User Manual
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XVII. TROUBLESHOOTING CHART
Symptom Possible Cause Corrective Action
No display, even though
measurement key pressed
Battery weak or not connected. Check connections or replace battery. Ref. Battery Replacement, pg. 31.
Inaccurate pH readings 1. pH calibration needed. Ref. pH Cal.,
pg. 18.
2. Cross-contamination from residual pH
buffers or samples in sensor well.
3. Calibration with expired pH buffers.
1. Recalibrate instrument.
2. Thoroughly rinse sensor well.
3. Recalibrate using fresh buffers. Ref. pH Buffer Solutions, pg. 36.
No response to pH changes Sensor bulb is cracked or an
electromechanical short caused by an
internal crack.
Replace pH/ORP sensor. Ref. Replacement pH/ORP Sensor, pg. 37.
Will not adjust down to pH 7 pH/ORP sensor has lost KCl. Clean and rejuvenate sensor (ref. Cleaning Sensors, pg. 32) and recalibrate. If no
improvement, replace pH/ORP sensor (ref. Replacement pH/ORP Sensor, pg. 37).
pH readings drift or respond slowly to
changes in buffers/samples or “FAC”
is displayed repeatedly
1. Temporary condition due to “memory” of
solution in pH sensor well for long periods.
2. Bulb dirty or dried out.
3. Reference junction clogged or coated.
Clean and rejuvenate sensor (ref. Cleaning Sensors, pg. 32) and recalibrate. If no
improvement, replace pH/ORP sensor (ref. Replacement pH/ORP Sensor, pg. 37).
Unstable Conductivity/TDS/
MIN/SALT readings
Dirty electrodes. Clean cell cup and electrodes. Ref. Cleaning Sensors, pg. 32.
Unable to calibrate Conductivity/
TDS/MIN/SALT
Film or deposits on electrodes. Clean cell cup and electrodes. Ref. Cleaning Sensors, pg. 32.
Low ORP Reading
Slow or no response to ORP changes
ORP platinum electrode is dirty. Check the ORP sensor functioning. Take an ORP reading of Myron L pH/ORP
Sensor Storage Solution (ref. pH Sensor Storage Solution, pg. 36. If the reading is
outside the range of 350-400 mV, clean ONLY the platinum ORP
electrode with Myron L ORP Conditioner solution-soaked cotton swab (ref. ORP
Sensor Conditioner Solution, pg. 36), being careful not to touch the swab to the
glass bulb of the pH sensor.
FC
E
responds very slowly or returns an
atypically high Predictive ORP value
1. Dirty platinum electrode (see above).
2. ORP sensor memory/battery effect.
Some ORP sensors exhibit a residual
charge when measuring LOW Free
Chlorine concentrations soon after
measuring a HIGH Free Chlorine
concentration.
1. Rinse the pH/ORP sensor well briey with a small amount of ORP Sensor
Conditioner Solution. DO NOT leave the conditioning solution in the sensor well
for more than 10 seconds.
2. Rinse the pH/ORP sensor 3 times with Sensor Storage Solution.
3. Fill the sensor well with Sensor Storage Solution and let rest for 5 minutes.