Frequency Hopping Spread Spectrum Transmitter Transmitter Certification FCC ID: JEH7730GA2 ACS Report Number: 04-0209-15C Manufacturer: NCR Corporation Models: 7730-2011, 7730-2012, 7730-2014 and 7730-2015 Manual Model: 7730 Advanced Compliance Solutions FCC ID: JEH7730GA2
NCR RealPrice Release 3.
The product described in this book is a licensed product of NCR Corporation. AIX is a registered trademark of IBM Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPrice and DecisioNet are trademarks of NCR Corporation in the United States and/or other countries. This product includes software developed by the University of California, Berkeley and its contributors.
i Preface This guide describes installation and service procedures for the NCR RealPrice™ System hardware. NCR RealPrice is the new brand name for the previously named NCR DecisioNet System. Safety Warnings Servicing Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician. Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced.
ii Environmental Consciousness NCR is demonstrating its concern for the environment by designing an intelligent power management system into this terminal that operates efficiently whether the system is in a stand-alone or network environment. Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.
iii
iv Table of Contents Chapter 1: Introduction About This Guide ............................................................1-1 Release 3.1 and Release 3.2 Information ................1-1 Chapter Summaries ..................................................1-2 Information Sources .................................................1-3 RealPrice System Installation Reference................1-4 For Windows Installations ..................................1-4 For AIX Installations ...................................
v CBS Identification ...................................................2-19 CBS Installation .......................................................2-20 Alternate CBS Mounting Solution....................2-22 Connecting Ethernet Data Cables.........................2-22 General Comments Regarding Ethernet Wiring...................................................................2-22 Connecting the Ethernet Hub to the Primary CBS........................................................................
vi RealPrice Support Utility.....................................3-3 RealPrice for AIX CBS Setup Utility ..................3-3 Replacing a CBS ........................................................3-4 Adding a CBS ............................................................3-5 Replacing Antennas..................................................3-6 Replacing a Receive Antenna..............................3-6 Replacing a Transmit Antenna ...........................3-7 Replacing a Power Supply..............
vii Language Code ........................................................A-2 Power Code...............................................................A-2 Kit Numbers .............................................................A-2 10/100 Unmanaged Switches.................................A-6 Cable Numbers.........................................................A-6 Part Numbers ...........................................................
viii Revision Record Issue Date Remarks A Apr. 2003 First issue B July 2003 Updated to include Firmware Bootloader for upgrading firmware C Nov 2003 Added Power Supply Installation Requirements Changed the process in Updating CBS’s Firmware Image – Firmware Bootloader section D July 2004 Updated Updating CBS’s Firmware Image – Firmware Bootloader section E Sept 2004 Updated for 3.
ix Radio Frequency Interference Statements Federal Communications Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
x Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques édicté par le ministrère des Communications du Canada. Voluntary Control Council For Interference (VCCI) International Radio Frequency Interference Statement Warning: This is a Class A product.
xi Declaration of Conformity Manufacturer's Name NCR Corporation Manufacturer's Address NCR Corporation Retail Solutions Division – Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 Type of Equipment Information Technology Equipment Model Number Class 7730-2xxx Electrical Ratings (Input) 100-120 V/200-240 V, 2.0 A/1.
Chapter 1: Introduction About This Guide This guide, for RealPrice System installers and technicians, describes how to install and service the following RealPrice System components: • Communication Base Station(s) (CBSs) • CBS Power Supply(s) • Transmit and receive antennas Release 3.1 and Release 3.2 Information This guide contains details about servicing RealPrice hardware in the following RealPrice System environments: • RealPrice for AIX Release 3.
1-2 Chapter 1: Introduction Chapter Summaries The following is a brief description of each chapter in this guide: • Chapter 1: Introduction - This chapter provides a brief description of each chapter in this guide and lists additional RealPrice System documents that are available. • Chapter 2: Installing the Hardware Infrastructure - This chapter describes how to prepare and install CBSs, power supplies, antennas and cabling.
Chapter 1: Introduction Information Sources For additional information about the RealPrice System, refer to the following documents: Title Document ID Description RealPrice Site Preparation Guide B005-0000-1501 This guide provides site preparation information for RealPrice RF infrastructure components. RealPrice Software Guide B005-0000-1479 This guide describes how to install, configure, and service the RealPrice System software in the Windows environments.
1-4 Chapter 1: Introduction Title Document ID Guide Description installations. The following document is for NCR internal use only and is available at http://merlin.corp.ncr.com/ RealPrice Certification Site Survey Policy 497-0421218 This policy describes how to certify and document a completed installation's site configuration for support purposes.
Chapter 1: Introduction Activity Task Reference Install RealPrice Software Load the RealPrice Base Application Software Guide Chapter 2 Configure RealPrice Software for CBS units Modify CBS Configuration file (dncbsconfig.
