S10 Desktop Server User Guide BST0-2139-50 Issue 2 10/96
The product described in this book is a licensed product of NCR Corporation. Adaptec, the Adaptec logo, AHA, Altra, AVA, EZ-SCSI, SCSISelect, and SlimSCSI are trademarks of Adaptec, Inc. which may be registered in some jurisdictions. IBM, AT, OS/2, and Micro Channel are registered trademarks of International Business Machines Corporation. Novell and NetWare are registered trademarks of Novell, Inc. Windows, Windows NT, MS-DOS, MS, and Microsoft are registered trademarks of Microsoft Corporation.
Contents Chapter 1 System Overview Where to Start ............................................................... System Features ............................................................ Documentation Set ....................................................... Getting Additional Help .............................................. 1-1 1-3 1-4 1-6 Chapter 2 Installing the System Overview ....................................................................... 2-1 System Board Features .................
Contents Removing an Expansion Board ........................... 2-31 Chapter 3 Understanding the CPU Boards System Baseboard Support .......................................... 3-1 Installing CPU Boards .................................................. 3-2 Chapter 4 Using the BIOS Setup Utility When to Use the BIOS Setup Utility ........................... 4-1 Entering Setup .............................................................. 4-3 Basic System Configuration ..................................
Contents C0000h - C7FFFh (Video BIOS) ........................... Guaranteed Access Time (Parity Memory Only) ......................................................... Highest Priority Device for PCI Arbitration (Parity Memory Only) ............................. PCI System Configuration ......................................... PCI Slot Number .................................................. VGA Palette Snoop ............................................... On Board SCSI ..................................
Contents Avoiding Resource Conflicts ............................... 5-17 Options .................................................................. 5-18 Appendix A 200-Watt Power Supply Requirements Types of Power Supply Requirements ....................... A-1 Input Requirements ..................................................... A-2 Output Requirements .................................................. A-4 Appendix B Error Messages Types of Error Messages ..........................................
Contents Configuring the Memory and Other Baseboard Settings ................................... C-20 Configuring the Mylex RAID Array Group ...... C-22 Appendix D System Support Log Preface .......................................................................... D-1 Support Services .......................................................... D-3 System Numbers ................................................... D-3 NCR On-Site Hardware Support Services .......... D-4 NCR Support Phone Numbers ..........
Contents x NCR S10 Desktop Server User Guide
Preface Preface About This Book This book provides information about the installation, set up, configuration, and operation of the server. Its goal is to familiarize you with the system and to provide a reference to answer your future questions. Who Should Read This Book This book should be used by field engineers or anyone who needs to configure and install the server hardware.
Preface Appendix B – describes error messages Appendix C – describes sample configurations Appendix D – provides complete support information The following conventions are used in this book: Conventions Used in This Book ii [F1] A letter, number, symbol, or word enclosed in [] represents a key on your keyboard. For example, the instruction “press [F1]” means press the key labeled “F1” on your keyboard. [Enter] Enter has the same meaning as Return or Carriage Return.
Preface Declaration of Conformity Products bearing the CE label fulfill the requirements of the EMC directive (89/336/EEC) and the Low Voltage directive (73/23/EEC) issued by the European Commission. To obey these directives, the following European standards must be met: • EN55022 Class A - Limits and methods of measurement of radio interference characteristics of information technology equipment.
Preface iv NCR S10 Desktop Server User Guide
System Overview Where to Start Where to Start When you install and configure your server, perform the following steps.
System Overview Where to Start Step What to Do How to Do It Where to Find Information 4 Configure the SCSI adapters and drives Use the Adaptec SCSI adapter firmware Setup Utility • Adaptec SCSI Adapter documentation • Chapter 4 of Installing Network Operating System • Quick Hardware Installation brochure • Chapter 3 of Installing Network Operating System • Chapters 2 and 5 of User Guide • Quick Hardware Installation brochure • Chapter 3 of Installing Network Operating System • Chapter
System Overview System Features System Features This section describes major system features. Figure 1-1 Front View The system has the following minimum features: • System baseboard • 200-watt power supply • Seven I/O expansion slots (4 EISA, 2 PCI and 1 shared) • Fast and Wide SCSI-2 controller integrated on the system baseboard • 25-pin and 9-pin serial ports • 25-pin parallel port • Keyboard and mouse ports • One 3.5-inch 1.44 MB flex drive • System cabinet • Three 5.
System Overview Documentation Set Documentation Set The following documents are included with your system to help you install, upgrade, maintain, and troubleshoot your system. Keep all documentation together in a safe place. • Quick Hardware Installation This brochure provides you with information to install your system quickly. • User Guide This is the manual you are now reading. It provides you with more detailed information about your system.
System Overview Documentation Set documentation that comes with your operating system.
System Overview Getting Additional Help Getting Additional Help If you need additional help, refer to Appendix D of this book.
Installing the System Overview Overview This chapter contains information about the following: • System board features • ESD precautions • Major components • Upgrading the memory • Installing SIMMs • SCSI feature • Positioning the system • Rear panel features • Opening the system • Installing drives • Installing and removing expansion boards NCR S10 Desktop Server User Guide 2-1
Installing the System System Board Features System Board Features This high-performance system board supports the Intel Pentium™ microprocessor. The main system board does not contain the CPU and the second-level cache. Instead, it has a special slot designed to accommodate a separate board that carries both the CPU and the second-level cache. This feature gives maximum upgradability and flexibility to your system.
Installing the System ESD Precautions ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static electricity. 2. Wear a wrist grounding strap before handling electronic components.
