NCR RealPOS 7458 Release 1.
The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS, NCR RealPrice, NCR RealScan, NCR EasyPoint and NCR FastLane are either registered trademarks or trademarks of NCR Corporation in the United States and/or other countries. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
i Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Warnings Servicing Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician.
ii Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. The battery is battery is recyclable. At the end of its useful life, under various state and local laws it may be illegal to dispose of this battery into the municipal waste. Contact officials for recycling options or proper disposal. Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
iii Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances.
iv References • NCR RealPOS 7458 Hardware User’s Guide (B005-0000-1440) • NCR RealPOS 7458 Site Preparation (B005-0000-1441) • NCR RealPOS 7458 Parts Identification Manual (B005-0000-1443) • NCR 5932 USB Keyboard User’s Guide (B005-0000-1395) • NCR 5932 Wedge Keyboard User’s Guide (BD20-1369-A) • NCR 5942 12.1-Inch LCD Monitor User’s Guide (B005-0000-1394) • NCR 5953 12.1-Inch DynaKey User’s Guide (B005-0000-1161) • NCR 5952 Wedge DynaKey User’s Guide (BD20-1370-A) • NCR 5964 12.
v Table of Contents Chapter 1: Product Overview Introduction ........................................................................................... 1-1 Cabinet ............................................................................................. 1-2 Label Locations...................................................................................... 1-4 Chapter 2: POST Diagnostics Power-On Self-Test (POST) Errors .....................................................
vi Replacing the Front Panel Control Board............................. 3-16 Replacing the CD-ROM Drive................................................ 3-17 Removing the Hard Disk............................................................. 3-19 Removing the Hard Disk Assembly...................................... 3-20 Replacing the Hard Disk Assembly ...................................... 3-20 Removing the Compact Flash.....................................................
vii Latch Assembly Wiring and Adjustments................................ 3-47 Power Supply ...................................................................................... 3-48 AC Input ........................................................................................ 3-48 DC Outputs ................................................................................... 3-48 Maximum Rated Output Power................................................. 3-49 UPS .......................................
viii CPU Fan (CN10)....................................................................... 3-61 LCD Interface (CN4)................................................................ 3-62 Parallel (CN3) ........................................................................... 3-63 IDE-1/IDE-2 (CN17, CN14) ........................................................ 3-64 Flexible Diskette (CN18).............................................................. 3-65 PCI Riser Card (PCI1) .............................
ix Revision Record Issue Date Remarks A Feb 2003 First issue
x Radio Frequency Interference Statements Federal Communications Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
xi Voluntary Control Council for Interference (VCCI) International Radio Frequency Interference Statement Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
xii Declaration of Conformity Manufacturer's Name NCR Corporation Manufacturer's Address NCR Corporation Retail Solutions Division – Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 Type of Equipment Information Technology Equipment Model Number Class 7458 Electrical Ratings (Input) 100-120 V/200-240 V, 2.0 A/1.
Chapter 1: Product Overview Introduction The NCR RealPOS 80 (also referred to as NCR 7458) is a powerful, retail-hardened point-of-sale terminal targeted for general merchandise, food and convenience store environments. It provides exceptional scalability utilizing Intel Celeron and Pentium III processors to address a range of price/performance levels and operating system environments.
1-2 Chapter 1: Product Overview The 7458 is designed with serviceability in mind to reduce costly downtime. It incorporates the latest in serviceability features including tool free serviceability. Specifically, the 7458 incorporates: • Removable hard drive – The terminal utilizes a front-side removable hard drive that slides easily out of the cabinetry without the use of any tools, which simplifies replacement.
Chapter 1: Product Overview 1-3 The following table highlights the standard features and options available with the RealPOS 80 base Models: Major Model CPU 7458-1110 Intel 850MHz Celeron, 128MB Memory, Flex Disk, 4 RS-232, 4 Powered USB, Audio/Mic. and US Power Cord. (G11) 7458-1111 Intel 850MHz Celeron, 128MB Memory, Flex Disk, 4 RS-232, 4 Powered USB, Audio/Mic. and US Power Cord. (CG1) 7458-1200 Intel 850MHz Celeron, 128MB Memory, Flex Disk, Hard Disk, 4 RS-232, 4 Powered USB, Audio/Mic.
1-4 Chapter 1: Product Overview Label Locations The serial number and model number are included on a label, which is located on the bottom of the Electronics Box Tray, which can be seen through a rectangular hole in the bottom of the cabinet. If the terminal was shipped with an Operating System pre-installed then there is also a Certificate of Authenticity label. Note: The serial number is repeated on the inside of the Front Security Door.
Chapter 2: POST Diagnostics Power-On Self-Test (POST) Errors Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. If a system boot is incomplete (for example, the system is turned off while it is going through the POST), then the next time the system is powered on you may get a message stating that the previous boot was incomplete. The BIOS will revert to safe values for the chip set, caches, I/O components, etc.
2-2 Chapter 2: POST Diagnostics Recoverable POST Errors Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. If the Beep Error Codes option is set to ON in BIOS Setup, a series of 2 beeps is issued followed four (4) groups of 1 to 4 tones. These tones correspond to a specific Recoverable POST Error. The table below indicates this correlation.