1-6 Chapter 1: Introduction Activity Task Reference area Perform Initial Load Initialize RealPrice Database and Electronic Shelf Labels Implementation Guide and Initial Load Process Guide Confirm Integration Software Run Data Reader Test in the RealPrice Support Utility (dnutils) after all software is installed Utilities Guide Chapter 2 For AIX Installations Activity Task Reference Site Planning Site Surveys Implementation Guide Install RF Infrastructure Run power, communication, and anten
Chapter 1: Introduction Activity Task Reference Software for CBS units Setup Utility (dncbssetup) Chapter 7 Configure CBS Units Set store-specific CBS parameters using CBS Setup Utility (dncbssetup) Installation and Service Guide Chapter 7 1-7 Timeslots Hopping Table Confirm CBS Functionality Verify CBS Diagnostic Log and Tally information using CBS Setup Utility (dncbssetup) Installation and Service Guide Chapter 7 Perform Power Supply Configuration Test Verify that no more that three (3) CB
Chapter 2: Installing the Hardware Infrastructure Chapter Overview This chapter describes how to install the RealPrice hardware infrastructure. This includes the following components: • CBSs Note: The RealPrice Release 3.4 Communication Base Station (CBS) is a 10/100Base-T Ethernet device and may be used in a 10 Base-T or 100Base-T Ethernet network. CBS power supplies • Data and power cables • Transmit and receive antennas For information about ordering these parts, refer to Appendix A.
2-2 Chapter 2: Installing the Hardware Infrastructure Policy for New Installations It is the CBS installer's responsibility to ensure that CBS firmware revision levels are correct at the time of installation. The correct firmware level is one of the following: 1. The latest firmware version available at www.ncr.com -> Support > Drivers and Patches -> Retail Support Files -> Retail RealPrice Support Files. 2. A customer-specified firmware version.
Chapter 2: Installing the Hardware Infrastructure • Power supply labels should indicate which CBSs they power, and the fact that they are part of the RealPrice ESL system. • The 48V cable labels should indicate which CBS they lead to. 2-3 • Neatness makes servicing the system much easier. • Do not mount the power supply AC main power strips on the floor or in a place where they might be accidentally switched off.
2-4 Chapter 2: Installing the Hardware Infrastructure General Layout Instructions • The cable length between any two devices (10/100Base-T compatible Ethernet hub to CBS or CBS to CBS) cannot exceed 100 m (328 ft.). • The maximum number of Ethernet levels beyond the primary CBS is three (3). • The maximum total cable length is as follows: Cable Maximum Cable Length Ethernet (primary CBS to last CBS in chain) 300 m (984 ft.) Power supply to last CBS in the chain 162 m (532 ft.
Chapter 2: Installing the Hardware Infrastructure • Minimum distance between the transmit antenna and any receive antenna connected to 1 Watt or 500 mW CBS's is 9.2 m (30 ft.). Minimum distance between the transmit antenna and any receive antenna on a 100 mW CBS is 6.2 m (20 ft.). There is no minimum distance between two transmit antennas.
2-6 Chapter 2: Installing the Hardware Infrastructure Tools and Supplies RealPrice infrastructure installers must have access to the tools typically found in an electrician's tool box. Additional tools and supplies an installation team may require are shown in the following table.
Chapter 2: Installing the Hardware Infrastructure 2-7 CBS Installation The following sections describe the preparation, cabling, and installation of the CBS and its related components. CBS Ethernet Cable Connections The RealPrice CBS uses a star topology and has an integrated Ethernet switch that can connect to three other CBSs. RealPrice supports up to three (3) levels below the primary CBS. This topology results in the 85 CBS maximum mentioned in the “General Layout Instructions” section.
2-8 Chapter 2: Installing the Hardware Infrastructure CBS Numbering CBS’s are identified in the CBS Manager section of the RealPrice CBS configuration file (DNCBSCONFIG.XML) with a unique number and a host name or IP address. Using the numbering scheme shown in the illustration helps identify the level in which the CBS is connected in the topology when running diagnostic tests and analyzing diagnostic logs.
Chapter 2: Installing the Hardware Infrastructure 2-9 CBS Power Supply Cable Connections The CBS Power Supply can support up to five (5) CBSs. The following illustration shows power supply cable connections for a 13 CBS configuration using 3 power supplies. This cabling scheme may be extended to support 85 CBSs.
2-10 Chapter 2: Installing the Hardware Infrastructure Sample Store Cabling The following illustration shows a store layout with 12 CBSs and 3 power supply cables originate in the back office and are bundled together, where possible, to accomplish this configuration.
Chapter 2: Installing the Hardware Infrastructure 2-11 CBS Timeslots Each CBS uses two (2) of the 24 available Timeslots to communicate with the ESLs in its coverage area. Timeslots are assigned in pairs (1, 13; 2, 14; 3, 15; and so forth) to each CBS. To provide the most efficient communication network, adjacent CBSs must have timeslots that differ. The optimal difference is 6, but in larger installations, this may be difficult to accomplish.