Installing the System Major Components Major Components The system board has the following major components: • Four 72-pin SIMM sockets labeled Bank 0 and Bank 1 (two sockets comprise one bank) • One CPU board slot • Four 32-bit EISA expansion slots supporting master/slave add-on cards • Two PCI local bus slots • One shared slot (EISA or PCI) • 128/256 KB Flash memory for easy system BIOS upgrade • I/O interfaces for two serial ports, one parallel port, peripheral drives, IDE drives, and one P
Installing the System Major Components Figure 2-1 System Board Layout Fast SCSI-2 Interface (narrow) Fast SCSI-2 Interface (wide) CPU Board Slot Power LED Connector Power Connector 2 Hard Disk LED Connector Fan Connectors Power Connector 1 (230 watt) JP5 Fixed Disk Drive Interface Turbo Reset Connector (J23) Diskette Drive Interface JP6 Parallel Port Interface COM 2 Speaker Connector (J24) COM 1 PS/2 Keyboard Connector BIOS PS/2 Mouse Connector JP3 JP4 PCI Slots EISA Expansion Slots JP1 JP2
Installing the System Major Components 3. Gently press the cap over the pins. Table 2-1 lists the system board jumpers and their corresponding settings. The asterisks indicate the default settings.
Installing the System Upgrading the Memory Upgrading the Memory You can upgrade the system memory by adding single inline memory modules (SIMMs) into the SIMM sockets or by changing the SIMMs for a higher memory configuration. The four 72-pin SIMM sockets support 4 MB and 16 MB single-density as well as 8 MB and 32 MB doubledensity SIMMs. Table 2-2 lists the available memory configurations.
Installing the System Upgrading the Memory 2-8 • You may combine different types of SIMMs for a particular memory configuration as long as the SIMMs in each bank are of the same type. • Always install SIMMs in pairs.
Installing the System Installing SIMMs Installing SIMMs Caution Read the “ESD Precautions” section earlier in this chapter before proceeding. To install a SIMM, follow these steps: 1. Slip a SIMM at a 45o angle into a socket with the component side facing down. See Figure 2-2. 2. Gently press the SIMM up until the pegs of the socket slip into the holes on the SIMM and the holding clips lock the SIMM into position.
Installing the System Installing SIMMs Note: Always install SIMMs starting with Bank 0 and in pairs. For example, for a total memory of 8 MB, install two 4 MB SIMMs in sockets 0 and 1 of Bank 0. You can not use an 8 MB SIMM alone for an 8 MB memory. Figure 2-3 SIMM Sockets SIMM Sockets Bank 0 Bank 1 To remove SIMMs, follow these steps: Removing SIMMs 1. Press the holding clips on both sides of the SIMM outward to release it.
Installing the System Installing SIMMs 2. Press the SIMM downward at about a 45o angle. 3. Pull the SIMM out of the socket. Reconfiguring the System Reconfigure the system after installing or removing SIMMs. To reconfigure the system, follow these steps: 1. Reboot the system. A memory error message appears, indicating that the total memory does not match the value stored in CMOS. 2.
Installing the System SCSI Feature SCSI Feature The system board features a single-chip Fast and Wide SCSI-2 host adapter that adds SCSI I/O capability to the system. The chipset consists of all the components found on the state-of-the-art SCSI host adapters such as the following: • Onboard microcontroller • Bus master interface controller • SCSI controller The chipset allows transfers at a full 20 MB/second burst transfer rate.
Installing the System Rear Panel Features Rear Panel Features Figure 2-4 illustrates the rear panel features. Figure 2-4 Rear Panel Features Keyboard Connector Parallel Port COM 2 SCSI Connector (optional) Mouse Connector COM 1 System Power Socket Expansion Slots VGA Port (optional) Note: The video board is optional. If your system does not have a video board, install one into any of the expansion slots to connect a monitor to the system.
Installing the System Rear Panel Features Table 2-3 lists the functions of the rear panel components. Table 2-3 Functions of the Rear Panel Components 2-14 Feature Function Power Socket Connects the power cable to the system. COM 1 (9-pin serial) Connects peripherals using a 9-pin serial interface. COM 2 (25-pin serial) Connects peripherals using a 25-pin serial interface. Parallel Port Connects peripherals using a parallel interface. Expansion Slots Connector Accommodate expansion boards.
Installing the System Opening the System Opening the System Caution Read the “ESD Precautions” section earlier in this chapter before proceeding. To open the system, follow these steps: 1. Turn off the system and unplug all cables. 2. Place the system unit on a flat, steady surface. 3. Hold the system by its side and turn it upright. Find the two clips under the front panel. 4. Press and remove the front panel by pushing the two clips upward at a 45°° angle to release the front panel.
Installing the System Opening the System 5. Detach the front panel and set it aside. Figure 2-5 Removing the Front Panel and Cover 6. Return the system to the flat position.
Installing the System Opening the System Note: Check that the keylock is in the “unlocked” position. Otherwise, you cannot remove the top cover. 7. Unlock and press the holding tabs outward to release the top cover from the unit. See Figure 2-5. 8. Lift the top cover and set it aside. Figure 2-6 shows the system’s internal components. Figure 2-6 Internal Components 1 Expansion slots 6 2 Processor board 7 3.5-inch peripheral drive frame disk drive 3.5-inch 3 Power supply 8 5.
Installing the System Installing Drives Installing Drives Caution Read the “ESD Precautions” section earlier in this chapter before proceeding. The system has room for six mass-storage devices, supporting a maximum of the following: • Three 3.5- or 5.25-inch half-height drives at the front • One 3.5-inch half-height diskette drive • Two 3.5-inch half-height fixed disk drives Caution When unplugging cables connected to the drive, pull the cables by their connectors to avoid breaking the wires inside.