Chapter 2: POST Diagnostics Beeps Error Message Corrective Action Video Errors 1-3-1-1 0220: Monitor type does not match CMOS - Run SETUP Should not happen, unless CMOS is corrupted. Default Parameters in Setup. Memory Errors 1-4-1-1 0230: System RAM Failed at offset: Replace Memory module 1-4-1-2 0231: Shadow Ram Failed at offset: Replace Memory module 1-4-1-3 0232: Extended RAM Failed at address line: Replace Memory module 1-4-1-4 Memory type mixing detected.
2-4 Chapter 2: POST Diagnostics Beeps Error Message Corrective Action 2-4-1-2 0271: Check date and time settings Set Time and Date Configuration Errors 3-1-1-1 0280: Previous boot incomplete - Default configuration used 3-1-1-2 0281: Memory Size found by POST differed from EISA CMOS Possible Hardware problem with Motherboard or memory Diskette Errors 3-4-1-1 02B0: Diskette drive A error Replace drive or correct setup to reflect no drive 3-4-1-2 02B1: Diskette drive B error Replace drive or
Chapter 2: POST Diagnostics Beeps Error Message Corrective Action 4-4-3-1 02F8: CPU over temperature error Check/replace Fan, Check air vents, etc 4-4-3-2 02FA: Cannot read CPU temperature Check/replace Fan, Check air vents, etc.
2-6 Chapter 2: POST Diagnostics Terminal POST Errors There are several POST routines that issue a POST Terminal Error and shut down the system if they fail. Before shutting down the system, the terminal-error handler issues a beep code signifying the test point error, then writes the error to port 80h and attempts to initialize the video. The handler writes the error in the upper left corner of the screen (using both mono and color adapters).
Chapter 3: Hardware Service Introduction This chapter discusses procedures for disassembling the 7458 hardware for servicing. Topics include: • Safety requirements • Back Panel Cable connectors • Disassembly procedures • Board strapping information Safety Requirements Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician.
3-2 Chapter 3: Hardware Service IT Power System This product is suitable for connection to an IT power system with a phase-to-phase voltage not exceeding 240 V. Peripheral Usage This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation.
Chapter 3: Hardware Service 3-3 Back Panel Cable Connectors The following illustrations identify the Back Panel connectors. The optional USB Daughter Card has three 12V USB+ connectors, one 24V USB+ connector, and Audio connectors.
3-4 Chapter 3: Hardware Service Electronics Box Disassembly Procedures This section explains how to disassemble the 7458 for service purposes. Warning: Disconnect the AC power cord before disassembling the Terminal. Removing the Electronics Tray 1. Disconnect all cables from the back of the Electronics Box. 2. Turn the Security Door Key to the unlocked position.
Chapter 3: Hardware Service 3-5 3. Open the Security Door. 4. Pull the Release Latch forward to release the Electronics Tray. Release Latch 20346 5. Slide the Electronics Tray out of the cabinet. About half way out there is a Tray Stop on the side of the tray. Press in on the stop to remove the Electronics Tray from the cabinet. Tray Stop 20348 Replacing the Electronics Tray Slide the Electronics Tray into the cabinet until it latches.
3-6 Chapter 3: Hardware Service Removing the Motherboard 1. Release the Motherboard Tray Slide Latch and slide the tray toward the front of the terminal.
Chapter 3: Hardware Service 3-7 2. Remove the USB Daughter Card. a. Disconnect the USB Power Cable (P6) and the CD-ROM Audio Cable (CN11, if present) from the USB Daughter Card. b. Disconnect the USB Control Cable from the Motherboard. USB Power Cable (P6) CD-ROM Audio Cable (CN11) USB Daughter Card USB Control Cable 20319 Note: When replacing the Daughter Card be sure to clamp the USB Power Cable to the Power Supply as shown above.
3-8 Chapter 3: Hardware Service c. Remove the USB Daughter Card by lifting up on it and then pivoting it out as shown below. USB Daughter Card USB Control Cable Cable Clamp 20349 Replacing the USB Daughter Card Note: The USB Daughter Card service assembly includes the bracket. a. Insert the two extensions on the bracket into the slots in the Motherboard Chassis, pivot the assembly level, and push it down to lock it in place. b. Connect the USB Control Cable to the Motherboard.
Chapter 3: Hardware Service 3-9 3. Use the illustration below for reference (Sheet Metal Tray not shown). Disconnect the following cables from the Motherboard.
3-10 Chapter 3: Hardware Service Replacing the Motherboard Note: The Motherboard service assembly includes the sheet metal tray and the PCI Tree Card. 1. Verify the board’s jumper settings. (See the Processor Board section) 2. Remove the CPU, Lithium Battery, and memory modules from the old Motherboard assembly and install them on the new board. See the Processor Board section later in this chapter for instructions how to replace these items. 3. Follow the Removing the Motherboard instructions in reverse.
Chapter 3: Hardware Service 3-11 Removing a PCI Adapter Card Adapter cards are connected to the PCI Riser Card inside the Electronics Box. 1. Remove the Electronics Tray. 2. Release the Motherboard Tray Slide Latch and slide the Motherboard Tray slightly toward the front of the terminal. 3. Disconnect any cables to the PCI Adapter Card. 4. Remove the PCI Card Latch. This is accomplished by lifting up on the latch as shown below. PCI Card Latch AT Blank Brackets 20429 5.
