Operating Instructions

SENSE MCE IBC Operating Instruction

Rev. D, 2020-12-15 Release Page 41 of 46

6 Annex: Troubleshooting

Symptom

Solution

Getting Alarm from Cloud that

Sense MCE IBC

communication is interrupted

In case that you do not get data from the Sense MCE IBC

displayed in your application, do the following steps:

1. Ensure that communication to cloud is established

2. Ensure that communication chain from cloud to

Sense MCE IBC is established (router, repeater, etc.)

The LTE SIM card is inserted

but the Sense MCE IBC does

not connect to the network.

1. Check that Sense MCE IBC reports to the cloud

2. Check that the inserted SIM card is from our

supported provider

3. Check on the cloud that there is no tamper event

WI-FI is not accessible when

LTE is enabled

Only one radio interface is active at a time. Please

configure from the cloud if you need to use Wi-Fi instead

of LTE network.

The Sense MCE IBC is shown

offline in the cloud

1. Check the battery level reported on the last message