Product Warranty

2 Commerce Drive, Cranford, New Jersey 07016 USA
www.nationaltree.com
RETAIN FOR YOUR RECORDS
Tree Style No. UPC Code
Store Where Purchased
Date Purchased Price
LIMITED WARRANTY FOR ARTIFICIAL CHRISTMAS TREES
New product registration can only be completed online at www.nationaltree.com.
SAVE YOUR SALES RECEIPT. It will be needed when requesting warranty service.
A Tree Assembly and Shaping Video is available online. Please visit
the Customer Service tab at www.nationaltree.com to view.
Please read this warranty thoroughly and familiarize
yourself with its restrictions and requirements.
National Tree Company warrants its trees against
manufacturer-only defects for a period of five (5)
years from date of purchase. (White Trees, one year).
Manufactured defective parts will be repaired or replaced.
The lights on Pre-Lit Trees are warranted for a period of
two (2) years from date of purchase (see below).
This Warranty does not apply to Trees that are used as
display trees in the store.
PRE-LIT TREES LIMITED WARRANTY
National Tree Company warrants the light sets on its Pre-
Lit trees against manufacturer-only defects in material
or workmanship for a period of two (2) years from
date of purchase. Culpability of Company is limited to
replacement of defective light set only.
To have the Warranty placed into effect, a Proof of
Purchase is required, noting purchase date.
Keep product away from heat and moisture. This limited
warranty does not cover damage resulting from accident,
misuse, abuse, negligence, or normal wear. In these
instances, parts can be purchased at a reasonable fee
plus shipping charges.
Shipping Costs under Warranty Terms: National Tree
Company will pay the cost of shipping (to our facility and
back to customer), under warranty terms, during the first
season of use. After the second season of use, the
customer will be responsible for cost of delivery to our
facility. All shipping costs for warranty service after the
third year of use will be the responsibility of the customer.
WARRANTY SERVICE:
Customers are required to contact National Tree
Company for authorization of return prior to shipping
product for warranty service. Email us at service@
nationaltree.com or call 1-888-494-PART (7278). Or,
write National Tree Company, Attn: Customer Service
Dept., 2 Commerce Drive, Cranford, NJ 07016. Include
our style number, UPC code, a copy of dated sales receipt
with store name noted (mandatory), a detailed description
of the problem, and your address and phone number.
At the discretion of National Tree Company, you may
either receive a replacement part or be instructed as to
which part(s) to ship prepaid to National Tree for our
inspection and determination and/or possible repair.
Replacement or repair as provided by this limited
warranty is our exclusive remedy to the consumer and
does not place National Tree Company liable for any
incidental or consequential damages.