Full Product Manual

www.napoleongrills.com
16
EN
Troubleshoong
Problem PossibleCauses Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
Ensure lighng procedure is followed carefully. The
valve must be in the o posion when the tank valve is
turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris. Thoroughly clean burner venturi. See general
maintenance instrucons.
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the
ignion switch (if equipped) are rmly pushed onto
their respecve terminals.
The gap can be adjusted by bending the p in or out.
Unl a spark is achieved.
Burner will not stay lit when
control knob is released.
Knob not being held in long enough.
Too windy.
Glass or debris in ignion area of the
burner prevenng
thermocouple from being fully
engulfed in ame.
Dirty thermocouple or thermocouple
connecon.
Faulty thermocouple or valve.
Thermocouple must have me to heat up – hold the
knob in for 30 seconds aer the burner lights, then
release
Unit will shut down if winds are greater than 10mph
(16km/h). Either locate to dierent area or use when it
is less windy.
Ensure there is no glass or other debris in ignion area,
and that the small hole below the thermocouple is
unobstructed.
Clean the thermocouple and clean the connecon
between the valve and thermocouple. Ensure the
connecon is properly ghtened.
Replace thermocouple and / or valve.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas heater.
Humming regulators will not be replaced.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
valves must be in the o posion when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighng instrucons.