Installing the System Installing Drives 2. Lift up the drive frame. Figure 2-7 Removing the Drive Frame 3. Attach the drive to the drive frame using four screws. Figure 2-8 Installing a 3.
Installing the System Installing Drives 4. Re-install the drive frame in the system unit. 5. Match the red stripe on the drive cable with pin 1 on the drive connector and plug it in. 6. Plug the power supply cable into the power connector on the rear of the drive. Figure 2-9 Connecting the Drive Cables 7. Replace the top and front covers. 8. Run Setup to reconfigure the system.
Installing the System Installing Drives Installing a 5.25-inch Peripheral Drive To install a 5.25-inch peripheral drive, follow these steps: 1. Unplug all cables connected to the drives. 2. Locate the two holding tabs that attach the drive housing to the system unit and push both tabs outward, one at a time, to release the drive housing. See Figure 2-10. 3. Carefully lift up the drive housing. Figure 2-10 Removing the Disk Drive Housing 4. Detach the 3.5-inch drive frame from the 5.
Installing the System Installing Drives 5. Slide the drive into the drive housing. Secure it with four screws on both sides of the drive housing. Figure 2-11 Securing the Drive 6. Re-attach the drive frame. 7. Re-install the drive housing in the system unit. Use the round pegs on the system unit surface as guide. Seat the drive housing firmly on the system unit. Lock the drive housing into position with the holding tabs on both sides of the system unit near the front panel. 8.
Installing the System Installing Drives 9. Plug the power supply cable into the power connector at the rear of the drive. Figure 2-12 Connecting the Drive Cables Note: The connector is slotted so it fits only in one direction. 10. Replace the system top and front covers. 11. Run Setup to reconfigure the system into a twoperipheral drive configuration. Installing a Fixed Disk Drive When you purchase an fixed disk drive, make sure that you have all the required cables.
Installing the System Installing Drives 5. Secure the second drive to the top of the drive frame. Figure 2-13 Installing Fixed Disk Drives 2 3 1 4 5 6. Replace the system top and front covers. Note: A new fixed disk must be physically formatted, partitioned, and logically formatted before use.
Installing the System Installing Drives 7. Run Setup to reconfigure the system and to format the fixed disk, if necessary. To install a tape drive, follow these steps: Installing a Tape Drive 1. Unplug all cables connected to the drives. 2. Locate the two holding tabs that attach the drive housing to the system unit and push both tabs outward, one at a time, to release the drive housing. See Figure 2-10. 3. Carefully lift up the drive housing. 4. Detach the 3.5-inch drive frame from the 5.
Installing the System Installing Drives Managing the Disk Drive and Power Cables Use the plastic clip to prevent the disk drive and power cables from cluttering the space inside the system unit and interfering with the link bar. 1. Unclip the plastic clamp. 2. Fit the disk drive and power cables across the plastic clamp. 3. Clip the plastic clamp, making sure that the cables fit snugly.
Installing the System Installing Drives Figure 2-14 Managing the Disk Drive and Power Cables 1 2 3 NCR S10 Desktop Server User Guide 2-27
Installing the System Installing and Removing Expansion Boards Installing and Removing Expansion Boards This section describes in detail the steps needed to install expansion boards in the system. Caution Read the “ESD Precautions” section earlier in this chapter before proceeding. There are three types of expansion boards: Identifying Expansion Boards • EISA • ISA • PCI Each expansion board has a different type of connector See Figure Figure 2-15.
Installing the System Installing and Removing Expansion Boards Figure 2-15 Expansion Board Connectors ISA board EISA board PCI board To install an expansion board, follow these steps: Installing an Expansion Board 1. Study the documentation that came with your expansion board, and configure any jumpers or switches on the board as directed.
Installing the System Installing and Removing Expansion Boards 2. Remove a bracket from any empty expansion slot. Save the screw to secure the new board. Keep the bracket for future use. See Figure 2-16.
Installing the System Installing and Removing Expansion Boards 3. Gently insert the board into an expansion slot. Make sure the board is securely seated. See Figure 2-17. 4. Secure the board with the bracket screw. Caution Do not neglect this step. The board uses the screw for grounding. Figure 2-17 Installing a Board To remove an expansion board, follow these steps: Removing an Expansion Board 1. Unplug any cables connected to the board. 2. Remove the bracket screw and pull the board out of the slot.
Installing the System Installing and Removing Expansion Boards 2-32 NCR S10 Desktop Server User Guide
Understanding the CPU Boards System Baseboard Support System Baseboard Support The system baseboard has one CPU board slot that supports these two types of CPU boards: • CPU boards that support parity memory • CPU boards that support ECC memory NCR S10 Desktop Server User Guide 3-1
Understanding the CPU Boards Installing CPU Boards Installing CPU Boards If you ordered a CPU board factory-installed, you may skip this chapter. If you must install a CPU board in your system, read all of this information.
Using the BIOS Setup Utility When to Use the BIOS Setup Utility When to Use the BIOS Setup Utility Most systems are already configured by the manufacturer or the dealer. There is no need to run the BIOS Setup utility program when starting the computer unless you get a Run Setup message.
Using the BIOS Setup Utility When to Use the BIOS Setup Utility messages, check the computer’s internal battery. If the battery is dead or not properly connected, the system cannot retain configuration values in CMOS RAM. Before running Setup, have the following information ready: 4-2 • Diskette drive type. The standard type is a 3.5-inch 1.44 MB diskette drive. A 5.25-inch 1.2 MB drive is supported. • Fixed disk drive type.