3-12 Chapter 3: Hardware Service Removing the Power Supply 1. Disconnect all power cables. • Hard Disk Power • Hard Disk #2 Power • Flexible Diskette Power • CD-ROM Power • UPS Battery Power Note: This is simplified by first removing the hard drive assembly, if present. (See Removing the Second Hard Drive section.). • USB Power • Motherboard Power Note: The USB Daughter Card must be moved out of the way in order to access the Motherboard Power Cable. 2.
Chapter 3: Hardware Service 3-13 Replacing the Power Supply The Power Supply has two hooks on the bottom that are used to hold it in place. 1. Position the Power Supply in the terminal chassis so that the hooks align with the slots in the chassis. 2. Slide the Power Supply toward the back of the terminal. The top of the Power Supply slides under a turned over rail on the back of the terminal. 3. Lock the Power Supply Latch. 4. Route the Power Cables through the Cable Clamp.
3-14 Chapter 3: Hardware Service Replacing the Flexible Disk Drive 1. Place the Flex Drive in the Flex Bracket, aligning the screw holes in the Flex Drive with the two pins on the bracket. Flex Drive Flex Drive Bracket CD-ROM Drive Flex Drive Slide Latch 20340 2. Slide the Flex Slide Latch against the Flex Drive until it latches. The bracket has two pins that align with the screw holes in Flex Drive. 3. Connect the cables. Removing the CD-ROM Drive 1.
Chapter 3: Hardware Service 3-15 2. Press in on the latches on the sides of the disk drive assembly. At the same time slide the drive assembly toward the back of the terminal using your thumbs. Note: Press on the top set of latches. The bottom latches are for the Hard Drive Drawer. Latches 20335 3. Lift the drive assembly out of the terminal and disconnect the cables from the drive(s).
3-16 Chapter 3: Hardware Service 4. Turn the assembly upside down and remove the CD-ROM Drive from the bracket. − Disconnect the standoff by pulling up on the CD-ROM Drive − Remove the drive from the slots in the bracket CD-ROM Drive Standoff Slots Standoff Flex Drive Front Panel Control Panel 20336 Replacing the Front Panel Control Board The Front Panel Control Board is mounted on standoffs on the Flexible Disk Drive/CD-ROM Bracket for easy removal/replacement.
Chapter 3: Hardware Service 3-17 Replacing the CD-ROM Drive 1. Insert the two extensions of the CD-ROM Drive Bracket into the slots in the bracket. CD-ROM Drive Bracket Standoff Slots 20336a 2. Snap the standoff into the hole in the bracket.
3-18 Chapter 3: Hardware Service 3. Install the Flexible Disk Drive/CD-ROM Assembly in the terminal. There are two hooks on the bottom of the assembly that should align with hooks on the Hard Disk Bracket. Slide the Flexible Disk Drive/CD-ROM Assembly toward the front of the terminal until it latches into position. Ribbon Cable Connector Fan Cable Connector Flex Disk Power Flex Disk Hard Disk IDE CD-ROM Power (From Power Y-Cable) Latch 20337 4.
Chapter 3: Hardware Service 3-19 Slave Drive (Gray) Motherboard (Blue) Master Drive (Black) 20546 Removing the Hard Disk Note: The Hard Disk can be removed without having to open the cabinet. 1. Unlock and open the Security Door. Hard Disk Security Lock Hard Disk Latch Security Door 20345 2. Unlock the Hard Disk Security Lock. 3. Lift up on the Hard Disk Latch and remove the drive.
3-20 Chapter 3: Hardware Service Removing the Hard Disk Assembly If necessary, the entire Hard Disk Assembly can be removed. 1. Disconnect the cables from the Hard Disk. 2. Press in on the latches on the sides of the Disk Drive Assembly. At the same time slide the assembly toward the front of the terminal. Flex Disk/CD-ROM Assembly Latch Hard Disk Assembly Latch 20334 Replacing the Hard Disk Assembly 1. Insert the Hard Disk Assembly into the slot in the front of the terminal.
Chapter 3: Hardware Service 3-21 Removing the Compact Flash The terminal configuration determines where the Compact Flash is mounted. It can be on the Secondary Hard Disk Bracket, the UPS Battery Bracket, or on the chassis. All three locations contain the same hole/slot pattern for the mounting the bracket. 1. Disconnect the Compact Flash Power Cable from the Motherboard. 2. Disconnect the Compact Flash Interface Cable (Ribbon Cable) from the Compact Flash. 3. Remove the Compact Flash Assembly.
3-22 Chapter 3: Hardware Service Replacing the Compact Flash 1. Hook the bottom of the Compact Flash Bracket onto the slot on the Hard Disk Bracket (or UPS Bracket or the Chassis as applicable). 2. Snap the standoff into the hole on the bracket. 3. Connect the Compact Flash Power Cable and Compact Flash Interface Cable.
Chapter 3: Hardware Service 3-23 Removing the Secondary Hard Disk 1. Lift the Hard Disk Release Latch on the Hard Disk Bracket and slide the drive assembly to the side as shown below to disengage it from the chassis. Hard Disk Release Latch 20330 2. Disconnect the Hard Disk cables. Replacing the Secondary Hard Disk 1. Verify the jumper settings on the Hard Disk is set to Master.
3-24 Chapter 3: Hardware Service 2. Position the Hard Disk assembly over the hooks in the chassis base and slide it into its latched position. Hard Disk 20418 3. Connect the Power Cable (HDD3) to the Hard Disk. 4. Connect the Hard Disk Interface Cable to the Hard Disk and to IDE-2 on the Motherboard. 5. Connect the Hard Disk cables.
