Warranty

www.napoleongrills.com
13
EN
: Because of the high intensity of the infrared burner, most drippings and food parcles
that fall onto the burner surface are immediately incinerated. However, some debris and residue may
remain. To remove this residue aer cooking, turn the grill on high with lid closed for 5-10 minutes. Do
not clean the ceramic le with a wire brush. If debris is collecng on your burner, simply light the burner
and operate on high for 5 minutes with the lid open, allowing debris to burn o. If the back burner is not
used oen, grease splaer from main burner grilling will eventually block the ports. Once a month, the
back burner should be red for 5-10 minutes to burn o the accumulated grease.
: The infrared burners of your grill are designed to provide a long service
life, though care must taken to prevent cracking of their ceramic surfaces. Fractures will cause the burners
to malfuncon. The following provides a few of the causes of cracks and the steps you can take to avoid
them. Damage caused by failure to follow these steps is not covered by your grill warranty.
1. Impact with hard objects - Never allow hard objects to strike the ceramic. Take care when inserng or
removing cooking grates and accessories into or from the grill.
2. Contact with water or other liquids - Cold liquids contacng the hot ceramic surfaces can cause them
to break. Never throw water into the grill to douse a ame. If the ceramic or interior of a burner becomes
wet while not in use, later operaon of the burner can create steam, which can produce sucient
pressure to crack the ceramic. Repeated soaking of the ceramic can also cause it to swell and expand. This
expansion causes undue pressure on the ceramic that can cause it to crack and crumble.
i) Never throw water into the grill to control are-ups.
ii) Do not aempt to operate the infrared burners in open air while raining.
iii) If you nd standing water in your grill (because of exposure to rainfall, sprinklers, etc.), inspect
the ceramic for evidence of possible watersoaking. If the ceramic appears to be wet, remove
the burner from the grill. Turn it upside down to drain the excess water and bring indoors to dry
thoroughly.
3. Impaired venlaon of hot air from the grill - For the burners to funcon properly, hot air must have a
way to escape the grill. If the hot air is not allowed to escape, the burners can become deprived of oxygen
causing them to back-ash. If this occurs repeatedly, the ceramic could crack. Never cover more than 75%
of the cooking surface with solid metal (i.e., griddle or large pan).
4. Incorrect cleaning - Do not clean the ceramic le with a wire brush. If debris is collecng on your
burner, light the burner and operate on high for 5 minutes with the lid open, allowing debris to burn o.

  
Low heat / Low ame
when valve turned to
high.
For propane - improper lighng
procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed
carefully. All gas grill valves must be in the
o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure to
equalize. See lighng instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on the
boom. See assembly instrucons.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.