Using the BIOS Setup Utility Entering Setup Entering Setup Power up the system. When the “Press Ctrl-Alt-Esc key to enter Setup” message displays, press the key combination [Control] + [Alt] + [Esc] to enter Setup. You do not need to insert a diskette or load an operating system. Just press the key combination. Figure 4-1 shows the BIOS Setup main menu.
Using the BIOS Setup Utility Basic System Configuration Basic System Configuration Select Basic System Configuration to input configuration values such as date, time, and disk types. Figure 4-2 shows Page 1 of the Basic System Configuration menu. Figure 4-2 Basic System Configuration Menu (Page 1 of 2) Basic System Configuration Date Time Diskette Drive A Diskette Drive B Hard Disk 0 (0MB) Hard Disk 1 (0MB) [00-00-00] [00:00:00] [1.44 MB 3.
Using the BIOS Setup Utility Basic System Configuration 2. Press the [Page Down] key to move to the next page, or press the [Page Up] key to return to the previous page. 3. After you select the desired option for a given parameter, press the appropriate arrow key to highlight the next parameter. This option is now set as the configuration value. Figure 4-3 shows Page 2 of the Basic System Configuration menu.
Using the BIOS Setup Utility Basic System Configuration Date and Time The real-time clock keeps the system date and time. After setting the date and time, you need not enter them every time you turn on the system unit. As long as the internal battery remains good (approximately seven years) and connected, the clock continues to keep the date and time accurately even when the power is off. Date Highlight this parameter to set the date. Enter the current date, following the month-day-year format.
Using the BIOS Setup Utility Basic System Configuration • Diskette Drives Second 00 to 59 To enter the configuration value for the first diskette drive (drive A), highlight the Diskette Drive A parameter. Press the left- or right-arrow key to view the options and select the appropriate value. The Diskette Drive A parameters have the following options: • None • 360 KB, 5.25-inch • 1.2 MB, 5.25-inch • 720 KB, 3.5-inch • 1.44 MB, 3.5-inch • 2.88 MB, 3.
Using the BIOS Setup Utility Basic System Configuration type of your IDE fixed disk during POST. You can see your IDE fixed disk values when you enter the BIOS Utility. Cylinder Head Sector Fixed Disk 0 (xx MB) [Auto] xx xx xx You can save the values under the option User. Cylinder Head Sector Fixed Disk 0 (xx MB) [User] xx xx xx The next time you boot the system, the BIOS utility does not have to auto-configure your IDE fixed disk as it detects the saved IDE fixed disk information during POST.
Using the BIOS Setup Utility Basic System Configuration To use the User option, follow these steps: 1. Highlight the User option. 2. Type in the number of cylinders, heads, and sectors of the IDE fixed disk. 3. Choose YES when asked if you want to save CMOS data. System Memory Math Coprocessor Video Display The system automatically detects the total amount of onboard memory and sets the corresponding value in the Setup program. This information is not adjustable by the user and is for display only.
Using the BIOS Setup Utility Basic System Configuration Communication Settings The Communication Settings parameters let you set the baud rate, parity, stop bit and data length for the first serial port (COM 1). The values are as follows: • Baud rate: 300 to 38,400 bits per second (BPS) • Parity: odd, even, or none • Stop bit: 1 or 2 stop bits • Data length: 7- or 8-bit data word There is one restriction on the options available for the communication status parameters.
Using the BIOS Setup Utility Basic System Configuration time. This results in better fixed disk performance. To use this feature, your fixed disk must support the advanced PIO mode. If not, set this to Disabled. Hard Disk Size > 504 MB This enhanced IDE feature only works under DOS and Windows 3.x environment. If enabled, it allows you to use a fixed disk with a capacity of more than 504 MB. This is made possible through the Logical Block Address (LBA) mode translation.
Using the BIOS Setup Utility Basic System Configuration Fast Boot Mode 4-12 This parameter allows the system to boot faster by skipping some POST routines. If enabled, it sets the System Speed to High, and enables Shadow RAM, and primary- and second-level cache. The default setting is Disabled.
Using the BIOS Setup Utility Advanced System Configuration Advanced System Configuration Select the Advanced System Configuration option to configure the system memory. Figure 4-4 shows Page 1 of the Advanced System Configuration menu.
Using the BIOS Setup Utility Advanced System Configuration The address E0000h - FFFFFh is for system BIOS and C0000h - C7FFFh is for shadowing video BIOS. The remaining address ranges are for I/O ROM functions. Internal Cache (CPU Cache) This parameter enables/disables the internal cache memory. The default setting is Disabled. External Cache This parameter enables/disables the external cache memory. The default setting is Disabled.
Using the BIOS Setup Utility Advanced System Configuration system BIOS to run directly from the cache memory. The system operates faster. When set to Non-cacheable, it lets the system BIOS run from RAM. C0000h - C7FFFh (Video BIOS) Guaranteed Access Time (Parity Memory Only) Highest Priority Device for PCI Arbitration (Parity Memory Only) If the Video BIOS parameter is set to Enabled, you may select Cacheable or Non-cacheable for the C0000hC7FFFh parameter.
Using the BIOS Setup Utility Advanced System Configuration • 4-16 Rotation – each of the master devices obtains the PCI bus when its turn to own the bus comes. In this option, all the master devices have the same priority on PCI bus ownership.
Using the BIOS Setup Utility PCI System Configuration PCI System Configuration Figure 4-5 shows the screen that appears when you select the PCI System Configuration menu from the BIOS Utility menu.
