User's Manual

SPECIFICATION REV
497-0426473 B
16 OF 22
7. Quality Assurance Provisions
A supplier who undertakes supplying assemblies to this specification shall be responsible for maintaining
the quality of the assemblies equal to or better than the quality of the originally supplied samples. At the
option of NCR, samples may be pulled from any lot and tested to determine compliance with this
specification. In the event compliance is not satisfactory, units and/or lots may be returned to the supplier
for replacement. The supplier shall pay shipping charges both ways on rejected materials.
7.1 Product Quality
When a purchase order (PO) is accepted to supply material against this specification, the supplier
assumes a responsibility for the shipment of defect-free products produced under a prevention oriented
quality system. NCR expects to receive products at the AQL specified in paragraph 9.5.
To help prevent defective product from reaching the customer, NCR is to be made immediately aware of
any knowledge the supplier has on past and current problems with the product. In the event that
problems with the product do occur, NCR uses a Closed Loop Corrective Action (CLCA) process to
isolate and correct the problems. In general, this process involves a communication to the supplier to
indicate and detail the problem, who will in turn, provide both a short and long term solution to correct the
problem in a timely fashion. Rejections may occur and shipments may be held pending the receipt and
approval of a complete failure analysis and a corrective action report from the vendor to the NCR
Corporation
7.2 Quality Documentation
A detailed description of the manufacturer’s quality program shall be made available to NCR Supplier
Chain Management (SCM). The program content will be confirmed during a facility and process audit at
the manufacturing site if required by SCM.
7.3 Warranty Period
Refer to the business agreement document between NCR and Manufacturing Supplier.