Instructions / Assembly

17
EN
www.napoleongrills.com
N415-0494 DEC 11.17
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com.
Contact the factory directly for replacement parts and warranty claims. Our Customer Solutions Department
is available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or by e-mail at
[e-mail]. To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon of the
Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not covered by
the warranty:
• Costs for transportaon, brokerage or export dues.
• Labour costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).