User Manual

Table Of Contents
8 Troubleshooting – Getting Help
This chapter assists you in solving common issues with KOMPLETE KONTROL and provides
you with the necessary information for getting further assistance. Before getting help please
make sure you have downloaded the latest KOMPLETE KONTROL software and documentation
and all KOMPLETE 10 or KOMPLETE 9 updates from Service Center!
8.1 Troubleshooting
A few common issues and possible solutions when working with KOMPLETE KONTROL are
listed in this section.
8.1.1 The KOMPLETE KONTROL Software Won’t Start
Check the system requirements for KOMPLETE KONTROL. The minimum requirements are
the very least you can get by with and are often not enough for advanced use. Increasing
the RAM in your computer may help significantly.
Make sure you have the most recent version of the KOMPLETE KONTROL software instal-
led. You can find the latest available version following this link:
http://www.native-instruments.com/updates
Make sure that you have not clicked an outdated application alias/shortcut.
Try to restart your computer. Disconnect any other audio interfaces and computer peripher-
als like printers, scanners, and the like.
8.1.2 No Output from Your KOMPLETE Instrument
If you have loaded e.g. KONTAKT, BATTERY, or REAKTOR into KOMPLETE KONTROL and
cannot hear any audio output from Output 3 and higher, ensure that you have instantiated the
Multi Output (16 x Stereo) version of KOMPLETE KONTROL in your host. If instead the stereo
version of KOMPLETE KONTROL is instantiated, only audio routed to Outputs 1 and 2 is audi-
ble.
Troubleshooting – Getting Help
Troubleshooting
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