Operation Manual
15
www.napoleongrills.com
EN
Problem Possible Causes Soluon
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Infrared burner (if equipped)
ashes back (during
operaon the burner
abruptly makes a loud
“whoosh” sound, followed by
a connuous blow-torch type
sound and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic
le, or a weld failure in the burner
housing.
Turn burner o and allow to cool for at
least two minutes. Relight burner and
burn on high for at least ve minutes or
unl the ceramic les are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner o and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon
dealer for instrucons on ordering a
replacement burner assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait
approximately 20-30 seconds for air to
purge the gas supply line while pressing
igniter. Fill propane cylinder. During
inial set-up or aer tank has been
relled, it is best to light one of the tube
burners before lighng the pilot burner.
This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas
units is very dicult to see. Place your
hand 1 in. (2.5 cm) above grill surface
over the pilot burner to feel for heat.