Operation Manual

15
www.napoleongrills.com
EN
Problem Possible Causes Soluon
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Infrared burner (if equipped)
ashes back (during
operaon the burner
abruptly makes a loud
“whoosh” sound, followed by
a connuous blow-torch type
sound and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic
le, or a weld failure in the burner
housing.
Turn burner o and allow to cool for at
least two minutes. Relight burner and
burn on high for at least ve minutes or
unl the ceramic les are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner o and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon
dealer for instrucons on ordering a
replacement burner assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait
approximately 20-30 seconds for air to
purge the gas supply line while pressing
igniter. Fill propane cylinder. During
inial set-up or aer tank has been
relled, it is best to light one of the tube
burners before lighng the pilot burner.
This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas
units is very dicult to see. Place your
hand 1 in. (2.5 cm) above grill surface
over the pilot burner to feel for heat.