Warranty

cashier’s check or money order payable to Naxa Electronics, Inc., in the amount specified for the
item in the table below for return shipping and handling. If in the case you cannot provide a
money order or cashier’s check, you can contact Naxa’s Customer Support Representative to
arrange payment via credit card. No returned Product will be shipped back to a PO BOX. If a
returned Product is found to have no problem and/or does not include ALL of the requirements
indicated above, it may be returned back to the customer and will not be processed. Please allow
4 to 6 weeks for the processing of your claim (6 to 8 weeks from November to February).
Naxa Electronics, Inc.
RMA Processing
Customer Support Department
2320 E. 49th Street
Vernon, CA 90058
E-mail: [e-mail]
Phone: [phone]
www.naxa.com
Hours of Operation:
Monday – Friday
10am to 5pm PST
All prices and details below are for US Destinations excluding, Hawaii, Alaska and Puerto
Rico. For excluded destinations and NON US destinations, please contact Naxa’s Customer
Support Department directly for additional shipping fees and return instructions.
All Product model numbers start with letters. Depending on the letters prior to your model
number the warranty terms and shipping and handling costs will be listed below. If you do not
find your Product below, your Product model conflicts with multiple categories, and/or are
unsure of which category the Product you have purchased will fall under, please contact our
Customer Support Department for further instruction.
In order to determine the exact shipping cost that must be included with your product or paid for
the product being returned, please refer to the table below. Please find the product you wish to
return by category or model number prefix. All Naxa model numbers will have a 2 or 3 letter
prefix prior to the actual numerical number. The model number will normally be found on the
actual packing and on the actual unit. For models that begin with the prefix “NX” you will need
to contact Naxa’s Customer Support Department directly for further payment
instructions. Refurbished products will not be subject to warranty fees as they are not covered
under our Naxa’s Limited Warranty. Naxa will not provide any return or refund to any customer
for merchandise and will only honor the Limited Warranty restrictions mentioned in this
document.
In order to determine the correct Product category, please refer to the Product model number and
description found on the packing and actual unit.