2-12 Chapter 2: Installing the Hardware Infrastructure CBS timeslot configuration can be done using the CBS Setup options in the RealPrice Support Utility (dnutils.exe) after the RealPrice Base Software is installed and the RealPrice CBS Configuration file is modified. Refer to “Chapter 2: The RealPrice Support Utility” in the RealPrice Utilities Guide (B005-0000-1487) for details on how to use this utility to view and set CBS timeslots for Windows installations.
Chapter 2: Installing the Hardware Infrastructure 2-13 Hopping frequencies are assigned during the manufacturing process, but can be modified using the RealPrice Support Utility. Refer to “Chapter 2: The RealPrice Support Utility” in the RealPrice Utilities Guide (B005-0000-1487) for details on how to use this utility to view and set the CBS Hopping Table after the RealPrice Base Software for Windows NT/2000/XP is installed.
2-14 Chapter 2: Installing the Hardware Infrastructure Cable ID (Part Number) Description Length m (ft.
Chapter 2: Installing the Hardware Infrastructure 2-15 Cable Use Manufacturer Manufacturer Description Part Number Power Belden 6100UE 2 conductor, 14 AWG (2 mm2) stranded, unshielded, plenum rated Power Belden 5100UE 2 conductor, 14 AWG (2 mm2) stranded, unshielded, non-plenum rated Data Belden 1585A 4 pair, CAT5, 24 AWG (0.2 mm2) solid, unshielded, plenum rated Data Belden 1583A 4 pair, CAT5, 24 AWG (0.
2-16 Chapter 2: Installing the Hardware Infrastructure Power Cable Connectors 21390 Each CBS is shipped with a 10-wire connector that plugs into the 10-wire power receptacle. The only tool required to install the power cable into the connector is a small screwdriver. Data Cable Connectors An RJ45 connector is required for each of the CBSs data connectors. The RJ45 connectors must be purchased from a third party. A crimp tool is required to install the data cable into the RJ45 connector.
Chapter 2: Installing the Hardware Infrastructure 2-17 CBS Connectors and Status Lights 3 1 Uplink +48V DC Power 4 2 87654321 Ground 21391 Data Connectors The CBS has four data connectors: Uplink – used to connect to the in-store hub or a higher level CBS hub as shown in the illustration in the "CBS Ethernet Cable Connections" section of this chapter.
2-18 Chapter 2: Installing the Hardware Infrastructure Power Receptacle The following table provides information about the CBS power receptacle. Pins Description Connection Belden Wire Color 1, 3, 5, 7, 9 +48 VDC White 2, 4, 6, 8, 10 Ground From CBS power supply to primary CBS, and CBS to CBS Black CBS Status Lights The Ethernet status lights (LEDs) are in the top corners of the data connectors.
Chapter 2: Installing the Hardware Infrastructure 2-19 CBS Identification NCR Corporation Made in U.S.A Class 7730 Model: 2011-9090 (Part of Class 7730 ESL System) Part Number: Date of Mfg: Serial #: MAC Address: 497-0423350 10/11/04 31-2345678 080001357942 48 VDC 0.4A ONLY USE NCR MODEL 7730 48V POWER SUPPLY Patents:5 640 683, 5 604 923 21954 The CBS product label identifies the model number, serial number, and unique MAC address of the CBS.
2-20 Chapter 2: Installing the Hardware Infrastructure CBS Installation Install the CBSs at the same time you install the power cables, data cables, and antennas. The most efficient way to install the RealPrice hardware is in one pass through the store. The following table and illustration show a CBS and the mounting hardware shipped with the CBS.
Chapter 2: Installing the Hardware Infrastructure 2-21 The CBS can be mounted in any position. The mounting bracket and universal beam clamps permit a wide variety of installations. Position the CBS for easy LED and connector access. The following illustrations show a CBS mounted to a roof truss. Step 2. Transmit it sm Tran A A B B Receive eive Rec C C D D Step 1. Mounting Bracket Tabs 21392 Warning: The CBS must be mounted securely and installed in accordance with local building codes.
2-22 Chapter 2: Installing the Hardware Infrastructure 3. Insert the CBS as shown in Step 1 and Step 2 of the illustration. Make sure CBS is latched by the mounting bracket tabs. Note: Press the mounting bracket tabs to remove a CBS from the mounting bracket. Alternate CBS Mounting Solution Receive Transmit A B C D 21397 Connecting Ethernet Data Cables From the primary CBS, a data cable connects every secondary CBS in the system as shown previously in “CBS Ethernet Cable Connections” section.
Chapter 2: Installing the Hardware Infrastructure 2-23 Connecting the Ethernet Hub to the Primary CBS Each store configuration has only one primary CBS. All other CBSs are secondary CBSs. The primary CBS is connected directly to the Ethernet Hub. Standard 4 pair, CAT5, 24 AWG solid, unshielded cables are required for all Ethernet communications. Locate the Ethernet hub. 1. Cut a length of data cable that is long enough to reach from the hub to the primary CBS.