Using the BIOS Setup Utility PCI System Configuration VGA Palette Snoop PCI devices support the “palette snooping” technique that enables the device to control access to their palette registers. Set this parameter to Enabled to activate the palette snooping function in the PCI VGA devices installed in your system. Check your VGA card manual for more information about this function. On Board SCSI This parameter enables/disables the on board SCSI AIC-7870.
Using the BIOS Setup Utility System Security Setup System Security Setup The Setup program has a number of security features to prevent unauthorized access to the system and its data. Enter the Setup program and select System Security. The screen in Figure 4-6 displays.
Using the BIOS Setup Utility System Security Setup Table 4-1 lists the functions of the drive control settings.
Using the BIOS Setup Utility System Security Setup effect only if the diskette and fixed disk controllers are not disabled through jumper settings. There are three onboard communications ports: Onboard Communication Ports • Serial Port 1 • Serial Port 2 • Parallel Port Serial Port 1 This parameter enables serial port 1 as COM 1 and sets its address. Table 4-2 lists the Serial Port 1 settings.
Using the BIOS Setup Utility System Security Setup Serial Port 2 This parameter enables serial port 2 and sets its address. Table 4-3 lists the Serial Port 2 settings. Table 4-3 Serial Port 2 Settings Setting Function Serial 1 (3F8h) COM1 with address 3F8h Serial 2 (2F8h) COM2 with address 2F8h Serial 3 (3E8h) COM3 with address 3E8h Serial 4 (2E8h) COM4 with address 2E8h Disabled Disables serial port 2 Parallel Port The system has one parallel port.
Using the BIOS Setup Utility System Security Setup To deactivate the parallel port, select the Disabled option. If you install an add-on card that has a parallel port whose address conflicts with the parallel port onboard, the system automatically disables the onboard functions. Check the parallel port address on the add-on card and adjust the address to one that does not conflict. Operation Mode This item allows you to set the operation mode of the parallel port.
Using the BIOS Setup Utility System Security Setup This option lets you set a password to prevent unauthorized access to the BIOS Utility. Setup Password Setting a Password To set a password, follow these steps: 1. Highlight the Setup Password parameter and press the left- or right-arrow key to display the password prompt. 2. Type a password. The password may consist of up to seven characters.
Using the BIOS Setup Utility System Security Setup unauthorized users. Once you set this password, you have to type it whenever you boot the system. To set the power-on password, follow the same procedures as in setting the setup password. Note: To enable the password function, you must strap pins 1-2 on JP2 located on the system baseboard. The factory default setting disables the password function with pins 2-3 strapped. See Figure 2-1 in Chapter 2 for the location of JP2.
Using the BIOS Setup Utility Loading Setup Default Settings Loading Setup Default Settings This parameter loads the default values to the system configuration parameters. The default values are the optimized configuration settings for the system. Enabling the Auto Configuration Mode and the Fast Boot Mode parameters under the Basic System Configuration menu allows this function to set the System Speed, Shadow RAM, Cache, and other system parameters to their default settings.
Using the BIOS Setup Utility Leaving Setup Leaving Setup Examine the system configuration values. When you are satisfied that all the values are correct, write them down. Store the recorded values in a safe place, such as in this manual. In the future, if the battery loses power, or the CMOS chip is damaged, you will know what values to enter when you rerun Setup. To leave the system configuration setup, follow these steps: 1. Press [Esc] to leave setup. 2.
Using the BIOS Setup Utility Fixed Disk Types Fixed Disk Types Table 4-6 lists values for the fixed disk types.
Using the BIOS Setup Utility Fixed Disk Types Type Cylinders Heads Sectors Per Track 15 (reserved) 16 612 4 17 17 977 5 17 18 977 7 17 19 1024 7 17 20 733 5 17 21 733 7 17 22 733 5 17 23 306 4 17 24 612 4 17 25 306 4 17 26 612 4 17 27 698 7 17 28 976 5 17 29 306 4 17 30 611 4 17 31 732 7 17 32 1023 5 17 NCR S10 Desktop Server User Guide 4-29
Using the BIOS Setup Utility Fixed Disk Types 4-30 Type Cylinders Heads Sectors Per Track 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41 980 5 17 42 832 8 33 43 683 12 38 44 513 16 38 45 776 8 33 46 683 16 38 47 832 6 33 48 615 2 34 49 989 16 63 50 823 4 38 NCR S10 Desktop Server User Guide
Using the BIOS Setup Utility Fixed Disk Types Type Cylinders Heads Sectors Per Track 51 1001 15 17 52 1024 17 22 53 723 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 (reserved) 63 966 10 34 64 1024 8 17 65 1024 11 17 66 918 11 17 67 905 9 17 68 1024 10 17 NCR S10 Desktop Server User Guide 4-31
Using the BIOS Setup Utility Fixed Disk Types 4-32 Type Cylinders Heads Sectors Per Track 69 1024 12 17 70 1024 13 17 71 1024 14 17 72 1024 2 17 73 1024 16 17 74 918 15 17 75 820 6 17 76 1024 5 17 77 1024 8 17 78 (reserved) 79 1001 15 32 80 1024 16 63 81 1024 10 17 82 1024 11 17 83 1024 15 17 84 776 8 33 85 926 13 17 86 805 4 26 NCR S10 Desktop Server User Guide
Using the BIOS Setup Utility Fixed Disk Types Type Cylinders Heads Sectors Per Track 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 94 903 8 46 95 966 5 34 96 535 10 50 97 715 10 50 98~100 (reserved) Auto or User (user-defined) NCR S10 Desktop Server User Guide 4-33
Using the BIOS Setup Utility Fixed Disk Types 4-34 NCR S10 Desktop Server User Guide
Using the System Utilities Identifying the System Utilities Identifying the System Utilities This chapter contains information about the system utilities that are used when upgrading your system. These utilities are as follows: • AFlash BIOS Utility • EISA Configuration Utility (ECU) Note: The AFlash BIOS Utility diskette does not come with the system package. Ask your dealer if you need the utility.
