User Manual Chapter 7

7-20 Chapter 7: Testing and Troubleshooting
General Performance Troubleshooting
Problem Causes Possible Remedies
ESLs outside coverage
area.
Move ESLs back into coverage
area.
Promotional
messages frequently
fail. Price updates
seem to work okay.
Poor coverage. Refer to tables in the following
section, Coverage Problems.
ESLs outside coverage
area.
Move ESLs back into coverage
area.
Initload is extremely
slow.
Poor coverage. Refer to tables in the following
section, Coverage Problems.
ESLs outside coverage
area.
Move ESLs back into coverage
area.
Promotional
updates are very
slow.
Poor coverage. Refer to tables in the following
section, Coverage Problems.
Note: If troubleshooting fails to diagnose the problem, power cycle the
CBSs and ISP.
CBS Troubleshooting
Step 1. Do any CBSs communicate?
Problem Causes Possible Remedies
Primary CBS is defective. Replace primary CBS.
Defective Power or
communications cabling
to primary CBS or
between primary and
secondary CBSs.
Check cabling.
CBS power is off. Power up CBS system.
Cannot communicate
with primary CBS.
RX/TX lights on
Ethernet Hub or
primary CBS are not
blinking.
CBS communications are
closed or software is not
running.
Initiate CBS communications on
start software.