Chapter 3: Hardware Service 3-25 Removing the UPS Battery Assembly 1. Remove the Secondary Hard Disk (if present). 2. Remove the Outside UPS Battery Bracket. a. Release the latch on the by pressing the green tab toward the back of the terminal as shown below. b. Slide the bracket toward the side of the terminal to disengage the hooks. UPS Batteries Release Latch 20329 3. Remove the batteries and disconnect the UPS Battery Cable. 4.
3-26 Chapter 3: Hardware Service Replacing the UPS Batteries 1. Connect the UPS Battery Cable to the Power Supply. 2. Insert the batteries in the bracket. This is a tight fit so be careful to not cut the battery cables. Note the battery orientation. Also, make sure the one battery is not sitting on top of the vertical sheet metal extension in the base.
Chapter 3: Hardware Service 3-27 3. Install the UPS Battery Cover. a. Align the slots (3) in the bracket with the hooks in the chassis b. Slide the bracket into its latched position.
3-28 Chapter 3: Hardware Service Removing the Fan Note: The UPS Batteries (if present) must be removed before the Fan can be removed (see the Removing the UPS Battery Assembly section.) The Fan is mounted on two hooks and held in place by two Tension Arms. The cable is connected to the Front Panel Control Board and is held in place with two Cable Clamps.
Chapter 3: Hardware Service 3-29 Circuit Boards Processor Board DIMM2 Flexible Diskette (CN18) DIMM1 IDE-2 (CN14) IDE-1 (CN17) CPU CPU Fan (CN10) Front Panel (CN16) Compact Flash Power (CN15) Reserved (J1) Power Supply (PS1) USB Card (CN12) RS232/C (CN6) RS232/A (CN6) PCI Riser Card (PCI1) RS232/D (CN5) RS232/B (CN5) VGA (CN7) UPS (CN9) DVI-I (CN4) Parallel (CN3) Battery LAN (CN2) PS/2 (CN1) 19525
3-30 Chapter 3: Hardware Service Jumper Settings COM1 Power Default settings shown JP1 Pin 1 - 2 Pin 2 - 3 COM1 Powered Ring Indicator Reserved JP2 JP3 JP4 19547 Memory Configurations Single DIMM (MB) Number of DIMMs Total Memory (MB) 64 64 128 128 256 256 1 2 1 2 1 2 64 128 128 256 256 512
Chapter 3: Hardware Service 3-31 Installing Memory Modules The 7458 contains two DIMM sockets. To install the DIMM, follow these steps: 1. Slide the Electronics Tray out of the terminal cabinet and locate the DIMM socket. 2. Open the latches at the ends of one of the sockets. 19532 Note: The DIMM can be installed into either DIMM socket. 3. Align the DIMM in the socket and push it straight down (Note that the DIMM connector is keyed). 17807 4.
3-32 Chapter 3: Hardware Service Replacing the CPU CPU replacement kits include a CPU and a Heat Sink and Fan Assembly. To replace these parts, use the following procedure. 1. Slide the Electronics Tray out of the terminal cabinet. 2. Locate the CPU (refer to Motherboard illustration earlier in this section). 3. Remove any components that may obstruct removal of the CPU. 4. Unplug the Fan Harness. 5.
Chapter 3: Hardware Service 3-33 7. Unsnap the Lever on the CPU Socket and raise it to a vertical position. 8. Carefully remove the CPU and place it in an anti-static packing. 18466a 9. Correctly position the new CPU over the CPU Socket and then guide the pins gently into place. Once it is aligned in the socket, push the CPU into the socket until it is fully seated. Pin #1 10. Lock the CPU in the socket by lowering the Lever and snapping it into position. 11.
3-34 Chapter 3: Hardware Service 12. Position the Heat Sink and Fan Assembly over the CPU (align the Key) and lower it onto the CPU. Caution: Make sure the Key is between the CPU and the connector. Otherwise the CPU will overheat. Key 17925 13. Hook the Clip on the left side of the CPU Socket. Then push down on the Retaining Clip on the right side of the socket and hook it to the socket. Retaining Clip 19544a 14. Plug the Fan Harness into the Motherboard (CN10).
Chapter 3: Hardware Service 3-35 Replacing the Lithium Battery Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. 1. Slide the Electronics Tray out of the terminal cabinet. 2. Locate the Battery (see the board illustrations earlier in this section). 3. Pry the Battery out of the socket. Positive Side of Battery Pry Out Battery 19664 4.
3-36 Chapter 3: Hardware Service USB Daughter Card The USB Daughter Card provides powered USB connectors for peripheral support. Self-Healing Fuses: Each of the USB ports are fuse protected. The 24V port uses a standard replaceable fuse. The 12V ports use Self-Healing Fuses. If the current flow exceeds the fuse capacity, the fuse opens the circuit. Once the cause of the excessive current draw (short, bad peripheral etc) is removed, the fuse material cools down, and in few seconds the fuse closes.
Chapter 3: Hardware Service PIN ASSIGNMENTS Daughter Card Power Connector 14 12 GND 24V 13 10 6 12V GND 11 GND 24V 8 9 5V 7 5 12V 3.3V 5V 4 1 2 GND GND 3 5V 1 GND GROUND 2 GROUND 3 +5V 4 GROUND 5 +5V 6 +5V 7 +3.
