Technical Manual

62 All technical manuals are available in PDF format at tech.napcosecurity.com Napco iSecure Security System
Common Error Codes / Troubles
E01 AC -- Power Failure
This trouble will occur if AC power is not present. Make sure
system transformer is plugged into AC receptacle and check the
circuit breaker, otherwise call installing company for service.
E01-89, E01-90, E01-91 and E01-92: AC loss for the ISEC-WL-
SIREN (#1 through #4)
E01-93, E01-94, E01-95 and E01-96: AC loss for ISEC-WL-
MODULE Takeover modules (#1 through #4).
E02 -- Low Battery
If there has been a recent power failure, the battery may be par-
tially depleted and must be recharged by the Go-Anywhere
Smart Hub. The Go-Anywhere Smart Hub performs an auto-
matic test of the battery every 24 hours, at which time the trou-
ble will clear if the battery has been recharged. If the trouble
does not go away in 24 hours, call installing company for ser-
vice.
E03 -- Communication Failure
The system was not able to report to the central station. If this
is due to a temporary interruption in the radio or Internet (or
both) service, the trouble can be cleared when the service is
restored by performing a Communication Test:
1. While disarmed, enter your User Code followed by EN-
TER.
2. Answer NO until "15" (Telephone Test) appears in the
window.
3. Press YES to send a test signal to the central station.
4. If the trouble continues, call installing company for service.
E04-NN -- Wireless Transmitter Supervisory Failure
A problem has been detected with a wireless transmitter. Call
installing company for service.
E04-(83-88) -- Wireless Keypad Trouble Supervisory
A problem has been detected with a wireless keypad. Call in-
stalling company for service.
E04-(89-92) -- Wireless Siren Trouble Supervisory
A problem has been detected with a wireless siren. Call in-
stalling company for service.
E04-(93-96) -- Wireless Takeover Module Trouble Supervisory
A problem has been detected with a takeover module. Call in-
stalling company for service.
E05-(83-88) -- Wireless Keypad Trouble Low Battery
E05-(89-92) -- Wireless Siren Trouble Low Battery
E05-(93-96) -- Wireless Takeover Module Trouble Low Battery
The battery in a wireless device is low and should be replaced.
The replacement battery for the ISEC-WL-KEYPAD is CR123A
(use one for standard battery life, use two for extended battery
life). The siren requires 4 alkaline C-size batteries. If a low bat-
tery is indicated for a takeover module, check the battery or
power supply that is providing power to the module. Warning:
Replace batteries only with the same type as specified above.
Use of other types may present a risk of fire or explosion. Nev-
er recharge or disassemble a battery, or dispose of in fire.
E06-NN -- Receiver Response Failure
Call installing company for service.
E09-00 -- System Cold Start
For installer use only. (This indication always appears when a
system "Cold Start" is performed. "Cold Starting" the Go-
Anywhere Smart Hub resets it back to its original "default" con-
dition, i.e. the state it was in when it left the factory).
E10-NNN -- Keypad Response Failure
Call installing company for service.
E11-NNN -- Keypad Tamper
The Go-Anywhere Smart Hub has been opened, or a wall-
mounted keypad has been opened and/or removed from the
wall. Call installing company for service if problem cannot be
repaired.
E15-NNN -- RF Transmitter Tamper
Wireless transmitter cover removed (NN = transmitter number).
Call installing company for service.
E16-NNN -- Wireless Receiver Jam
A problem has been detected with the wireless receiver. Call
installing company for service.
E17-NNN -- Receiver Tamper Condition
Call installing company for service.
E18-NNN -- Keyfob Transmitter Low Battery
A keyfob transmitter has indicated its power cell(s) are weak
and should be replaced. The 4-button ISEC-KEYFOB uses a
3V Lithium coin cell battery (replace with type CR2032 or Dura-
cell DL2032 only). The 1-button ISEC-PANIC uses two Energiz-
er 386 1.5V silver oxide cells (the unit will also flash its LED to
warn of a low-battery). Warning: Replace batteries only with
the same type as specified above. Use of another battery may
present a risk of fire or explosion. Do not recharge or disassem-
ble battery, or dispose of in fire.
E40-NNN -- RF Self-Test Failure
A wireless motion sensor on the zone indicated has failed its
automatic self-test routine. Call installing company for service.
E41-NNN -- Fire Trouble
A problem has been detected on the fire zone indicated. Call
installing company for service.
E42-NNN -- CO Zone trouble
A problem has been detected on the carbon monoxide zone
indicated. Call installing company for service.
E51 -- Bell/Siren Trouble
There is a problem with the bell or siren. Call installing compa-
ny for service.
E59-03 -- Ethernet failed to communicate
Call installing company for service.
E59-04 -- Ethernet poll/check-in failure
Call installing company for service.
E59-07 -- Wi-Fi failed to communicate
Call installing company for service.
E59-08 -- Wi-Fi poll/check-in fail
Call installing company for service.
E60-03 -- Radio failed to communicate
Call installing company for service.
E60-05 -- Radio Poll or Check in failure (RF only)
Call installing company for service.