Using the System Utilities Using the AFlash BIOS Utility Using the AFlash BIOS Utility This section contains information on using the AFlash BIOS utility. Warning When installing CPU boards be aware of the following: Do not install memory-related drivers (XMS, EMS, or DPMI) when you use Aflash. There are two released versions of system BIOS. One is for uniprocessor CPU boards, and the other is for dual processor CPU boards. These versions of BIOS are not interchangeable.
Using the System Utilities Using the AFlash BIOS Utility • Loads the BIOS file to the buffer - reads the specified file from a diskette to memory for future program use or for check only. It supports the 64 KB, 128 KB, 192 KB or 256 KB files. • Saves the BIOS to a disk file - reads the BIOS from the current BIOS area and writes it to a file specified by the user. • Programs the flash memory - programs the Flash memory according to the data loaded in drive A.
Using the System Utilities Using the AFlash BIOS Utility 7. Select Program Flash Memory to erase the current BIOS, and program Flash ROM. Warning Do not turn off system power while Flash BIOS is programming. This destroys the BIOS. 8. Reboot the system. A quicker way to load the BIOS file into memory, and program the Aflash ROM is to type “c:\aflash [filename]” and press [Enter]. The program automatically performs the loading and programming functions, then reboots the system.
Using the System Utilities Using the EISA Configuration Utility Using the EISA Configuration Utility The EISA Configuration Utility (ECU) configures your computer and the boards or options added to the system.
Using the System Utilities Using the EISA Configuration Utility To install an expansion board, follow these steps: Installing an Expansion Board 1. Run ECU and specify board parameters. 2. Configure the board. 3. Install the board. Running ECU ensures conflict-free configuration of system components. System Requirements The ECU runs on any ISA or EISA computer using MS-DOS version 3.2 or higher. It requires the following minimum features: • 640 KB of memory • 1.
Using the System Utilities Using the EISA Configuration Utility 3. The Advanced Configuration Menu displays. 4. Press any key to continue. The system loads the configuration files. If any are not found on the ECU diskette you are prompted for the diskette that contains the required configuration files. What If It Will Not Boot? Sometimes the EISA Configuration Utility will not boot. If this happens, perform the following procedure: 1. Using the BIOS Setup Utility, disable all PCI adapters. 2.
Using the System Utilities Using the EISA Configuration Utility The ECU is a menu-driven program organized into a main menu and various submenus, with help screens for all options. Menus Table 5-1 describes the menu items and their submenus.
Using the System Utilities Using the EISA Configuration Utility Menu Item Submenu Function Remove Selects the current board and removes it from the current configuration Change Function Selects the current function and allows you to change the function choice; only selectable when the detailed view is active Change Resource Selects the current function and allows you to change the system resources for the function; only selectable when the detailed view is active View Revert to Saved Sets all choic
Using the System Utilities Using the EISA Configuration Utility Menu Item Settings Help 5-10 Submenu Function Software Settings Selects the current board or option and displays information about software drivers Connections Selects the current board or option and displays information about its external cable connections Board Specifications Selects the current board or Specifications option and displays information about identification and physical characteristics Resources Selects the current
Using the System Utilities Using the EISA Configuration Utility Configuring the Computer Figure 5-1 System Configuration Overview Menu (Page 1 of 1) Figure 5-1 shows the System Configuration Overview menu. It displays a graphical overview of the boards and options installed in your computer. System Configuration Overview System Edit View Settings Page 1/1 Help These are the boards and options currently detected by your computer. If this information is correct, select Exit from the System menu.
Using the System Utilities Using the EISA Configuration Utility The configuration options are used to do the following: • Change resources or functions especially when resource conflicts occur • Print configuration data about an installed board or the entire system • Lock a configuration with the current settings; for example, the board resources are locked in the system and do not change when you add new boards to the system • Solve resource conflicts on a computer with locked boards At the top of
Using the System Utilities Using the EISA Configuration Utility Configuring the System Memory Memory is not configured automatically. The system administrator must use the EISA Configuration utility (ECU) to configure the system manually. To use the ECU to configure the system, follow these steps: 1. Boot the system with the ECU diskette. 2. Select the system baseboard from the configuration screen. 3. Select 4 - 16 MB Extended Memory from the system baseboard configuration screen.
Using the System Utilities Using the EISA Configuration Utility If your system comes configured with 16 MB or more of system memory, and your system is not configured with an add-on card that requires the use of memory in the 15-16 MB range, select 16 MB Ext Memory with 15-16 MB System Used.
Using the System Utilities Using the EISA Configuration Utility If your system has less than 64 MB of system memory, subtract 16 MB from the amount of total system memory and enter that value in this field. For example, if your system has 24 MB of total system memory, subtract 16 MB from 24 MB to get 8 MB (24 MB - 16 MB = 8 MB), and enter 8M in the size field. 9. After entering the appropriate selection in the size field, press [Enter]. You are returned to the system baseboard configuration screen. 10.