3-38 Chapter 3: Hardware Service M otherboard Interface Connector 25 23 21 19 17 15 13 11 9 7 5 3 1 26 24 22 20 18 16 14 12 10 8 6 4 2 View Looking Into Board PIN ASSIGNM ENTS 1 SYNC 2 SDOUT 3 ACRST~ 4 SDIN 5 BITCLK 6 CD_OPEN_A CD_ST_AB 7 CD_OPEN_B 8 9 REFRESH~ 10 CPWOK 11 SD(0) 12 SD(1) 13 SD(2) 14 SD(3) 15 GROUND 16 USBDT0 + 17 USBDT0 - 18 GROUND 19 USBDT1 + 20 USBDT1 - 21 GROUND 22 USBDT2 + 23 USBDT2 - 24 GROUND 25 USBDT3 + 26 USBDT3 - Connec
Chapter 3: Hardware Service 3-39 3-Slot PCI Riser Card The 3-Slot PCI Riser Card provides for three PCI expansion slots.
3-40 Chapter 3: Hardware Service Ethernet Circuitry The onboard Ethernet circuitry supports wiring in accordance with the following specifications. Standard 10/100Base-T Data Rate 100 M bit/s Segment Length 100 M Max Segments between Nodes NA Max Repeaters between Nodes 4 Network Span NA Nodes/Segment NA Node Spacing NA Cable CAT 5 The BIOS provides PXE Boot ROM capabilities for network loading.
Chapter 3: Hardware Service 3-41 PCI LCD Board (5953-K152) This PCI LCD Board provides a PCI bus interface for the 5953 12.1-Inch DynaKey. System Speaker Connection Power Harness Connector VGA BIOS Keyboard Header Connector (for optional internal harness) W1 Jumper Switch and Shunt LCD Connector PS/2 Keyboard Connector (Keyboard Adapter Cable) The jumper for W1 must either be placed in position 2-3 or not installed at all.
3-42 Chapter 3: Hardware Service PCI LCD Board (5952-K052) This PCI LCD Board provides a PCI bus interface for the 5952 10.4-Inch DynaKey.
Chapter 3: Hardware Service 3-43 PCI VGA Video Card (7456-K350) This PCI card provides a PCI bus interface for CRTs used in dual display configurations. Install the VGA PCI Card into a PCI slot in the terminal. See the Hardware User’s Guide for information how to install an adapter card. See the PCI VGA Video Card (7456-K350) for installation information. For information about using the card in a Dual Display configuration see the Customer Information Display User’s Guide (BD20-1431-B).
3-44 Chapter 3: Hardware Service 4-Port PCI RS-232 Board (3030-K169) The 4-Port RS-232 Board provides four additional RS-232 ports. The board requires one unique IRQ and four eight-byte I/O addresses which are automatically assigned by the PCI BIOS. It can operate in a Windows 95/98/2000 or Windows NT environment. The board uses a 4-Port RS-232 cable to connect to peripheral devices. See the 4-Port PCI RS-232 Board (3030-K169) for installation information.
Chapter 3: Hardware Service 3-45 4-Port PCI RS-232 Expansion Card (3212-K170) The SIIG Full Profile PCI-4S RS-232 Board provides four additional RS-232 ports. The board requires one unique IRQ and four eight-byte I/O addresses which are automatically assigned by the PCI BIOS. It can operate in a DOS/Windows 3.1x, Windows 95/98/98 SE/NT4.0/ 2000 or Windows XP environment. The board uses a 4-Port RS-232 cable to connect to peripheral devices.
3-46 Chapter 3: Hardware Service 2-Port PCI RS-232 Expansion Card (3212-K171) The SIIG Full Profile PCI 2S RS-232 Board provides two additional RS-232 ports. The board requires one unique IRQ and two eight-byte I/O addresses which are automatically assigned by the PCI BIOS. It can operate in a DOS/Windows 3.1x, Windows 95/98/98 SE/NT4.0/ 2000 or Windows XP environment. The board has two RS-232 ports for connecting peripheral devices.
Chapter 3: Hardware Service 3-47 Cash Drawer Latch Assembly Wiring and Adjustments Switch Assembly Detail Route the Blue and Red wires under the cable tie. Yellow Bend the wire leads to clear the area of the mounting screw head. Black Green Latches to the banded end of the diode. Blue Red Route wries under Latch Arm. Solenoid Adjustment 0.080 0.
3-48 Chapter 3: Hardware Service Power Supply The power supply provides power to the 7458 Terminal, as well as various retail peripherals through the powered connectors. The power supply is controlled by a logic on/off switch, which permits it to be disabled through software.
Chapter 3: Hardware Service 3-49 Maximum Rated Output Power The maximum rated output power as defined as the sum of the products of each nominal voltage and maximum load, which is 300 W including battery charger output. UPS The UPS provides un-interruptible power to all DC outputs in the event of an AC line interruption, until the support batteries reach a specified level or until AC power is available again. Note: The AC convenience outlet is not powered by the UPS during AC line interruption.
3-50 Chapter 3: Hardware Service Battery Performance Application: Transaction Ride-Through. The battery supports full operation of the POS terminal and peripherals. Power Draw from Battery Maximum: 428 W (300 W DC output power and 70% efficiency) UPS Conversion Efficiency: 70% min, 75% typical Battery Support Time: 1-30 minutes Battery Current Draw: 16.5A max at 20V battery voltage Battery Voltage: 24 V nominal Battery Capacity 4.
