of the map to adjust your view.
how to LOCATE Your pet Track Your Pet When your pet leaves the Tagg zone, you can turn on the Track feature. The system will update your pet’s location about every 3 minutes over a 30-minute period. You will receive a notification for each new location, and it will be updated on the Tagg map. If you still haven’t found your pet after 30 minutes, you can start another tracking session. See the chart below.
manage your devices All activity involving your devices – the Tagg tracker and docking station – can be managed through your Tagg account. To view each device, click My Devices under Manage in the right column.
manage your devices Manage Docking Stations This is where you can view and manage all of your docking stations, including information such as: • Docking station unique identification number • Docking station name • Pet(s) paired with that docking station •D ate the docking station was added to your account • Adding or removing a docking station To manage docking stations, click Tagg Docking Stations under the My Devices tab: Note: You must always have at least one docking station active in your acco
Tagg Mobile features Mobile Phone Commands If you have opted-in to receive text message notifications, you can use the commands below to request information about your pet’s location or to turn tracking on and off. You can text commands to 52366 at any time to stay in touch with your pet. You may want to add that number as a mobile phone contact.
Tagg Mobile features Tagg Android Application To get the free Tagg Android application: • Go to the Android Market, search for “Tagg,” and download the app to your phone. To launch the app: • Tap the in your phone’s menu. • To use the Tagg Android application you must set up an account on www.Tagg.com. If you don’t have a Tagg account, go to www.tagg.com to create one. •S ign in to the Android Application using your email address and Tagg password. • Make sure that GPS is enabled on your phone.
Tagg Mobile features Tagg Map To get to the Tagg Map from the Dashboard screen, Tap on your pet’s last known location or the in top right corner. You can also get to the Tagg map from the Pet Profile screen by tapping on in the top right corner. n the Tagg Map, you’ll see your Pet’s location ° Oyour location . and on your pet in the map will bring up information ° Tonapping your pets last known location.
care and cleaning of devices Care and Cleaning of Devices Tagg Tracker Do not bend, fold, or tear the wings on the tracker, as this will damage the antenna. Use a damp cloth or paper towel with mild dish soap to clean the outside of the tracker. The Tagg tracker is intended to be worn by your pet at all times. Although the tracker is water resistant, it may be damaged if submerged in water beyond three feet (one meter) for longer than 30 minutes.
warnings and safety information WARNING: Read all the instruction before using your Tagg—The Pet Tracker System 1. Important Health Information and Safety Precautions When using this product, the safety precautions below must be taken to avoid possible legal liabilities and damages. Retain and follow all product safety and operating instructions. Observe all warnings in the operating instructions on the product.
warnings and safety information In a double-insulated product, two systems of insulation are provided instead of grounding. No grounding means is provided on a double-insulated product, nor should a means for grounding be added to the product. Servicing of a double-insulated product requires extreme care and knowledge of the system, and should be done only by qualified service personnel. Replacement parts for a doubleinsulated product must be identical to those parts in the appliance.
warnings and safety information 5. Underwriters Laboratories (UL) Listing This product and its accessories are UL Listed to UL 73 Motor-operated Devices as an Animal Care Appliance. Underwriters Laboratories Inc. (“UL”) has not tested the performance or reliability of the Global Positioning System (“GPS”) hardware, operating software or other aspects of this product.
regulatory statements Regulatory Statements • For regulatory identification purposes, your product is assigned the number: FCC ID: J9CFTD1 for the Tagg™ tracking device. FCC ID: J9CFBC1 for the docking station. • T his equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
regulatory statements • Potentially Explosive Environments: º Turn off the Tagg tracking device when in any area with a potentially explosive atmosphere º Turn off the Tagg tracking device while at a fuel distribution or storage area, chemical plant, and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
customer support For answers 24 hours a day 7 days a week, please check out our online support center at www.tagg.com/support. • T he Answer Center helps you find answers to common questions. • T he following online Video Tutorials will show you how to get started: n How Tagg—The Pet Tracker Works n W hat’s in the Box n S etup/Activation n Collar Attachment n Notifications •P roduct guides are available to print or search in PDF format.