2-24 Chapter 2: Installing the Hardware Infrastructure 3. Plug the data cable into the Uplink data connector on the primary CBS. Connecting Secondary CBSs Follow these steps to connect the secondary CBSs: 1. Cut a length of data cable that is long enough to reach from one CBS to the next CBS. 2. On each end of the data cable, install the wires into an RJ45 connector as shown in the previous illustration and then crimp the connector onto the cable. 3.
Chapter 2: Installing the Hardware Infrastructure 2-25 Cable length restrictions may prevent installing all power supplies in the same location. In this case, it may be necessary to install a separately switched AC main circuit so that the power supplies can still be controlled at the same time.
2-26 Chapter 2: Installing the Hardware Infrastructure 8 7 3 3 21953 4 White White Black 5 6 Black 2 White Black 1 Note: Colors shown are for recommended Belden cables. Your wire colors may be different. 21398 3. Plug the connector into the power supply. 4. On the CBS, unplug the power connector. 5. Install the power cable wires into the connector (white into pin 1, 3, 5, 7 or 9 [48 V] and black into pin 2, 4, 6, 8 or 10 [Ground]).
Chapter 2: Installing the Hardware Infrastructure 2-27 CBS Antennas Two types of antennas are available: • Transmit • Receive The transmit and receive antennas look similar, but have the following differences: • The transmit antenna has a small blue dot on the antenna case. • The transmit antenna has a 1.83 m (6 ft.) cable attached. The cable has a threaded reverse polarity TNC connector that attaches to the CBS. • The receive antenna has a 0.25 m (10 in.) cable attached.
2-28 Chapter 2: Installing the Hardware Infrastructure • On a suspended ceiling, mount the antennas to the ceiling tile. In an open ceiling, hang the antennas from the roof trusses. • When mounting the antenna, face the front of the antenna (the side opposite the cable connector) towards the ESLs, with as few obstructions between it and the ESLs as possible. Caution: The transmit antenna is required to comply with FCC RF exposure requirements for mobile transmitting devices.
Chapter 2: Installing the Hardware Infrastructure 2-29 Mounting an Antenna to a Suspended Ceiling Suspended Ceiling 20354 Note: Maintain a minimum distance of 9.2 m (30 ft.) between a 1 W or 500 mW CBS's transmit and receive antennas. Minimum distance for a 100 mW CBS's transmit and receive antennas is 6.1 m (20 ft.). To install an antenna on a suspended ceiling: 1. At the desired location, make two (2) 16 mm (5/8 in.) holes in the ceiling tile using the template provided with the antenna kit.
2-30 Chapter 2: Installing the Hardware Infrastructure 2. Screw the 63.5 mm (2.5 in.) antenna stud into the 1/4-20 UNC hole in the back of the antenna. 3. Route the antenna cable through one hole in the ceiling tile and the antenna stud through the other hole. 4. Place the 31.75 mm (1.25 in.) fender washer on the antenna stud and screw the 6.35 mm (0.25 in.) wing nut onto antenna stud until it firmly holds the antenna against the ceiling tile. 5.
Chapter 2: Installing the Hardware Infrastructure 2-31 Mounting an Antenna in a Freezer Freezer Gasket Freezer Bracket 20355 7730 RealPrice CBS freezer layout guidelines sometimes require mounting receive (RX) antennas inside of freezers. To prevent mechanical and moisture damage to the antenna or freezer, use the following installation guidelines: • Seal all cable entry holes with permagum sealing compound. Do not use expanding foam.
2-32 Chapter 2: Installing the Hardware Infrastructure • If the customer stacks merchandise on top of the freezers, protect exposed RX antenna cables with metal conduit. • Protect the RX antenna BNC cable connector from the freezer environment. Note: Maintain a minimum distance of 9.2 m (30 ft.) between each 1 W or 500 mW CBS's transmit and any receive antennas. Minimum distance for a 100 mW CBS's transmit and receive antennas is 6.1 m (20 ft.). To install an antenna in a freezer: 1.
Chapter 2: Installing the Hardware Infrastructure 8. 2-33 Connect the end of the Receive antenna cable to the CBS, then attach the Receive antenna pigtail to a Receive Antenna Cable. Connect the other end of the Receive antenna cable to the CBS. Note: Protect the RX antenna BNC cable connector from the freezer environment. • Water condensation inside and dripping water from outside an unprotected BNC connector will trigger electrolytic corrosion that will eventually destroy the connector.
2-34 Chapter 2: Installing the Hardware Infrastructure • To use permagum, roll a walnut-sized piece into a rope shape and push as much as possible into both ends of the cable entry hole. Permagum-type sealing compound looks like modeling clay and is commonly available from HVAC and electrical supply houses. One example is Virginia KMP brand sealing gum, catalog number PP-22V, from www.virginiakmp.com. • If replacing an antenna or cable, re-seal the cable entry hole.
