MXD3G User Manual Revision 0 July 29, 2013 Manufactured by Mytrex, Inc.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Table of Contents Introduction .................................................................................................................................................. 3 Safety Information ........................................................................................................................................ 4 Features .....................................................................................................................
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Introduction Congratulations! You have chosen the Mytrex MXD3G Personal Emergency Response System. The MXD3G has been created to provide you comfort, reassurance, and peace of mind making it possible for help to be just a touch of a button away. Pressing your waterproof personal help button (PHB) will immediately activate the MXD3G unit. Within seconds, your response center will be notified of your need for assistance.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Safety Information • • • • The MXD3G base unit must be placed indoors. To prevent damage to the MXD3G base unit, do not place the MXD3G base unit near any liquids. Do not spray or wipe cleaners directly on the MXD3G base unit. Extensive moisture can cause damage to the MXD3G unit. Do not abuse the power cord. Never carry the unit by the power cord or yank the cord to disconnect it from an electrical outlet. Instead, grasp the plug and pull to disconnect.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Features Figure 1: Base Unit Top View Power Block and Cord (not removable from base unit) Cellular Antenna Base Unit Help Button Microphone Status Light Speaker Figure 2: Base Unit Back View Cellular Antenna Programming Jack (for service provider use only) RESET Button Test/Learn (T/L) Button Page 5 of 21
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Figure 3: Personal Help Button (PHB) Indicator Light Push Button Wrist Strap Model PHB Pendant Model PHB Description of Features Microphone and Speaker (Figure 1) The microphone in your MXD3G unit is sensitive enough to hear voice communication around corners and in other rooms of your home.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Waterproof Personal Help Button (PHB) (Figure 3) Your PHB may be worn as a necklace or a bracelet. Both styles are waterproof and should be worn in the bathtub and shower. Your PHB uses an indicator light to display the status of its internal battery. While your PHB is being pushed, a green light will indicate that the internal battery is good. A red light indicates that the internal battery may be weak.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 AC Power Monitoring Your MXD3G may be programmed to send automatic “AC Fail” and/or “AC Restore” messages to your response center. Contact your service provider for additional information. Audible Alarm Your MXD3G unit has an audible alarm that can be silenced for use in applications such as domestic violence or rape crisis situations. The audible alarm is normally enabled when the PHB is pressed.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 What happens to my service if I move or go away for a period of time? Your MXD3G is a wireless device that can be easily moved and used in any location in which AT&T 3G cell service is available. However, it does NOT have GPS capabilities and CANNOT determine a user’s location via signal transmission.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Installation Steps 1. Plug the MXD3G power cube into an AC Figure 5: MXD3G Setup power outlet that is not controlled by a light switch. (Figure 5) 2. The MXD3G will automatically turn on and announce “System Initializing.” • When first installed, the unit will speak the signal strength, usually followed by either “Cell Module not activated” or “Insufficient Cell Service.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Please contact your service provider if the MXD3G does not connect. Testing the PHB (Range Test) 1. Locate the T/L button on the back of the MXD3G and press one time (Figure 5). 2. The MXD3G will announce “Range Test Mode.” 3. Immediately activate the PHB by pressing and holding down the button. A green light will illuminate on the PHB and a steady tone will sound from the MXD3G, as long as it is detecting the PHB. 4.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Programming Personal Help Buttons (PHB) and Other Devices Overview The MXD3G unit can be programmed to recognize numerous PHBs and other devices. This is done in the following high level steps: 1. Place the MXD3G base unit in the programming mode for the desired group using the T/L and RESET buttons in the sequences described below 2. Send a signal from the device to the MXD3G base unit, so that the base unit can “learn” the code into its memory 3.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Example No. 1: Mary may choose to order a PHB on a neck lanyard, and another PHB on a wrist strap. If both of these PHBs were programmed into the first PHB group, both signals would simply be recognized as Mary’s PHB. Separate PHBs also can be programmed into separate groups so each PHB will cause a different alarm signal code to be sent to the response center. The response center will be able to recognize each PHB as distinct from the other PHB. Example No.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 3. Press and release the base unit HELP button a second time. The base unit will announce, “Program Personal Help Buttons Group Two.” 4. Program PHB codes into Group 2 by following steps 3 through 6 in the instructions for programming PHBs into Group 1. 5. If PHB codes are to be programmed into Group 3, press the HELP button again. The base unit will announce, “Program Personal Help Buttons Group Three.” 6.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Programming the MXD3G to Recognize the Medication Dispensers: 1. With the medication dispenser and the MXD3G units turned on, press and release the T/L button on the rear of the MXD3G base unit. The base unit will announce, “Range Test Mode.” 2. Press and release the base unit HELP button one time. The base unit will announce, “Program Personal Help Buttons.” 3. Press and release the T/L button again.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 2. Press and release the base unit HELP button one time. The base unit will announce, “Program Personal Help Buttons.” 3. Press and release the T/L button again. The base unit will announce, “Program Medication Dispenser One.” 4. Press the T/L button a third time. The base unit will announce, “Program Smoke Detector One”. 5. If programming a smoke detector in Smoke Detector Group 1, press and hold the alarm or test button on the device transmitter.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Troubleshooting – Use of MXD3G Spoken Messages The MXD3G is programmed to speak out loud status and other messages during its operation. The following table describes the meaning of those messages where it may not be obvious: Spoken Message Call connected, please wait Call disconnected Meaning The call has been received by the response center and will be routed to an attendant The call did not go through.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Spoken Message Insufficient cell service Meaning The cell signal is too weak to provide a reliable connection to the network Monitor Mode The unit is in a special mode that allows a technician or attendant to listen to the signals transmitted to the network and response center The MXD3G cannot detect the cell phone module The base unit is unplugged from the wall or the AC power circuit is not energized The MXD3G has been disabled by the response center or ha
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Spoken Message Range Test Mode Service mode Meaning The T/L button has been pressed once, placing the unit in Range Test Mode The unit is in a special mode for programming. System initializing The unit is being registered with the cell network System ready The system is in normal operation and ready to process alarm signals Suggested Action Walk around and press the PHB to conduct a range test, as instructed on page 10.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Notice to End User: Wireless Telephone Reliability Considerations When Using the MXD3G Personal Emergency Response System Your MXD3G has been designed to be very reliable when sending an alarm signal to the monitoring center and then connecting the call to a live attendant. However, the MXD3G must have sufficient cell phone reception to make and maintain a call using an AT&T 3G network.
Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 and will direct Emergency Responders to the address they have on file. Therefore, it is imperative that you promptly notify the Response Center whenever you relocate your MXD3G unit. Before choosing the MXD3G for your medical alarm needs, it is extremely important that you press your button to initiate tests of the MXD3G in the locations where you plan to use it most frequently, in order to determine that solid, repeatable cell service is present at all times.
