Warranty Guide

25 Year Residential
Limited Wear Warranty
3580 Corporate Dr. | Dalton, GA 30720 USA
Phone: [phone] | Fax: [phone] | www.usfloorsllc.com
25 Year Residential
Limited Wear Warranty
The finish of the floor plank is warranted by USFloors, Inc. not to wear through under normal use for a period of twenty
five (25) years from the date of purchase. Finish wear-through is defined as 100% finish removal over a minimum of 3%
of the total installation. (Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be
corrected with spot or overall recoating care systems. This warranty is non-transferable and applies only to the original
purchaser.
This 25 year limited residential wear warranty is made subject to the following conditions:
1. The floor must be installed properly and according to USFloors’ installation instructions. Proper installation
includes, but is not limited to the following:
a. A moisture test must be performed to determine if excessive moisture exists in the subfloor.
b. When installing over concrete, concrete should be tested for moisture prior to installation using the
Andydrous Calcium Chloride test method, a non-invasive moisture meter, or a pin/probe meter. When
using a Calcium Chloride Test, the result must not exceed 3 lbs per 1000 sq. ft. in a 24 hour period.
c. A polyethylene film vapor barrier must not be used over wood subfloors. Moisture readings of wood
subfloors must not exceed 11% thoughout the entire installation.
d. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000
+/- 1000 cpc spindle 6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48
=/- 1% (weight). Upon completion of glued installation, the floor must be allowed to set overnight for 24
hours before resuming normal usage of the room.
2. The flooring must be used only indoors in a dry, climate controlled area.
3. The flooring must be maintained in accordance with USFloors maintenance instructions.
4. This limited warranty does not apply to water damage of any kind.
5. This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the
flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor
that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture
being under the floor.
6. This limited warranty does not apply to USFloors moldings and trims.
7. Installation of flooring that contains any manufacturing defect is not covered by this limited warranty.
Lifetime Limited Structure Warranty
The floor plank is warranted to be free from manufacturing or material defects for the life of the product. Should a defect
occur, USFloors will arrange a credit based on the original purchase of the product. This warranty is not transferable by
the purchaser of the floor.
Should a defect occur, we will arrange a refund based on the original purchase of the product. This warranty is not
transferable by the purchaser of the floor. Should a problem attributable as a manufacturing defect develop after flooring
is installed, the cost of labor for repair will be covered by this warranty.
Warranty Coverage: Upon determination of a valid manufacturing defect or finish wear through amounting to 100%,
credit will be issued to the dealer and will be good toward the purchase of a replacement. When defective product is
installed, credit applies to material only and does not include labor since it is the responsibility of the installer to determine
suitability of material prior to installation. Should a problem attributable as a manufacturing defect develops after flooring is
installed, the cost of labor for repair will be covered by this warranty.
The Limited Wear Warranty does not cover:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack
of proper furniture rests or any intentional misuse of the product. Loss of finish gloss over time is consistent with
normal wear & tear and is not a product flaw.