Chapter 2: Installing the Hardware Infrastructure 2-35 Materials Required: • 12in (30.5cm) length of CoaxSeal™ #105 hand-moldable plastic material (http://www.coax-seal.com). This material is available from Radio Shack and commercial electrical supply houses. • 12in (30.5cm) length of black electrical tape, 3M Super 88 Scotch® Brand Vinyl Electrical Tape or equivalent Procedure: 1. Connect the RX antenna to the RX cable inside the freezer. 2. Wrap the in-line connectors with electrical tape.
2-36 Chapter 2: Installing the Hardware Infrastructure Hanging an Antenna from a Roof Truss Note: Maintain a minimum distance of 9.2 m (30 ft.) between a 1 W or 500 mW CBS's transmit and receive antennas. Minimum distance for a 100 mW CBS's transmit and receive antennas is 6.1 m (20 ft.). To hang an antenna from a roof truss (or other object) refer to the illustration on the following page and these instructions: 1. Screw the 0.61 m (2 ft.) threaded rod into the 1/4-20 UNC hole in the back of the antenna.
Chapter 2: Installing the Hardware Infrastructure 2-37 M6 X 1 1/4-2 C 0 UN Open Ceiling 20351
2-38 Chapter 2: Installing the Hardware Infrastructure CBS Hardware Configuration After all RF infrastructure components have been installed, and the Ethernet cabling and power supply cabling has been circuit tested for continuity, the system can be powered-up to establish the connection between an Ethernet network and the RealPrice CBS units. IP allocation can be configured using Static IP Addressing or using a DHCP Server. Static IP addressing may be required for the following situations.
Chapter 2: Installing the Hardware Infrastructure 2-39 Note: If your network is using a Dynamic IP Addressing, use the ARP utility to display a list of the dynamically assigned IP Addresses. Refer to “Chapter 4: Common Diagnostic Utilities” in the RealPrice Utilities Guide (B005-0000-1487) for details on ARP. Cross reference the CBS MAC address to the CBS number assigned in the store layout to confirm all CBSs respond to the ping test.
2-40 Chapter 2: Installing the Hardware Infrastructure • View and, if necessary, set CBS Timeslots and the Frequency Hopping Table. For RealPrice for AIX systems, refer to “Chapter 5: Testing and Troubleshooting” in the RealPrice Installation and Service Guide (B0050000-1247). • Use the dnutils utility to view the CBS network addresses. • Use the dnutils utility to view and, if necessary, set CBS Timeslots and the Frequency Hopping Table.
Chapter 3: Maintenance Replacing RealPrice Hardware Except for the ESL battery replacement described in this chapter, the RealPrice System hardware does not require any preventive maintenance. If there is a problem, trained NCR Customer Service personnel or other trained personnel can use the diagnostics and troubleshooting information in the RealPrice Utilities Guide (B005-00001487) to analyze and isolate the problem. RealPrice hardware is not field-repairable.
3-2 Chapter 3: Maintenance Windows 2000/NT/XP and AIX Environment Procedures The component replacement sections in this chapter provide steps that can be followed for RealPrice installations in Windows 2000, Windows NT, Windows XP, and AIX UNIX environments. However, the procedures to stop and start the RealPrice System software are different for Windows and AIX installations. Also, the CBS Support Utility (dnutils.
Chapter 3: Maintenance 3-3 RealPrice Support Utility Note: Refer to the Chapter 2: The RealPrice Support Utility in the RealPrice Utilities Guide (B005-0000-1487) for details on using this utility. • In a Windows NT/2000/XP environment, start the RealPrice Support Utility by entering the following command at a DOS system prompt. dnutils • Select the following options to Enable Normal Mode communications: 11. CBS Setup > 51. Set Communications Mode > 1.
3-4 Chapter 3: Maintenance • dncbssetup Enable Normal Mode communications by selecting option 51. Set Communication Mode in the Operations section on the main menu. • View/Set Timeslots by selecting option 13. Timeslot IDs in the Setup section on the main menu. • View/Set Frequency Hopping Table entries by selecting option 16. Hopping Tables in the Setup section on the main menu. • View Diagnostics by selecting option 43. View Diagnostics in the Diagnostics & Tallies section on the main menu.
Chapter 3: Maintenance 3-5 • If using DHCP – change reservation so new MAC address is reflected 8. Start the RealPrice System software. 9. Use the RealPrice Support Utility or CBS Setup utility to set the CBS Timeslots and verify the Frequency Hopping Table does not conflict with the existing CBSs. 10. Check the Diagnostics information for the new CBS using the RealPrice Support Utility or CBS Setup utility.
