Warranty

This Warranty gives Customer specific rights, and Customer may also have other rights that vary from jurisdiction to
jurisdiction.
Warning: Some Products may contain components that are small enough to be swallowed. Please keep out of reach
of children.
All warranty returns must have an RMA number provided by a Naxa Customer Support Representative. An RMA
number can be obtained by contacting Naxa’s Customer Support Department by phone, email or using our online RMA
ticketing system at www.naxa.com.
In order for the return to be processed, you must send the Product PREPAID to the address below in the original
packaging or reasonable substitute to prevent damage and include: (1) a dated sales receipt (which must have a
purchase date that falls in the Warranty Period specified in the table below) that indicates the place of purchase,
model number of Product, and amount paid, (2) a detailed description of Customer’s problem with Product, (3)
Customer’s full name, phone number, and return address, (3) all of the accessories that came with the Product
package must be sent along with the main Product, (4) the RMA number provided by Naxa must be specified on the
outside packing and on any documents enclosed with the Product, and (5) a cashier’s check or money order payable
to Naxa Electronics, Inc., in the amount specified for the item in the table below for return shipping and handling. If
in the case you cannot provide a money order or cashier’s check, you can contact Naxa’s Customer Support
Representative to arrange payment via credit card. No returned Product will be shipped back to a PO BOX. If a
returned Product is found to have no problem and/or does not include ALL of the requirements indicated above, it
may be returned back to the customer and will not be processed. Please allow 4 to 6 weeks for the processing of
yor claim (6 to 8 weeks from November to February).
Naxa Electronics, Inc.
RMA Processing
Customer Support Department
2320 E. 49th Street
Vernon, CA 90058
E-mail: [e-mail]
Phone: [phone]
www.naxa.com
Hours of Operation:
Monday – Friday
10am to 5pm PST
All prices and details below are for US Destinations excluding, Hawaii, Alaska and Puerto Rico. For excluded
destinations and NON US destinations, please contact Naxa’s Customer Support Department directly for additional
shipping fees and return instructions.
All Product model numbers start with letters. Depending on the letters prior to your model number the warranty
terms and shipping and handling costs will be listed below. If you do not find your Product below, your Product
model conflicts with multiple categories, and/or are unsure of which category the Product you have purchased will
fall under, please contact our Customer Support Department for further instruction.
In order to determine the exact shipping cost that must be included with your product or paid for the product being
returned, please refer to the table below. Please find the product you wish to return by category or model number
prefix. All Naxa model numbers will have a 2 or 3 letter prefix prior to the actual numerical number. The model
number will normally be found on the actual packing and on the actual unit. For models that begin with the prefix