Warranty

Peace of Mind Warranty Information !

Mylen Stairs 5-Year Warranty

Mylen Stairs stands behind our product with a ﬁve year Warranty on everything

we sell and a lifetime warranty on metal fabrication (see below for details). You

can trust us if you have a problem we will ﬁx it for you, that’s the bottom line. If

you have any questions please e-mail us at info@mylenstairs.com or call us at

1-877-492-4075.

Metal Stairs and Part Warranty

Mylen Stairs will warrant all metal for workmanship and defective parts for a

period of ﬁve years from the date of delivery. We may require you to send us the

old part back or provide pictures of the part at our discretion to enact the

warranty. Additionally, we will warrant the fabrication of any metal parts for the

lifetime of the stair – this includes the welds on all parts from breaking or

“popping.” However, the warranty shall only apply in cases of reasonable wear

and tear, and shall not apply to damage suffered from unintended use of the stair,

vandalism, or “Acts of God”, such as natural disasters. Furthermore, the warranty

will be voided if the stair is not installed in accordance with our instructions or if

the stair has been abused or not properly maintained by the customer. If the stair

is properly installed and maintained in the event of an issue Mylen Stairs will pay

the cost of shipping you replacement parts.

Special Note Regarding Aluminum, Galvanized, and Painted Galvanized

about Rust

During the installation process we require that wherever seal of the ﬁnish is

broken the area must be resealed to prevent moisture. Particular weak points are

the cutting of center balusters and wherever a screw is fastened through the

ﬁnish. If you do not follow the instructions carefully, oxidation (rust) may occur.

We provide you with the material to recreate the seal whether it be tough gel,

touch up paint, or galvanize spray we require you to use it or it will void the

warranty.

Exterior Steel Primed or Steel Powder Coated Stairs

The warranty on the ﬁnish of a steel stair is void when a steel primed or steel

powder coated stair is installed outside. These stairs can perform outside with

proper maintenance, but that is the customer’s responsibility and choice to do so.

We recommend galvanized steel or powder coated aluminum which we do

warranty for exterior applications.

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Peace of Mind Warranty Information Mylen Stairs 5-Year Warranty Mylen Stairs stands behind our product with a five year Warranty on everything we sell and a lifetime warranty on metal fabrication (see below for details). You can trust us if you have a problem we will fix it for you, that’s the bottom line. If you have any questions please e-mail us at info@mylenstairs.com or call us at 1-877-492-4075.
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Wood Stairs and Parts Warranty Mylen Stairs will warrant all wood stairs and part for workmanship and defective parts for a period of five years from the date of delivery. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. The warranty will be voided if the stair is not installed in accordance with our instructions or if the stair has been abused or not properly maintained by the customer.