3-6 Chapter 3: Maintenance 4. Install CBS Transmit and Receive Antenna(s), and antenna cables as required for the new CBS. 5. Install the new CBS and connect the cables. 6. Power up all CBSs in the system. 7. Use the RealPrice Support Utility or CBS Setup utility to make the necessary changes to the dncbsconfig.xml file to identify the new CBS IP Address or Host Name. 8. Start the RealPrice System software. 9. Use the RealPrice Support Utility or CBS Setup utility and enable Normal Mode communications.
Chapter 3: Maintenance 3-7 5. Confirm that errors related to the replaced antenna are no longer being logged. Replacing a Transmit Antenna Use this procedure to replace a suspected malfunctioning transmit antenna. You MUST remove power from the CBSs during this procedure. Removing a transmit antenna from a powered CBS can damage the CBS transmitter circuitry. 1. Stop the RealPrice System. 2. Power off all the CBSs in the system by powering off the power supplies. 3.
3-8 Chapter 3: Maintenance 3. Disconnect and remove the malfunctioning power supply. 4. Install a new power supply. 5. Power up all power supplies in the system. 6. Start the RealPrice System software. 7. Check the RealPrice Support Utility or CBS Setup utility Diagnostics information to confirm that all CBS's are running. 8. Confirm that errors related to the replaced power supply are no longer being logged.
Chapter 3: Maintenance 3-9 Battery Replacement Caution: Danger of explosion if battery is incorrectly replaced. Replace only with same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. When an ESL's battery becomes weak, the battery symbol in the display lights indicating that its lithium battery must be replaced. After removing the ESL from the shelf, follow these steps to replace the batteries: 1.
3-10 Chapter 3: Maintenance 2. Attach the Battery Replacement tool to the ESL as shown in the following illustration. A B 19247 3. With thumb and index finger, compress the spring to open the clamp. Set the terminals into the first and third holes. 4. Hold pressure down on the terminals into the holes and release the clamp until it firmly holds the ESL. 5. Remove the battery cover. Caution: In the following steps, do not permit the battery to contact the terminals of the Battery Replacement tool. 6.
Chapter 3: Maintenance 3-11 Updating CBS's Firmware Image (ftpdl) Periodically updates may be required to add enhancements or correct problems in the CBS firmware. Upgrade all CBS firmware to the latest version available. The latest firmware release can be found at www.ncr.comÆSupport ÆDrivers and PatchesÆRetail Support FilesÆRealPrice Support Files. Note: Check to make sure that the customer does not have a special firmware version requirement.
3-12 Chapter 3: Maintenance Windows NT/2000/XP Installations Use the following procedure to update CBS firmware in a Windows NT, Windows 2000 or Windows XP installation. 1. Refer to the site's Installation data or use the CBS Configuration utility to obtain the IP Addresses of all the installed CBS's. 2. Insert the update diskette in Drive A. 3. Run the ftpdl.exe program. The following screen displays. 4. In the lower section of the left-hand window (Local) highlight the update file.
Chapter 3: Maintenance 3-13 9. Click the OK button and proceed to the next step. 10. Repeat Steps 4 - 6 for each CBS in the network. 11. Re-start the RealPrice software. Select StartÆProgramsÆRealPriceÆStart RealPrice Applications. 12. Use the RealPrice Support utility to verify all CBSs have new firmware. AIX UNIX Installations Use the following procedure to update CBS firmware in an AIX UNIX installation. 1.
3-14 Chapter 3: Maintenance xxx.xx.xx.xxx is the IP address of the CBS that needs the firmware update A series of number signs (#) display to indicate update activity. The update typically takes 1 to 1 ½ minutes to finish. The following message displays to indicate a successful update. CBS flashed successfully Error Messages The following messages may display to indicate an error condition. Flash failed, unable to connect to xxx.xx.xx.xxx where xxx.xx.xx.
Chapter 3: Maintenance 3-15 Updating CBS's Firmware Image – Firmware Bootloader Firmware Compatibility Firmware 3.4.0 is compatible with all currently existing hardware versions of CBS. However, some CBS hardware/firmware combinations are not supported due to compatibility issues. Following is a summary of these restrictions: 7730 CBS Hardware Release CBS Identification Compatible Firmware 3.0 Serial number less than 31-36497717 All versions “original” 3.
3-16 Chapter 3: Maintenance Unlike the firmware 3.2.0, 3.4.0 CBS cannot be downgraded as low as the CBS hardware can allow in the previous chart. For example, the original hardware release 3.2 CBS can be downgraded from firmware 3.4.0 to 3.2.0. However, ftpdl.exe reports an error and the CBS remains unaffected if a revised hardware release 3.2 CBS is downgraded from firmware 3.4.0 to 3.2.0.
Chapter 3: Maintenance 3-17 The Firmware Bootloader provides a simple method for updating 7730 CBS firmware. The following steps outline the method for firmware update: • A CBS evaluates its firmware at boot time and determines if a firmware update is necessary. This determination is made by sending a TFTP request for the RealPrice boot file and comparing the internal firmware version of the CBS with the target firmware version information contained in the boot file.
