User Manual

Table Of Contents
8.1.3 Latency Issues
Please check if your computer is suited for handling real-time audio processing without
dropouts. In general, it is not recommended to use laptops with shared-memory graphic
cards. You will need all the memory and processing power available for your audio software.
It is not recommended to run the laptop on battery, as built-in power management systems
might slow the clock rate of the CPU in an effort to extend battery life.
Disconnect all unused hardware (e.g., printer, scanner). This will increase the amount of
processing power available for your music software.
Laptops are often equipped with built-in devices that disturb audio processing, most com-
monly Bluetooth transceivers, an Ethernet network adapter, or a wireless LAN card. You
might need to disable these devices while working with KOMPLETE KONTROL.
Windows users: See this Knowledge Base for additional tuning tips for your operating system:
https://support.native-instruments.com/hc/articles/209571729
8.1.4 The KOMPLETE KONTROL Software Crashes
In case of a crash during runtime, please contact the Native Instruments technical support
team as described in section 8.2.3, Technical Support and send them your crashlog and a
detailed description of what you were doing with the software just before the crash happened.
You will find the crashlog in the following folders:
Windows: My Documents\Native Instruments\Komplete Konrol\Crashlogs
Mac OS X: Users/~/Library/Logs/CrashReporter
8.1.5 Updates
Whenever you encounter problems, it is recommended that you first download and install any
available software updates. Updates are released regularly to fix known problems, maintain
compatibility with operating system updates, and to continuously improve the software. The
version number of your software is displayed in the About dialog for all Native Instruments ap-
plications. This dialog can be opened by clicking the NI logo in the upper right corner of the
user interface, by clicking the KOMPLETE KONTROL logo in its upper left corner, or by select-
ing About Komplete Kontrol from the Help menu in the application menu bar or from the Help
Troubleshooting – Getting Help
Troubleshooting
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