Warranty Guide

15 Year - Limited Residential Wear Warranty
USFloors 3580 Corporate Dr. | Dalton, GA 30720 USA
Phone: [phone] | Fax: [phone] | www.usfloorsllc.com
15 Year Residential Wear Warranty
The finish of the floor plank is warranted by USFloors, Inc. not to wear
through under normal use for a period of fifteen (15) years from the date of
purchase. Finish wear-through is defined as 100% finish removal over a
minimum of 3% of the total installation. (Gloss reduction or surface
scratches are not considered surface wear.) Dull finish can be corrected
with spot or overall recoating care systems.
USFloors 15 year Limited Residential Wear Warranty is made subject to the
following conditions:
1. The floor must be installed properly and according to USFloors’ installation
instructions. Proper installation includes, but is not limited to the following:
a. A moisture test must be performed to determine if excessive moisture
exists in the subfloor.
b. When installing over concrete, a calcium chloride moisture test must be
performed. Readings greater than 3 lbs. /1000 sq. ft. /24 hours are
unacceptable for installation. If a moisture meter is used, a reading greater
than 4.5% is unacceptable.
c. A polyethylene film vapor barrier must not be used over wood subfloors.
Moisture readings of wood subfloors must not exceed 14% throughout the
entire installation.
d. If glue is used, glue entire floor with glue that meets or exceeds PVAC
dispersion with a viscosity of 8000 +/- 1000 cpc spindle 6/20 at 20 degrees
centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1%
(weight). Upon completion of glued installation, the floor must be allowed to
set overnight for 12 hours before resuming normal usage of the room.
2. The flooring must be used only indoors in a dry, climate controlled area.
3. The flooring must be maintained in accordance with USFloors maintenance
instructions.
4. This limited warranty does not apply to water damage of any kind.
5. This limited warranty does not apply to damage caused by water or moisture in
the subfloor or underneath the flooring, including but not limited to damage from
subfloor hydrostatic pressure (water or moisture under the floor that is transmitted
to the surface through exerted pressure) or other conditions that result in water or
moisture being under the floor.
6. This limited warranty does not apply to USFloors moldings and trims.
7. Installation of flooring that contains any manufacturing defect is not covered by
this limited warranty.
Lifetime Limited Structure Warranty
The floor plank is warranted to be free from manufacturing or material defects for
the life of the product. Should a defect occur, USFloors will arrange a credit based on
the original purchase of the product. This warranty is not transferable by the
purchaser of the floor. Should a defect occur, we will arrange a refund based on the
original purchase of the product. This warranty is not transferable by the purchaser
of the floor. Should a problem attributable as a manufacturing defect develop after
flooring is installed, the cost of labor for repair will be covered by this warranty.