Oven User Manual

12
www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Excessive are-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom.
See assembly instrucons.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done by
a qualied gas installer.)
Flames li away from burner,
accompanied by the smell of
gas, and possibly dicules
in lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignion switch (if equipped) are rmly pushed
onto their respecve terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is ght and the gap
between the electrode end and the collector
box is between 1/8” - 3/16” (3mm-5mm). The
gap can be adjusted by bending the box in or
out.
Close air shuer slightly - see previous problem.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Plugged ports along back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that ake o. Regular cleaning
will prevent this. See cleaning instrucons.