Instructions / Assembly

EN
W415-1654 / B / 10.24.16
18
8.0 TROUBLESHOOTING
!
WARNING
TURN OFF THE APPLAINCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
42.37
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame Flame brightness not selected See “OPERATION” section.
Flame LEDs are burnt out Inspect the LED by selecting different brightness settings and
replace them if necessary.
Main PCB board burnt out Inspect the Main PCB Board and replace if necessary.
Ember bed is not
glowing or dimming
Brightness not selected See “OPERATION” section.
Ember LEDs are burnt out Inspect the ember bed LEDs by selecting different brightness
settings and replace if necessary.
Main PCB board burnt out Inspect the Main PCB board and replace if necessary.
No warm air coming
out of appliance
Heater setting not selected See “OPERATION” section, heater includes multiple selections such
as blower only, no heat, 750W (low heat), 1500W (high heat).
Heater has been locked out See “OPERATION” section, heater lockout.
Room temperature is higher than the
appliance setting (if it is set to room
temperature)
Reset temperature setting.
Heater has overheated Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes.
Heater is burnt out Inspect the blower and heater and replace it if necessary.
Appliance turns off
and will not turn on
House circuit breaker has tripped Reset house circuit breaker.
Appliance fuse has blown Replace the fuse.
Appliance has overheated and safety
thermal switch has tripped
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Appliance will not
come on when switch
is fl ipped to ON
Appliance is not plugged into an
electrical outlet
Check plug and plug it in.
Hard wire connections are not
correct
See “HARD WIRE INSTALLATION” section.
Appliance has overheated and safety
thermal switch has tripped
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the breaker on.
Circuit board is burnt Inspect circuit board and replace if necessary.
Remote control does
not work
Low batteries Replace batteries in remote control.
Remote receiver malfunction Ensure remote receiver is not blocked. Replace control panel.
Flame does not move Motor stalled/malfunctioned Cycle ON/OFF. If problems persists, consult dealer.
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
LED Flashing Appliance has overheated and safety
thermal switch has tripped
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the circuit breaker on.
Power Failure Appliance has returned to default
settings
Re-program appliance to original settings.
E1 Error Code
Thermostat wire not connected to PCB Connect wire.
Thermostat wire connection to PCB
is loose
Connect wire fi rmly to PCB.
Thermostat has failed Replace thermostat.
E2 Error Code Thermostat shorting Replace thermostat.
PCB thermostat connection is
shorting
Replace PCB.