User Guide

NaturalPoint warrants to the original consumer or other end user that this product, the NaturalPoint TrackIR, is free from
defects in materials and workmanship for a period of one year from the date of purchase. During the limited warranty period,
and upon proof of purchase (in the form of product registration) this product will be repaired or replaced at our option, without
charge.
This warranty shall be voided if the product is modified, tampered with, misused, or subjected to abnormal working conditions.
This warranty does not cover physical damage to the surface of this product. This warranty does not apply when the
malfunction results from the use of this product in conjunction with accessories, other products, or peripheral equipment.
Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF FITNESS OR SUITABILITY FOR A PARTICULAR USE OR PURPOSE, AND NATURALPOINT INC SHALL
IN NO EVENT BE LIABLE TO PURCHASER FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR
CHARACTER.
Some states do not allow the exclusion or limitation or incidental or consequential damages or allow limitations on how long
an implied warranty lasts, so the above limitations and exclusions may not apply to you.
In order for NaturalPoint to honor your return, you MUST receive an RMA number by calling or emailing NaturalPoint, and the
return the entire TrackIR package, including all accessories and software to:
NaturalPoint
Attn: RMA #####-####
3658 SW Deschutes St.
Corvallis, OR 97333
8 Trouble Shooting
If you are still experiencing difficulty after trying the suggestions in this trouble shooting guide, call 1-541-753-6645 or visit our
main website at www.naturalpoint.com
or our online forums at forums.naturalpoint.com for advanced customer support.
8.1 Problem : Software loads and runs, but LED indicator light on unit does not come on; OR you receive a message
saying, “The system cannot find the file specified or the software could not connect with the TrackIR device
Possible Causes
1. Improper software/ hardware installation.
2. Improper unit alignment. (for solution, see placement instructions in section 3.5)
Solutions
If you connected the TrackIR unit before installing the software, do this:
1a. Shut down the software and wait 30 seconds. Unplug the TrackIR unit from your USB port. Then plug the TrackIR
back into your USB port, wait another 30 seconds and restart the software.
1b. Right click on My Computer. Go to Properties. Go to the Device Manager. Double click on NaturalPoint Devices. If
you see a device listed as TrackIR 3, 4, or 5 then this is not the problem.
1c. If you see a device listed as unknown or has a yellow and black “?” next to it, remove/uninstall that device.
Disconnect the TrackIR unit and reboot. After system restarts, unplug all extraneous USB devices except the keyboard
and mouse. Uninstall the NaturalPoint software.
Reboot two times. When the system restarts the second time, install the software again.
Reboot. After the system comes up, reconnect the TrackIR unit. The camera should now be recognized and the Found
New Hardware Wizard should start. Install the software drivers accordingly
Additional Solutions - System Restore
If step (1c.) did not work, then you can try restoring your system to an earlier time period.