Warranty Guide

Problems due to moisture, mildew, alkaline substances, hydrostatic pressure, expansion and contraction between

planks/tiles, or humidity levels above or below those recommended.

It is normal and expected for there to be color variations due to use of natural components, exposure to UV light

and/or sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or

illustrations and actual product is not a manufacturing flaw.

Manufacturer makes no guarantee that Natural Cork products will match or coordinate with customer furnishings,

trim, cabinetry, railings, etc.

Inherent variations that are consistent with those of a Natural Cork product to include pattern, color, and granule

size do not indicate defective material.

Noncompliance with installation instructions and maintenance guidelines as recommended by Natural Cork.

Manufacturer cannot assume responsibility for the suitability of flooring material and accompanying products for

each individual installation as manufacturer has no control over the installer's proper application. Should an

individual piece be doubtful as to appearance or dimension the installer should not use this piece. Failure to

apply protective coating in accordance with manufacturer’s guidelines may result in irreparable damage to the

cork. Such damage is not covered.

Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf

shoes or pets.

Floor covering installed in inappropriate locations is excluded from this warranty.

Exposure to UV light and sunlight will cause discoloration to natural wood products. This is normal and is not a

manufacturing flaw. Area rugs and large furniture will block light exposure and cause uneven coloration. To

minimize this, furnishings and floor coverings should be moved periodically.

How to Make a Claim

Any claim made under either of these limited warranties must be made by contacting your retailer within 30 days after the

basis of the claim is detected. In addition, any claim under either of these limited warranties must be made before the end

of the applicable limited warranty period. Proof of purchase including the date of purchase, must be presented to make a

claim.

50 Year Residential Warranty Page ! of ! Revised 12/15/152 2