User Manual

Table Of Contents
Alternatively, you will find the videos in The Official Native Instruments Support Channel on
YouTube:
www.youtube.com/NIsupportEN
We recommend that you follow along with these instructions while the respective application is
running on your computer.
8.2.2 User Forum
In the Native Instruments User Forum, you can discuss product features directly with other
users and with experts moderating the forum. Please be aware that the Technical Support
team does not participate in the forum. If you’re encountering an issue that can’t be solved by
other users, contact Native Instruments’ Technical Support team via the online support as de-
scribed above. You can reach the User Forum via:
www.native-instruments.com/forum
8.2.3 Technical Support
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team of Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our Support team to be able to pro-
vide you with quality assistance. You can reach the Online Support via:
www.native-instruments.com/suppform
When communicating with the Native Instruments Support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
How to reproduce the problem
How you have already tried to fix the problem
A description of your setup, including all hardware and the version of your software
The brand and specifications of your computer
Troubleshooting – Getting Help
Getting Help
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