manual

13
EN
www.napoleongrills.com
N415-0424 MAR 08.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10
to 15 minutes.
Excessive are-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom. See
assembly instrucons.
Preheat grill with both main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer
slightly according to combuson air adjustment
instrucons. (This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied by the
smell of gas, and possibly
dicules in lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson
air adjustment instrucons. (This must be done by
a qualied gas installer.)
Main burner will not light
with the igniter, but will light
with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused
by hardened grease, which dries into paint-like
shards that ake o. Regular cleaning will prevent
this. See cleaning instrucons.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.