Specifications

Warranty
Spa Shell~Lifetime
Arctic Spas® warrants the spa shell to the customer against water loss due to
structural failure for as long as the original customer shall own the spa.
Equipment & Plumbing~5 years
Arctic Spas® warrants the spa’s electrical equipment components ~ specifi-
cally the pump(s) *(please refer to detailed pump warranty on the reverse un-
der “Detailed Pump Warranty”. Factory installed Peak I and Peak II, Therapy air
system, RossExhaustTM, Ultimate Lighting controls, Heater and control system
against malfunctions due to defects in materials and workmanship for a period
of five years to the original customer from the date of delivery. This warranty
includes all parts and on site labour necessary to repair the spa.
Other Components~5 years
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), Ultimate
lighting LEDs, WIFI, jet inserts**, topside control overlays, filter baskets and
weir assemblies, diverter handles and caps, air control handles and caps, plas-
tic cover clips, chrome trim to be free of defects in workmanship and materials
for a period of five years to the original customer from the original date of
delivery. Includes only parts necessary to repair, not labour.
**jet inserts (including Titanium) are not warranted against discolouration,
rusting or fading.
Shell Surface~5 years
Arctic Spas® warrants the shell surface to the customer against water loss
due to material failure including cracks, blisters, peeling and delaminating for
a period of five years to the original customer from the original date of delivery.
Includes parts and on site labour necessary to repair.
Cover~3 years
Arctic Spas® warrants the Castcore® cover against malfunctions due to
defects in materials and workmanship for three years to the original customer
from the original date of delivery. Includes parts necessary to repair. (Normal
wear and tear is not included in this warranty, when used with a cover lifter
seam damage will be considered normal wear and tear)
OnzenTM System ~ 2 years
Arctic Spas® warrants the factory installed OnzenTM natural salt water care
system against malfunctions due to defects in materials and workmanship
for two years from the original date of delivery to the original customer. This
warranty includes parts and on site labor necessary. Spa water quality and
other damages resulting from water imbalance are specifically excluded from
this warranty . *See OnzenTM user guide for operating details. Note: Onzen Salt
Cells have a 30 day parts only warranty
Aquatremor® ~ 3 years
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound
system against malfunctions due to defects in materials and workmanship for
three years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. iPod® and waterproof case are
manufacturer direct warranties. Aquatremor® Deluxe pop up speakers are
warranted against defects in materials and workmanship for one year.
WetTunesTM ~1 year
Arctic Spas® warrants the factory installed WetTunesTM Bluetooth sound
system against malfunctions due to defects in materials and workmanship for
one year to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. iPod® and waterproof case are
manufacturer direct warranties.
Forever Floor®~5 years
Arctic Spas® warrants the Forever Floor® against rotting and structural crack-
ing for a period of five years to the original customer from the original date of
delivery. Includes parts and on site labour necessary to repair.
Arctic Chiller~1 year
Arctic Spas® warrants the Arctic chiller against malfunctions due to defects
in materials and workmanship for one year to the original customer from the
original date of delivery. Includes parts necessary to repair.
Arctic Spas® extends this limited warranty solely to the original customer of
any Arctic self-contained spa installed by an approved Arctic Spas® Dealer
for five years from the date of original delivery or six years from the manu-
facturer’s ship date, whichever comes first. For the purpose of this document,
“customer” shall mean the original purchaser of the spa.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft
seal is covered under warranty. Damage resulting from a neglected leaking
shaft seal is not covered under warranty. This includes but is not limited to
bearing seizure, end bell failure, start switch failure, impeller failure and ca-
pacitor failure. It is the responsibility of the customer to report shaft seal failure
before further damage can occur. Any pump component failure determined
to be the result of defective material will be replaced under warranty. Arctic
Spas® reserves the right to replace pump components, rather than the com-
plete pump assembly. Vibration noise associated with normal pump operation
is excluded under this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited
Warranty, notify your Arctic Spa dealer as soon as possible and use all reason-
able means to protect the spa from further damage. Upon proof of purchase,
Arctic Spas®’ agent or its designated service representative will correct the
defect subject to the terms and conditions continued in this Limited Warranty.
Pre-Aproved claims must be executed within 60 days of Pre-approval, All
existing claims expire upon expiration of warranty. *Please note that union con-
nection leaks are considered to be user serviceable and are expressly excluded
from the Limited Warranty. Damage resulting from union connection leaks are
expressly excluded from the Limited Warranty. There will be no charge for on
site labour to the customer for a period of five years from the date of original
delivery or six years from manufacturer’s ship date, whichever comes first.
Specifically equipment, plumbing and shell surfaces against malfunctions due
to any defect in the material and workmanship within the Limited Warranty.
Travel costs are the responsibility of the customer. Service and/or travel costs
are covered within the first 30 days of ownership to a maximum distance of
100KM from dealership or designated service outlet. If Arctic Spas® deter-
mines that repair of the covered defect is not feasible we reserve the right to
instead provide a replacement spa equal in value to the original purchase price
of the defective spa. Spa replacement is done only at the discretion of Arctic
Spas®. Reasonable costs for the removal of the defective spa, and delivery
and installation will be the responsibility of the spa customer. Freight will be
paid to the nearest Arctic Spas® distribution centre.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the
spa if purchased by an authorized Arctic spas dealer and originally installed
within the boundaries of the country where it was originally purchased. All
warranties hereunder terminate upon transfer of ownership of a spa from the
original customer. This warranty only applies within the service area where
the spa was originally installed. Your limited warranty does not include repair
travel mileage or for shipping cost assessed by your Factory Authorized Dealer
or service agents. All events covered by this Limited Warranty hereunder must
be repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties
will not include any costs of repair incurred by a non-factory authorized agent.
To obtain service, the customer must contact the Factory Authorized Dealer
in his area. In the event that a spa or component thereof must be returned to
Arctic Spas® distribution centre, all freight costs are the responsibility of the
spa customer. In all cases Arctic Spas® has sole responsibility for determining
the cause and nature of failure of the spa and Arctic Spas® determination with
regard thereto shall be final.
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