User manual

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 17 of 21
Troubleshooting – Use of MXD3G Spoken Messages
The MXD3G is programmed to speak out loud status and other messages during its operation. The
following table describes the meaning of those messages where it may not be obvious:
Spoken Message Meaning Suggested Action
Call connected,
please wait
The call has been received by the
response center and will be routed
to an attendant
Wait for an attendant to answer. Do
not press your PHB again or attempt
to disconnect the call.
Call disconnected The call did not go through. This may
happen for several reasons, such as
a weak cell signal, busy cell circuits,
etc.
The unit should automatically try to
call again in about 20 seconds after
this message has been spoken. The
user may also press the PHB again to
initiate a new alarm call without
delay.
Calling for Help The base unit has received an alarm
signal and is starting its process of
calling the response center
Wait for the call to be connected to
an attendant. Do not press your
PHB again or attempt to disconnect
the call.
Cell module not
activated
The cell module in the MXD3G has
not been set up with Telular, and
calls cannot be processed
If received during initial installation,
follow the instructions under
Installation Steps, page 10. If
received after the unit has been
installed and tested, try pushing the
RESET button and listen for a
“…System Ready” message. If the
“not activated” message persists,
please contact your service provider.
Cell module
suspended
The cell module has been taken out
of service by your provider or
Telular, and calls cannot be
processed
Contact your provider to determine
why the module has been
suspended.
Connecting The call has reached the Telular call
processing center and is being
routed to the medical alert response
center.
Wait for the call to be connected to
an attendant. Do not press your
PHB again or attempt to disconnect
the call.
Dialing
The MXD3G is dialing the Response
Center’s telephone number
Wait for the call to be connected to
an attendant. Do not press your
PHB again or attempt to disconnect
the call.
Factory test mode The T/L button has been pressed
with the RESET button pushed at the
same time, placing the unit in
Factory Test Mode
Press the RESET button to restore
the unit to normal operation
Hold HELP to turn off The MXD3G base unit is ready to be
turned off.
Push the HELP button on top of the
base unit to complete the power-
down sequence