Using the System Utilities Using the EISA Configuration Utility If your system has less than 128 MB of system memory, subtract 64 MB from the amount of total system memory and enter that value in this field. For example, if your system has 96 MB of total system memory, subtract 64 MB from 96 MB to get 32 MB (96 MB - 64 MB = 32 MB), and enter 32M in the size field. 13. After entering the appropriate selection in the size field, press [Enter]. You are returned to the system baseboard configuration screen.
Using the System Utilities Using the EISA Configuration Utility Avoiding Resource Conflicts If the system uses resources needed by an ISA option, you have to release those resources and reallocate other resources to the system. To avoid resource conflicts, follow these steps: 1. Specify other resources by selecting Edit, then Change Resource or Change Function. 2. Select System, then Print to print a list of the resources. 3.
Using the System Utilities Using the EISA Configuration Utility Options Starting the ECU From a Fixed Disk Although we recommend that you start this utility from the System Configuration diskette, you can start the utility from your fixed disk if you have MS-DOS installed on it. Installing the Utility on a Fixed Disk You must copy the utility files to your fixed disk before you can start the utility. To copy the files, insert the System Configuration diskette in drive A and type “copy a:*.
Using the System Utilities Using the EISA Configuration Utility Table 5-2 describes the ECU parameters. Table 5-2 EISA Configuration Utility Parameters Parameter Function Description /B BIOS video mode This parameter causes all screens to be displayed using BIOS Int 10H calls. Use this parameter on computers with non-standard displays. The default mode is to write directly to video memory. /H High resolution display If you have an EGA monitor, the utility displays in 43-line mode.
Using the System Utilities Using the EISA Configuration Utility A logo displays when the utility begins. Press any key to display a Welcome screen. Press [Enter] to display the main menu. Starting the Configure Computer Selection from MS-DOS You can bypass the main menu, and start the Configure Computer selection directly from MS-DOS. This permits the use of command line parameters to customize the operation of the utility. You must have MS-DOS and this utility installed on your fixed disk.
Using the System Utilities Using the EISA Configuration Utility The parameters are described in Table 5-3. The /B, /H, /M, and /K parameters are explained in Table 5-2. Table 5-3 Configure Computer Selection Parameters Parameter Function Description /N Non-target modeling mode This parameter runs the utility in non-target modeling mode. When you run this utility, the configuration which is stored in the SYSTEM.SCI file displays. When you save the configuration, it is normally saved to the SYSTEM.
Using the System Utilities Using the EISA Configuration Utility 5-22 NCR S10 Desktop Server User Guide
200-Watt Power Supply Requirements Types of Power Supply Requirements Types of Power Supply Requirements This appendix covers the input and output requirements of the 200-watt power supply.
200-Watt Power Supply Requirements Input Requirements Input Requirements The following represent the input requirements of the 200-watt power supply: A-2 • Maximum waveform harmonic distortion shall be less than 5%. The power supply must operate above frequency with both 100~120/200~240 VRMS input voltage ranges. • The power supply must operate over both voltage ranges with an outside switch.
200-Watt Power Supply Requirements Input Requirements Table A-1 indicates the 200-watt power supply input requirements. Table A-1 200-Watt Power Supply Input Requirements Input Frequency Input Voltage Input Current Nominal Frequency Frequency Variations 50 Hz 60 Hz 47 Hz ~ 53 Hz 57 Hz ~ 63 Hz Nominal Voltage Variation Range 100 ~ 120 VRMS 200 ~ 240 VRMS 90 ~ 132 VRMS 180 ~ 264 VRMS Maximum Input Current Measuring Range 8.0 A 4.
200-Watt Power Supply Requirements Output Requirements Output Requirements The following represent the output requirements of the 200-watt power supply: • Ripple and noise bandwidth is from DC to 20 MHz. • +12V should provide 10A surge current for the first 10 seconds after power on, and this regulation should be within +7% and -6%. • Total power consumption is 200 watts. Table A-2 indicates the 200-watt power supply output requirements (measured at output power connector).
Error Messages Types of Error Messages Types of Error Messages This appendix explains the different types of error messages and corresponding corrective measures. There are two general types of error messages: • Software • System Caution Do not continue using the computer if you receive an error message of any type. Note the message and take corrective action.
Error Messages Software Error Messages Software Error Messages Software error messages are returned by your operating system or application. These messages typically occur after you boot the operating system or when you run your application programs. If you receive this type of message, consult your application or operating system manual for help.
Error Messages System Error Messages System Error Messages A system error message indicates a problem with the computer itself. A message of this type normally appears during the power-on self-test, before the operating system prompt appears. Table B-1 lists system error messages and the corresponding corrective measures. Table B-1 Error Messages Message Action CMOS battery error Replace the RTC chip or contact your dealer. CMOS Checksum Error Check the RTC chip and the necessary jumper.
Error Messages System Error Messages Message Action Equipment configuration error Modify DRAM configuration to agree with one of the options in the memory configuration shown in Figure 4-4. Fixed disk controller error Run Setup. Fixed disk 0 error Check all cable connections. Replace fixed disk. Fixed disk 1 error Check all cable connections. Replace fixed disk. Keyboard error or no keyboard connected Check and connect the keyboard to the system unit.
Error Messages System Error Messages Message Action Press F1 to setup or other key to continue ..... Press [F1] and reconfigure the system. Real time clock error Check the RTC chip. If it is still good, run Setup. If not, replace the RTC chip.
Error Messages Correcting Error Conditions Correcting Error Conditions As a general rule, if an error message says “Press F1 to continue,” it is caused by a configuration problem, which can be easily corrected. An equipment malfunction is more likely to cause a fatal error, that is, an error that causes complete system failure. Here are some corrective measures for error conditions: 1. Run Setup. You must know the correct configuration values for your system before you enter Setup.
