User Guide

11
www.napoleongrills.com

Problem Possible Causes 
Low heat / Low ame
when valve turned to
high.
For propane - improper lighng procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed
carefully. All gas grill valves must be in the
o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Pipe must be sized according to
installaon code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear plates
and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the boom. See assembly instrucons.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil. Refer
to cleaning instrucons.
: The infrared burners of your grill are designed to provide a long service life,
though care must taken to prevent cracking of their ceramic surfaces. Fractures will cause the burners to
malfuncon. The following provides a few of the causes of cracks and the steps you can take to avoid them.
Damage caused by failure to follow these steps is not covered by your grill warranty.
1. Impact with hard objects - Never allow hard objects to strike the ceramic. Take care when inserng or re-
moving cooking grates and accessories into or from the grill.
2. Contact with water or other liquids - Cold liquids contacng the hot ceramic surfaces can cause them to
break. Never throw water into the grill to douse a ame. If the ceramic or interior of a burner becomes wet
while not in use, later operaon of the burner can create steam, which can produce sucient pressure to crack
the ceramic. Repeated soaking of the ceramic can also cause it to swell and expand. This expansion causes
undue pressure on the ceramic that can cause it to crack and crumble.
i) Never throw water into the grill to control are-ups.
ii) Do not aempt to operate the infrared burners in open air while raining.
iii) If you nd standing water in your grill (because of exposure to rainfall, sprinklers, etc.), inspect the
ceramic for evidence of possible watersoaking. If the ceramic appears to be wet, remove the burner from the
grill. Turn it upside down to drain the excess water and bring indoors to dry thoroughly.
3. Impaired venlaon of hot air from the grill - For the burners to funcon properly, hot air must have a way
to escape the grill. If the hot air is not allowed to escape, the burners can become deprived of oxygen causing
them to back-ash. If this occurs repeatedly, the ceramic could crack. Never cover more than 75% of the cook-
ing surface with solid metal (i.e., griddle or large pan).
4. Incorrect cleaning - Do not clean the ceramic le with a wire brush. If debris is collecng on your burner,
light the burner and operate on high for 5 minutes with the lid open, allowing debris to burn o.
: Because of the high intensity of the infrared burner, most drippings and food parcles that
fall onto the burner surface are immediately incinerated. However, some debris and residue may remain. To
remove this residue aer cooking, turn the grill on high with lid closed for 5-10 minutes. Do not clean the ce-
ramic le with a wire brush. If debris is collecng on your burner, simply light the burner and operate on high
for 5 minutes with the lid open, allowing debris to burn o. If the back burner is not used oen, grease splat-
ter from main burner grilling will eventually block the ports. Once a month, the back burner should be red
for 5-10 minutes to burn o the accumulated grease.