User Manual

When communicating with the Native Instruments support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
• How to reproduce the problem
• What you have already tried to fix the problem
• A description of your setup, including all hardware
• The brand and specifications of your computer
• The software version number
The version number of your software is displayed in the TRAKTOR splash screen you see
when the application launches. After startup, the same splash screen can be opened by
clicking the TRAKTOR logo in the upper right corner of the user interface.
When installing new software or software updates, a Readme file is included that contains last
minute information that was not yet included in the documentation. Please open and read this
Readme file before contacting Technical Support.
8.2.3 Registration Support
If problems occur during the product activation procedure, please contact our Registration
Support team:
http://www.native-instruments.com/suppform
8.2.4 User Forum
In the Native Instruments User Forum, you can discuss product features directly with other
users and with experts moderating the forum. Please be aware that the Technical Support
team does not participate in the forum. If you’re encountering an issue that can’t be solved by
other users, contact Native Instruments’ Technical Support team via the online support form
as described above. Find the User Forum at:
http://www.native-instruments.com/forum
Troubleshooting - Getting Help
Getting Help
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