Chapter 3: Hardware Service 3-51 Power Supply Cable Pin-Outs HDD: P1 1 2 3 4 HDD: P2 HDD: P3 FDD: P4 UPS: P8 BATT: P7 Power Supply 12 V GND GND 5V YEL BLK BLK RED 5 4 3 2 1 BRN: ~UPS_OFF GRY: ~BATT_SENS BPUR BATT_LO WHT: AC_GOOD BLK: GND 6 5 4 3 2 1 GRY GLK BLK RED RED RED ~BATTS_RTN BATT_RTN BATT_RTN 24V_BATT BATT_CHG BATT_CHG ATX: P10 AUX: P6 5V : RED 5V : RED 11 12 13 14 15 16 17 18 19 20 1 2 3 4 5 6 7 8 9 10 3.3V : ORG 3.
3-52 Chapter 3: Hardware Service Clearing the Password The password can be cleared as follows. 1. Turn the power off and disconnect power from the Terminal. 2. Slide the Electronics Tray out of the terminal cabinet. 3. Locate the Battery (see the board illustrations earlier in this section). 4. Use a small screwdriver and pry the Battery out of the socket. Positive Side of Battery Pry Out Battery 19664 5. Wait for about three minutes to clear the CMOS. 6. Replace the battery. 7. Replace the Cover. 8.
Chapter 3: Hardware Service Connector Pin-Out Identification Primary Power (PS1) Pin Name Function 1 +3.3 V +3.3 volts VCC_3.3 2 +3.3 V +3.3 volts VCC_3.3 3 GND Ground 4 +5 V + 5 volts Vcc 5 GND Ground 6 +5 V + 5 volts Vcc 7 GND Ground 8 PWG Power Good 9 +5 VSB Standby +5 volts 10 +12 V + 12 volts 11 +3.3V +3.3 volts VCC_3.
3-54 Chapter 3: Hardware Service USB Daughter Card Power (CN12) Pin Name Function 1 GND Ground 2 GND Ground 3 +5V + 5 volts 4 GND Ground 5 +5V + 5 volts 6 +5V + 5 volts 7 +3.3V +3.
Chapter 3: Hardware Service Pin Name 6 CD_ST_AB 7 PHONE 8 REFRESH~ 9 SDIN 10 CPWOK 11 BITCLK 12 SD0 13 GND 14 SD1 15 GND 16 SD2 17 GND 18 SD3 19 GND 20 GND 21 USB_DT1~ 22 USB_DT0~ 23 USB_DT1 24 USB_DT0 25 USB_DT3~ 26 USB_DT2~ 27 USB_DT3 28 USB_DT2 Function 3-55
3-56 Chapter 3: Hardware Service Front Panel (CN1) Box Fan Pin Signal Name 1 +12V 2 Ground Speaker Pin Signal Name 3 PC_OUT# 4 SPKR_POS Key Pin Signal Name 5 Keyed 6 GND Power LED Pin Signal Name 7 +5V through 330 ohm 8 GREENCTL# Hard Drive LED Pin Signal Name 9 +5V 10 HDLED
Chapter 3: Hardware Service ON/OFF Pin Signal Name 11 PWRBTN# 12 Ground Link Integrity LED Pin Signal Name 13 LINKLED 14 Ground Reset Pin Signal Name 15 RST 16 Ground Back Panel I/O PS/2 Kybd/Mouse (CN1) Pin Signal Name 1 KBDData 2 MDATA 3 Ground 4 Vcc 5 KBClock 6 MCLOCK 3-57
3-58 Chapter 3: Hardware Service Serial COM1 (CN6) Pin Signal Name 1 DCD 2 Serial In - (SIN) 3 Serial Out - (SOUT) 4 DTR- 5 GND 6 DSR- 7 RTS- 8 CTS- 9 RI OR +12V for powered RS-232 Serial COM2 (CN5) Pin Signal Name 1 DCD 2 Serial In - (SIN) 3 Serial Out - (SOUT) 4 DTR- 5 GND 6 DSR- 7 RTS- 8 CTS- 9 RI
Chapter 3: Hardware Service Serial COM3 (CN6) Pin Signal Name 1 DCD 2 Serial In - (SIN) 3 Serial Out - (SOUT) 4 DTR- 5 GND 6 DSR- 7 RTS- 8 CTS- 9 +12V For powered RS232 Serial COM4 (CN5) Pin Signal Name 1 DCD 2 Serial In - (SIN) 3 Serial Out - (SOUT) 4 DTR- 5 GND 6 DSR- 7 RTS- 8 CTS- 9 +12V for powered RS232 3-59
3-60 Chapter 3: Hardware Service Serial COM5 UPS (CN9) Pin Name Function 1 GND GND 2 AC_Good AC is present 3 Batt_Lo Battery low warning 4 Batt_Sense# Battery connected 5 UPS_OFF# Enable UPS Video Monitor (CN3) Pin Signal Name 1 Red 2 Green 3 Blue 4 No Connect 5 Ground 6 Analog Ground 7 Analog Ground 8 Analog Ground 9 +5V 10 Ground 11 No Connect 12 VID_SDA 13 Horizontal Sync. 14 Vertical Sync.
Chapter 3: Hardware Service Ethernet (CN2) Pin Name Function 1 TX+ Transmit Pos 2 TX- Transmit Neg 3 RX+ Receive Pos 4 TERMPLANE 5 TERMPLANE 6 RX- 7 TERMPLANE 8 TERMPLANE 9 FRAME GND 10 FRAME GND CPU Fan (CN10) Pin Signal Name 1 GND 2 +12V 3 FAN_SENSE Receive Neg 3-61
3-62 Chapter 3: Hardware Service LCD Interface (CN4) Pin Signal Name 1 DATA2- 2 DATA2+ 3 SHIELD2_4 4 DATA4- 5 DATA4+ 6 DDCSCK 7 DDCSDA 8 ANALOG V-SYNC 9 DATA1- 10 DATA1+ 11 SHIELD1_3 12 DATA3- 13 DATA3+ 14 +5v 15 Return for +5V, V-SYNC H-SYNC(GND) 16 HOTDET 17 DATA0- 18 DATA0+ 19 SHIELD0_5 20 DATA5- 21 DATA5+ 22 SHIELDCLK 23 CLK+
Chapter 3: Hardware Service Pin Signal Name 24 CLK- C1 ANALOG RED C2 ANALOG GREEN C3 ANALOG BLUE C4 ANALOG H_SYNC C5 ANALOG GND (R,G&B return) Parallel (CN3) Signal Name Pin Pin Signal Name STROBE- 1 14 AUTO FEED# Data Bit 0 2 15 ERROR# Data Bit 1 3 16 INIT# Data Bit 2 4 17 SLCT IN# Data Bit 3 5 18 Ground Data Bit 4 6 19 Ground Data Bit 5 7 20 Ground Data Bit 6 8 21 Ground Data Bit 7 9 22 Ground ACK# 10 23 Ground BUSY 11 24 Ground PE (Paper End)
3-64 Chapter 3: Hardware Service IDE-1/IDE-2 (CN17, CN14) Signal Name Pin Pin Signal Name Reset IDE 1 2 Ground Host Data 7 3 4 Host Data 8 Host Data 6 5 6 Host Data 9 Host Data 5 7 8 Host Data 10 Host Data 4 9 10 Host Data 11 Host Data 3 11 12 Host Data 12 Host Data 2 13 14 Host Data 13 Host Data 1 15 16 Host Data 14 Host Data 0 17 18 Host Data 15 Ground 19 20 Key DDRQ0 (DDRQ1) 21 22 Ground I/O Write# 23 24 Ground I/O Read# 25 26 Ground IOCHRDY 27
Chapter 3: Hardware Service Flexible Diskette (CN18) Signal Name Pin Pin Signal Name Ground 1 2 DRVDEN0 Ground 3 4 Reserved Key 5 6 DRVDEN1 Ground 7 8 Index# Ground 9 10 Motor Enable 1# Ground 11 12 Drive Select 0# Ground 13 14 Drive Select 1# Ground 15 16 Motor Enable 0# Ground 17 18 DIR# Ground 19 20 STEP# Ground 21 22 Write Data# Ground 23 24 Write Gate# Ground 25 26 Track 0# Ground 27 28 Write Protect# Ground 29 30 Read Data# Ground 31 3
3-66 Chapter 3: Hardware Service PCI Riser Card (PCI1) Signal Name Pin Pin Signal Name -12V 61B1 1A1 NC 62B2 2A2 +12V GND 63B3 3A3 GNT1# TD0 64B4 4A4 REQ1# +5V 65 B5 5 A5 +5V +5V 66B6 6A6 INTA# INTB# 67B7 7A7 INTC# INTD# 68B8 8A8 +5V PRSNT#1 69B9 9A9 RESRVED RESERVED 70B10 10A10 +5V PRSNT#2 71 B11 11 A11 RESRVED GND 72B12 12A12 GND GND 73B13 13A13 GND RESERVED 74B14 14A14 RESRVED GND 75B15 15A15 RST# CLK1 76B16 16A16 +5V GND 77B17 17A17
Chapter 3: Hardware Service Signal Name Pin Pin Signal Name AD25 84B24 24A24 GND +3.3V 85 B25 25 A25 AD24 C_BE#3 86B26 26A26 IDSEL AD23 87B27 27A27 +3.3V GND 88B28 28A28 AD22 AD21 89B29 29A29 AD20 AD19 90B30 30A30 GND +3.3V 91 B31 31 A31 AD18 AD17 92B32 32A32 AD16 C_BE#2 93B33 33A33 +3.3V GND 94B34 34A34 FRAME# IRDY# 95B35 35A35 GND +3.3V 96B36 36A36 TRDY DEVSEL# 97B37 37A37 GND GND 98B38 38A38 STOP LOCK# 99B39 39A39 +3.
3-68 Chapter 3: Hardware Service Signal Name Pin Pin Signal Name AD10 108 B48 48 A48 GND GND 109 B49 49 A49 AD9 CON KEY B50 A50 CON KEY CON KEY B51 A51 CON KEY AD8 110 B52 50A52 C_BE#0 AD7 111 B53 51A53 3.3V +3.