3-18 Chapter 3: Maintenance Boot File Boot files are small, editable XML-formatted files of 1K bytes or less and contain the following information: • Update instructions indexed by CBS’ current firmware revision • Application image filenames • Application image revision information Boot files may contain wildcard information to select a group of target CBS units with similar characteristics. Boot files may stipulate a firmware upgrade to a newer revision or a downgrade to an older revision.
Chapter 3: Maintenance 3-19 The ImageFilename indicates that the firmware image is 3.3.4 and ImageVersion reflects the same version. TargetVersion is the firmware version that is targeted to be upgraded. Wild card characters can be used. 3. Place the boot file and firmware image in the dnet\firmware directory. 4. From a command prompt, type dnloadcbsfirmware. The following screen displays if successful.
3-20 Chapter 3: Maintenance 5. If the firmware upgrade was unsuccessful, the following screen displays. The table below shows the possible errors while upgrading the CBS.
Chapter 3: Maintenance 3-21 do not match 11 the new image file sumcheck is bad 12 the new image is incompatible with the hardware 13 an error occurred while writing to flash memory Note: dnloadcbsfirmware attempts to upgrade the CBSs three times. If CBSs report failure to upgrade after all attempts, power cycle the target CBS units. The user may manually power cycle the CBSs or initiate a soft reboot.
3-22 Chapter 3: Maintenance If the result of dnCBSFirmware shows different versions among the CBSs or no change to the firmware version, run dnCBSDiags to determine the error. dnCBSDiags From a command line prompt, type dnCBSDiags to view the diagnostics for each CBS. Review the Bootloader Status entry which reports the status of the Bootloader update process. 0 (success) indicates that the process has been successful. 7. Troubleshoot problems with the firmware update.
Chapter 3: Maintenance 3-23 DHCP Server Configuration DHCP is optional and depends on how the RealPrice system is configured in a store environment. If the TFTP server is running on a different server than the RealPrice server or if a different TFTP server is used, DHCP needs to be configured. To configure the Windows NT 4 Server DHCP server to work with the NCR TFTP server, vendor specific information needs to be configured. 1. Open the DHCP Manager. 2. Select DHCP OptionsÆScope.
3-24 Chapter 3: Maintenance 3. Select 043 Vendor Specific Info and select Add to make it an active option. 4. Select Edit Array button. 5.
Chapter 3: Maintenance 3-25 60 Second Octet for IP address of TFTP server 39 Third Octet for IP address of TFTP server 205 Fourth Octet for IP address of TFTP server 0 Required 6. Select OK to save the values. Updating Firmware Before RealPrice Base Software Installed Under normal circumstances a user utilizes server components and diagnostic features released with RealPrice Base software package; however, a firmware update may be accomplished before the base software is installed.
3-26 Chapter 3: Maintenance To use DHCP as a means of initiating a firmware update, the CBS requires that a DHCP server specify a TFTP server name using option 43. The DHCP server must allow for specifying option 43 as an ASCII string representing the TFTP server’s IP address in standard dotted decimal notation. See DHCP Server Configuration above.
Chapter 3: Maintenance 3-27 Command Line Parameters The NCR TFTP Server does not normally provide an interactive user interface when running as a service. It is stopped and started like other NT services, controlled through the Services dialog box in the Control Panel. It may also be started from the command line.
3-28 Chapter 3: Maintenance • install – installs the service • remove – removes the service • status – displays version information and service status • start – starts the service • stop – stops the service • parameters – displays/changes parameters If NCR Fit Client is installed, RealPrice overwrites the NCR TFTP server and increases the maximum number of sessions for TFTP server from default 20 to 40.
Chapter 3: Maintenance 3-29 No changes need be made to Default Directory unless running TFTP server on a different server than RealPrice server. • application – run executable as an application on Windows NT 4.
Appendix A: Parts Order Information CBS Model Number The CBS's twelve-digit model number is located on its name plate. The model number contains important information used to ensure that a replacement CBS matches the site's requirements. The twelve-digit model number is defined in the following illustration. 7730 10 11 90 90 Class Number Language Code Power Code Major Model Code Sub Model Code 18671 Major Model Code Major Model Code Description 10 CBS III 20 CBS III release 3.
A-2 Appendix A: Parts Order Information use in new sites, replaced by 1015) 14 CBS III, 100 mW, France 15 CBS III, 100 mW, Denmark, Italy, Netherlands, Norway 16 CBS III, 1W, Australia Language Code The following is the language code. Language Code Description 90 No language characteristics Power Code The following is the power code. Power Code Description 90 The CBS does not have an internal power supply. It receives power from the CBS power supply.
