Warranty

2 Commerce Drive, Cranford, New Jersey 07016 USA • www.nationaltree.com
LIMITED WARRANTY FOR ARTIFICIAL CHRISTMAS TREES
New product registration can only be completed online at www.nationaltree.com.
SAVE YOUR SALES RECEIPT. It will be needed when requesting warranty service.
Tree Assembly and Shaping Videos are available online. Please visit
the Customer Service tab at www.nationaltree.com to view
.
Please read this warranty thoroughly and familiarize yourself with
its restrictions and requirements.
National Tree Company warrants its 6.5 ft. and taller trees against
manufacturer-only defects for a period of five (5) years from
the date of purchase indicated on your sales receipt. (White
Trees, one year). Manufactured defective parts will be repaired or
replaced.
The lights on Pre-Lit Trees are warranted for a period of two (2)
years from date of purchase; three (3) years for low voltage
LED trees (see below).
This Warranty does not apply to trees that are used as display trees
in the store. This warranty is only valid on purchases made from
authorized NTC retailers. National Tree Company does not warranty
tree stands that break due to stress from tipping or moving of fully
assembled/decorated tree. This tree is for indoor use only. Outdoor
use of this tree voids the warranty.
PRE-LIT TREES LIMITED WARRANTY:
National Tree Company warrants the light sets on its Pre-Lit trees
against manufacturer-only defects in material or work-
manship for a period of two (2) years from date of purchase;
three (3) years for low voltage LED trees. Culpability of
Company is limited to replacement of defective light set only.
To have the Warranty placed into effect, completed online
registration of product is required with inclusion of sales
receipt noting purchase date and place. New product registration
can only be completed online at www.nationaltree.com.
Shipping Costs under PRE-LIT WARRANTY TERMS: Please note
the following terms regarding shipping of product for warranty service:
1) National Tree Company will pay the cost of shipping (to our facility
and back to customer), under warranty terms, during the first
season of use. Receipt dated prior to December 25 of purchase
year constitutes first season of use. Please note that it is the
responsibility of the customer to obtain a box of the smallest
possible size and shape to securely contain the part being shipped.
2) After the second season of use, the customer will be responsible
for cost of delivery to our facility. National Tree Company will pay
the return cost delivery of parts repaired due to manufacturing
defect. Customer will be responsible for return shipping cost of any
parts repaired due to misuse or neglect.
3) All shipping costs to and from our facility for warranty service
after the third season of use will be the responsibility of the
customer.
REQUIREMENTS FOR WARRANTY SERVICE:
Customers are required to contact National Tree Company for
AUTHORIZATION OF RETURN prior to shipping product for
warranty service.
To receive authorization of return, email us at:
[e-mail] or call 1-888-494-PART (7278).
Information required will include: product item number, UPC bar
code number, name of store where purchased, a detailed
description of the problem, and your address and phone number.
At the discretion of National Tree Company, you may either receive
a replacement part or be instructed as to which part(s) to ship
prepaid to National Tree for our inspection and determination and/or
possible repair. Replacement or repair as prov ided by this limited
warranty is our exclusive remedy to the consumer and does not
place National Tree Company liable for any incidental or
consequential damages.
IMPORTANT NOTES:
Removing factory attached functioning or non-functioning light
strings from any section of your pre-lit tree will void the warranty.
Please retain the product carton for storage purposes and/or for
use in the event of warranty service for product shipment.
Keep product away from heat and moisture. This limited warranty
does not cover damage resulting from accident, misuse, abuse,
negligence, or normal wear. In these instances, parts can be
purchased at a reasonable fee plus shipping charges.
1-19
RETAIN FOR YOUR RECORDS:
Tree Item No.: UPC Code: 729083
Store Where Purchased: Purchase Date: