Warranty

Wood Stairs and Parts Warranty

Mylen Stairs will warrant all wood stairs and part for workmanship and defective

parts for a period of ﬁve years from the date of delivery. We may require you to

send us the old part back or provide pictures of the part at our discretion to enact

the warranty. The warranty will be voided if the stair is not installed in accordance

with our instructions or if the stair has been abused or not properly maintained by

the customer. If the stair is properly installed and maintained, in the event of an

issue, Mylen Stairs will pay the cost of shipping you replacement parts.

Special Note about Wood

For interior installations we require all sides of the wood to be ﬁnished with at

least three coats of high quality polyurethane within 30 days of the receipt of the

stair. This includes top, bottom, and all the sides of the wood tread and platform

covers.

For exterior installations ﬁnishing is optional and per the customer’s discretion.

The performance of our wood products is dependent on the wood species,

installation environment, and the care and maintenance given. Wood stairs or

parts are not warrantied when installed outdoors.

Shipping Warranty

FedEx warrants the shipments separately.

The merchandise that is shipped through the common carrier is automatically

insured against loss or damage. Open and inspect all the packages with the

driver present. If, a damaged part is found or a part is missing when you are

inspecting the shipment, accept the delivery and write a short description of the

damage or missing item on all the copies of the drivers delivery receipt. After the

driver has left, call Mylen Stairs and we will promptly replace that item free of

charge. If you or your agent does not inspect the merchandise with the driver

present and damage is discovered, neither Mylen Stairs nor the freight company

will be held responsible.

Non-Assignability

The warranties herein extend only to the original purchaser. These warranties or

any action or claims based thereon are not assignable or transferable.