Appendix A: Parts Order Information A-3 cable ESL 7730-K057-V001 Freezer Mounting Bracket 7730-K100-V006 Kit-ESL, Single Facing 2x5 7730-K110-V006 Kit-ESL, Single Facing, 3+2, Black 7730-K200-V006 Kit-ESL, Small 2x5 7730-K210-V006 Kit-ESL, Small 2x5, w/icon 7730-K230-V006 Kit-ESL, Small 2x5, UK 7730-K270-V006 Kit-ESL, Small, 4+5 7730-K300-V006 Kit-ESL, Standard, 4+8 7730-K301-V006 Kit-ESL, Standard, 4+8, Freezer 7730-K310-V006 Kit-ESL, Standard, 1x8 7730-K311-V006 Kit-ESL, Standard,
A-4 Appendix A: Parts Order Information Clips Power Supply 7730-K370-V006 Kit-ESL, Standard, 4+5 7730-K371-V006 Kit-ESL, Standard, 4+5, Freezer 7730-K400-V006 Kit-ESL, Small Signage, 1x6 7730-K410-V006 Kit-ESL, Small Signage, 1x6, Rail Mount 7730-K490-V001 Kit-Slider, Small Signage, Transparent 7730-K491-V001 Kit-Slider, Small Signage, Transparent, Without Divider 7730-K500-V006 Kit-ESL, Large Signage, 2x6 7730-K510-V006 Kit-ESL, Large Signage, 2x6, Rail Mount 7730-K590-V001 Kit-Slider,
Appendix A: Parts Order Information RBA Modules A-5 7730-K070-V001 Kit of five (5) US (-1.
A-6 Appendix A: Parts Order Information 10/100 Unmanaged Switches The following auto-sensing unmanaged switches may be used as Ethernet 100Base-T compatible hubs in RealPrice Systems. Supplier Part Number NCR Class Number NCR Part Number Description AT-FS708-10 7533-0003-0000 877-0152823 8-port 10/100 with internal power supply and U.S. power cord AT-FS708E-10 7533-0001-0000 877-2270037 8-port 10/100 with external power supply and U.S.
Appendix A: Parts Order Information A-7 Part Numbers The following list identifies RealPrice component part numbers used when ordering replacement parts. Part Name Part Number CBS III, 1W, U.S.
G Glossary A Antenna A device used to transmit and receive RF communication between a CBS and ESLs. One transmit and up to four receive antennas may be attached to each CBS. Antennas are usually installed on the ceiling. ARP (Address Resolution Protocol) A network communication protocol used to provide a cross reference between MAC addresses and IP addresses. Attachments Mounting devices used to attach ESLs to shelf rails.
A-2 Glossary CBS Power Supply This external AC/DC converter supplies DC power to a maximum of three CBSs. An additional CBS Power Supply is required for each additional group of three CBSs. Country Code Keys CBS parameters that identify the power level, number of frequency bands, and the operating frequencies specific to each CBS model. Coverage Area An area within a store where there is reliable RF communication between CBSs and ESLs.
Glossary M N R A-3 MAC (Medium Access Control) A communications protocol. The MAC protocol is used to provide the data link layer of an Ethernet LAN system. Normal Mode A CBS operating mode where each CBS communicates with its assigned ESLs using 2 of the 24 available timeslots, such as 1-13, 214, 3-15, and so forth.
A-4 Glossary T Time Slot A unit of time assigned to each ESL during which a CBS transmits either a downlink message to an ESL, or receives acknowledgements (ACKs) back from an ESL. Each CBS is assigned 2 time slots. U Uplink An uplink is an acknowledgment message (ACK) sent from an ESL to a CBS in response to a downlink burst.
Index —1— 10/100 Unmanaged Switches, A-6 —A— Alternate CBS Mounting Solution, 2-22 Antennas Installing, 2-27, 2-28 Overview, 2-27 Replacing, 3-6 —B— Battery replacement, 3-9 —C— Cable Numbers, A-6 Cables Cable usage table, 2-13, 2-14 Recommended cables, 2-14 CBS Adding, 3-5 Cable usage table, 2-13, 2-14 Connecting Ethernet data cables, 2-22 Data connectors, 2-17 Installing, 2-7, 2-20 Kit numbers, A-2 LEDs, 2-18 Model number and codes, A-1 Parts order information, A-1 Power connectors, 2-18 Power supply
Antennas, 2-27 CBS, 2-7 CBS power supply, 2-25 CBS power supply to primary CBS, 224 Hardware, 2-1 Recommendations, 2-2 —K— Kit numbers, A-2 —M— Maintenance, 3-1 Mounting an Antenna in a Freezer, 2-31 Mounting an Antenna to a Suspended Ceiling, 2-29 —P— Part Numbers, A-7 —R— RealPrice for AIX CBS Setup Utility, 3-3 RealPrice Support Utility, 3-3 Reference materials, 1-3 Release 3.0 and Release 3.
B005-0000-1491 Sept 2004
