Owner Manual

W415-1966 / 07.08.19
EN
24
troubleshooting
symptom problem test solution
Pilot will not light. Out of propane gas. - Fill the tank.
No spark at pilot burner. - Check if pilot can be lit by a match.
- Check that the wire is connected to the push button ignitor.
- Check if the push button ignitor needs tightening.
- Replace the wire if the wire insulation is broken or frayed.
- Replace the electrode if the ceramic insulator is cracked or broken.
- Replace the push button ignitor.
No gas at the pilot burner. - Check that the manual valve is turned on.
- Check the pilot orifi ce for blockage.
- Replace the valve / Oxygen Depletion Sensor System.
- Call the gas distributor.
Pilot burning; no gas to
main burner; gas knob
is on ‘HI’; wall switch /
thermostat is on.
Thermostat or switch is
defective.
- Connect a jumper wire across the wall switch terminals; if main burner
lights, replace switch / thermostat.
Wall switch wiring is defective. - Disconnect wires from valve. Connect a jumper wire across terminals
1 & 3; if the main burner lights, check the wires for defects and / or
replace wires.
Main burner orifi ce is plugged. - Remove stoppage in orifi ce.
Faulty valve. - Replace.
Pilot goes out when the
gas knob is released.
The gas valve has an
interlock device which
will not allow the pilot
burner to be lit until
the thermocouple
has cooled. Allow
approximately 60
seconds for the
thermocouple to cool.
System is not correctly purged. - Purge the gas line.
Out of propane gas. - Fill the tank.
Pilot fl ame is not large enough.
(Supply pressure too low.)
- Service or replace Oxygen Depletion Sensor System.
- Correct piping and / or regulator to provide correct pressure.
- Ensure adequate supply pressure.
Thermocouple shorting / faulty. - Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace Oxygen Depletion Sensor System.
- Test and replace valve.
Faulty valve / high low knob
does not depress smoothly.
- Replace.
Main burner goes out;
pilot stays on.
Pilot fl ame is not large enough
or not engulfi ng the thermopile.
- Ensure adequate supply pressure.
- Replace pilot assembly.
Thermopile shorting / loose
connection.
- Clean thermopile connection to the valve. Reconnect.
- Replace thermopile / valve.
Remote wall switch wire is too
long; too much resistance in the
system.
- Shorten wire to connect length or wire gauge.
Faulty thermostat or switch. - Replace.
Main burner goes out;
pilot goes out.
Insuffi cient air supply. - Open window or door. (Use one of the methods described in ANSI
Z223.1 / NFPA54 or the applicable local code.)
- Have room checked for adequate air exchange.
- See “combustion and ventilation air provisions” section to ensure
adequate air supply.
Out of propane gas. - Fill the tank.
Pilot fl ame is not large enough.
(Supply pressure too low.)
- Service or replace Oxygen Depletion Sensor System.
Remote wall switch is
in “off” position; main
burner comes on when
gas knob is turned to
“ON” position.
Wall switch mounted upsidedown. - Reverse.
Wall switch is grounding. - Replace.
Wall switch wire is grounding. - Check for ground (short); repair ground or replace wire.
Faulty valve. - Replace.
INSERT
PHOTO
OF PILOT
HERE
ELECTRODE
THERMOCOUPLE
THERMOPILE
PILOT
BURNER