Warranty

2 Commerce Drive, Cranford, New Jersey 07016 USA • www.nationaltree.com
RETAIN FOR YOUR RECORDS
Tree Style No. UPC Code
Store Where Purchased
Date Purchased Price
LIMITED WARRANTY FOR ARTIFICIAL CHRISTMAS TREES
New product registration can only be completed online at www.nationaltree.com.
SAVE YOUR SALES RECEIPT. It will be needed when requesting warranty service.
A Tree Assembly and Shaping Video is available online. Please visit
the Customer Service tab at www.nationaltree.com to view.
Please read this warranty thoroughly and familiarize yourself
with its restrictions and requirements.
N
ational Tree Company warrants its 6.5 ft. and taller trees
a
gainst manufacturer-only defects for a period of five (5)
y
ears from the date of purchase indicated on your sales
r
eceipt. (White Trees, one year).
Manufactured defective parts will be repaired or replaced.
The lights on Pre-Lit Trees are warranted for a period of two
(2) years from date of purchase; three (3) years for low
voltage LED trees (see below).
This Warranty does not apply to trees that are used as display
trees in the store. This warranty is only valid on purchases
made from authorized NTC retailers. National Tree Company
does not warranty tree stands that break due to stress from
tipping or moving of fully assembled/decorated tree. This tree
is for indoor use only. Outdoor use of this tree voids the
warranty.
PRE-LIT TREES LIMITED WARRANTY
National Tree Company warrants the light sets on its Pre-Lit
trees against manufacturer-only defects in material or
workmanship for a period of two (2) years from date of
purchase; three (3) years for low voltage LED trees.
Culpability of Company is limited to replacement of defective
light set only.
To have the Warranty placed into effect, completed
online registration of product is required with inclusion
of sales receipt noting purchase date and place. New
product registration can only be completed online at
www.nationaltree.com.
Shipping Costs under PRE-LIT WARRANTY TERMS:
Please note the following terms regarding shipping of product
for warranty service:
1) National Tree Company will pay the cost of shipping (to
our facility and back to customer), under warranty terms,
during the first season of use. Receipt dated prior to
December 25 of purchase year constitutes first season of
use. Please note that it is the responsibility of the customer
to obtain a box of the smallest possible size and shape to
securely contain the part being shipped.
2
) After the second season of use, the customer will be
r
esponsible for cost of delivery to our facility. National Tree
C
ompany will pay the return cost delivery of parts repaired due
t
o manufacturing defect. Customer will be responsible for return
s
hipping cost of any parts repaired due to misuse or neglect.
3) All shipping costs to and from our facility for warranty
service after the third season of use will be the responsibility
of the customer.
REQUIREMENTS FOR WARRANTY SERVICE:
Customers are required to contact National Tree
Company for AUTHORIZATION OF RETURN prior to
shipping product for warranty service.
To receive authorization of return, email us at service@
nationaltree.com or call 1-888-494-PART (7278). Information
required will include: product item number, UPC bar code
number, name of store where purchased, a detailed description
of the problem, and your address and phone number.
At the discretion of National Tree Company, you may either
receive a replacement part or be instructed as to which
part(s) to ship prepaid to National Tree for our inspection and
determination and/or possible repair. Replacement or repair
as provided by this limited warranty is our exclusive remedy
to the consumer and does not place National Tree Company
liable for any incidental or consequential damages.
IMPORTANT NOTES:
Removing factory attached functioning or non-functioning
light strings from any section of your pre-lit tree will void the
warranty.
Please retain the product carton for storage purposes and/or
for use in the event of warranty service for product shipment.
Keep product away from heat and moisture. This limited
warranty does not cover damage resulting from accident,
misuse, abuse, negligence, or normal wear. In these
instances, parts can be purchased at a reasonable fee plus
shipping charges.
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