Chapter 3: Hardware Service PCI Riser Card Signal Name Pin Pin Signal Name GND 1B1 1A1 PGNT~(1) PCICLK1 2B2 2A2 GND GND 3B3 3A3 PGNT~(2) PCI_REQ1# 4B4 4A4 GND GND 5 B5 5 A5 PCICLK3 PCI_CLK2 6B6 6A6 RISER_ID1 GND 7B7 7A7 RESVD PCI_REQ2# 8B8 8A8 RISER_ID2 GND 9B9 9A9 NOGO PC/PCI_DREQ# 10B10 10A10 +12v PC/PCI_DGNT# 11 B11 11A11 SER_IRQ 3-69
3-70 Chapter 3: Hardware Service
Chapter 4: Cable Routing Guide Primary IDE Cable Primary IDE Cable Double Fold P4 Specific Cables IDE-1 Single Fold UPS and Secondary Hard Disk Cables are Routed Under IDE Cable 20517 Primary IDE Cable (Top view)
4-2 Chapter 4: Cable Routing Guide Hard Disk Double Fold (even if no CD-ROM is present) CD-ROM Drive 20516 Primary IDE Cable (Side view)
Chapter 4: Cable Routing Guide 4-3 Secondary IDE Cable IDE-2 Double Fold Compact Flash Power Compact Flash Seconary Hard Drive Seconary Hard Drive Power 20522
4-4 Chapter 4: Cable Routing Guide Flex Diskette Cable Flex Diskette I/F Cable Double Fold Single Fold Flex Diskette Power Cable 20517a
Chapter 4: Cable Routing Guide 4-5 Front Panel Cables Front Panel Control Panel Cable Single Fold Single Fold Front Panel Control Panel 20520
4-6 Chapter 4: Cable Routing Guide UPS Battery Cables UPS Battery Power Cable 20521
Chapter 4: Cable Routing Guide 4-7 Fan Cable Cable Clamp Tension Arms Hook 20384
4-8 Chapter 4: Cable Routing Guide UPS Power Cable Route the UPS Cable behind Motherboard Power Cable to avoid the processor heat sink.
Chapter 4: Cable Routing Guide 4-9 USB Daughter Card Cable USB Daughter Board Cable Double Fold Single Fold 20510 The USB Cable is secured on the bottom of the card with an Adhesive Cable Clamp.
4-10 Chapter 4: Cable Routing Guide Power Supply Harness Clamp Clamp the following harnesses to the Cable Clamp next to the Power Supply: - Motherboard Power Supply Harness - UPS Harness - USB Daughter Card Harness - Audio Cable - PC Beep Cable 20513
Appendix A: Feature Kits This section contains a comprehensive list of the available hardware Feature Kits that can be installed in the customer environment. Kit installation instructions (for those requiring instruction) are available on the Information Products web sites. • Internet: http://www.info.ncr.com • NCR Intranet: http://inforetail.atlantaga.ncr.com To locate the installation guides on these sites: 1. Select General Search. 2. Select the Kits icon. 3. In the Title field, enter the Kit Title.
A-2 Appendix A: Feature Kits Feature Kit List Part Number Description 3212-K170 Standard Height 4-Port PCI Adapter Card 3212-K171 Standard Height 2-Port PCI Adapter Card 7456-K132 128MB DIMM memory upgrade (PC-133) 7456-K133 256MB DIMM memory upgrade (PC-133) 7456-K154 256MB Compact Flash Memory 7456-K350 PCI VGA Video Card 7458-K140 Internal CD ROM Drive (G11) 7458-K141 Internal CD ROM Drive (CG1) 7458-K154 256MB Compact Flash Memory 7458-K160 Removable Hard Disk Kit (G11) 7458-K161
Appendix B: Hardware Specifications Performance Levels Processor 850 MHz Celeron 1 GHz P III System Bus 100 MHz 133 MHz Cache 128 KB 256 KB Interrupts IRQ System Resource 0 I/O Channel Check Reserved, System Timer 1 Reserved, Keyboard buffer full 2 Reserved, Cascade interrupt 3 Serial Port 2 4 Serial Port 1 5 Serial Ports 3 & 4 6 Reserved, Floppy 7 Parallel Port 1(Avail if disable) 8 Real Time Clock NMI 9 10 11 Serial Port 3 Serial Port 4 12 Mouse (Avail if disabled)/UPS Ser
B-1 Appendix B: Hardware Specifications
Index —2— 2-Port PCI RS-232 Expansion Card (3212-K171), 3-46 —4— 4-Port PCI RS-232 Board (3030-K169), 3-44 4-Port PCI RS-232 Expansion Card (3212-K170), 3-45 —A— Adapter board Removing/replacing, 3-11 —B— Battery Removing/replacing, 3-35, 3-52 Beep and error codes, 2-2 —C— Cable Routing, 4-1 Fan Cable. See Flex Diskette Cable. See Front Panel Cables. See Primary IDE Cable. See Secondary IDE Cable. See UPS Battery Cables.
Index-2 —I— IDE Cables connectory color coding, 3-22 —M— Memory installing, 3-31 Memory Configurations, 3-30 Model number, 1-4 —P— Password Clearing, 3-52 PCI LCD board 5952-K052, 3-42 PCI LCD Board (5953-K152), 3-41 PCI VGA Video Card (7456-K350), 3-43 POST Recoverable errors, 2-2 Terminal errors, 2-6 Test points and beep codes, 2-6 POST errors, 2-1 Power supply, 3-48 Removing, 3-12 Power Supply Cable Pin-Outs, 3-51 Power-on self-test, 2-1 Processor board Connectors, 3-29 Jumpers, 3-30 —S— Serial numb