Error Messages Correcting Error Conditions If you are sure that your configuration values are correct and your battery is in good condition, the problem may lie in a damaged or defective chip. In both cases, contact an authorized service center for assistance.
Error Messages Correcting Error Conditions B-8 NCR S10 Desktop Server User Guide
Sample Configurations Types of Sample Configurations Types of Sample Configurations Two sample configurations are discussed in this appendix: • Standard Configuration • RAID Configuration Use the sample configurations to help configure your system.
Sample Configurations Sample Standard Configuration Sample Standard Configuration A standard configuration might consist of the following: • Pentium 166 MHz processor with parity memory support • 32 MB system memory • ISA video board with 1 MB video RAM • PCI Ethernet adapter (SMC8432BTA) • PCI Token Ring adapter (Olicom OC-3136) • 2 GB SCSI disk drive connected to an integrated Adaptec 7870 PCI SCSI controller • SCSI CD-ROM drive connected to an integrated Adaptec 7870 PCI SCSI controller Fo
Sample Configurations Sample Standard Configuration 3. Install the SCSI CD-ROM drive in the bottom front drive bay. 4. Connect power cables and SCSI cables to the 2 GB SCSI disk drive and the SCSI CD-ROM drive. 5. Install the memory SIMMs in bank 1 on the system baseboard (installed in groups of two SIMMs). 6. Install the PCI Ethernet Adapter in PCI slot 1 (topmost PCI slot). 7. Install the PCI Token Ring Adapter in PCI slot 2 (below the PCI Ethernet adapter). 8.
Sample Configurations Sample Standard Configuration 5. Go to page 2 and set parameters as follows (in the order indicated): Hard Disk Block Mode Advanced PIO Mode Hard Disk Size > 504 MB Hard Disk 32-Bit Access Auto Configuration Mode Fast Boot Mode Num Lock After Boot Memory Test [Disabled] [Disabled] [Disabled] [Disabled] [Disabled] [Disabled] [Enabled] [Enabled] 6. Return to page 1, and set parameters as follows: Diskette Drive A Diskette Drive B Fixed Disk 0 ( 0 MB) Fixed Disk 1 ( 0 MB) [1.44 MB 3.
Sample Configurations Sample Standard Configuration Caution: Do not select Write Through for the Cache Scheme. Selecting Write Through for the Cache Scheme renders the system unusable. System Memory Parity Memory at 15 MB-16 MB Res for E0000h - FFFFFh (System BIOS) C0000h - C7FFFh (Video BIOS) [Enabled] [System] Use [Cacheable] [Cacheable] For Dual Processor Boards: Page 2 - Set the parameters as follows: Guaranteed Access Time Mode Highest Priority Device for PCI Arb [Enabled] [Rotation] 9.
Sample Configurations Sample Standard Configuration 11. Press [Esc] to return to the main menu in BIOS Setup. To configure the PCI adapters, follow these steps: Configuring the PCI Adapters 1. Select PCI System Configuration from the main menu in BIOS Setup. 2. Use the up and down arrow keys to select the PCI slot number. Use the right and left arrow keys to change the IRQ Level for INTA Pin settings. • Available IRQ settings are 3, 4 ,5, 7, 9, 10, 11, 14, and 15.
Sample Configurations Sample Standard Configuration • Set PCI slot 3 to --. • Set the On Board SCSI to IRQ 11. • Set the VGA Palette Snoop to Disabled. • Set the On Board SCSI AIC-7870 to Enabled. • Set the Boot Drive to Enabled.
Sample Configurations Sample Standard Configuration 1. Press [Control] + [A] when the following displays: Adaptec AIC-7870 BIOS v1.2 <> (Refer to the Adaptec SCSI documentation for additional information about these settings.) 2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CD-ROM drive are displayed with the correct information. If a low-level format on the 2 GB disk drive is needed, perform it now. It is usually not needed. 3.
Sample Configurations Sample Standard Configuration Send Start Unit Command [yes] 5. Press [Enter] to return to previous menu. 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) Support Removable Disks... Extended BIOS Translation... Display Message During BIOS Initialization... Multiple LUN Support BIOS Support for More than 2... [Enabled] [Boot Only] [Enabled] [Enabled] [Disabled] [Enabled] 7.
Sample Configurations Sample Standard Configuration 1. Insert the EISA Configuration Utility in the diskette drive. Observe that the EISA Configuration Utility boots properly. 2. Select M5 from the Advanced Configuration menu. Note: Refer to Chapter 5 for instructions on configuring the memory correctly. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters. PCI Adapter IRQ settings are set in the BIOS Setup Utility.
Sample Configurations Sample Standard Configuration Mouse Port Keyboard Port Floppy Disk Controller IDE HDD Interface Parallel Port Serial Port 1 Serial Port 2 System Setting Special System Ports EISA Reserved Device [Enabled] [Enabled] [Enabled] [Disabled] [Enabled as LPT1...] [Enabled as Serial 1...] [Enabled as Serial 2...] [Enabled] [Enabled] *Note: If a PCI adapter is configured in the system, change Disabled to the IRQ level for the PCI adapter installed in the slot. 4.
Sample Configurations Sample RAID Configuration Sample RAID Configuration A RAID configuration might consist of the following: • Pentium 166 MHz Processor with ECC Memory Support • 128 MB System Memory • ISA Video Board w/1MB Video RAM • PCI Ethernet Adapter (SMC8432BTA) • PCI Token Ring Adapter (Olicom OC-3136) • PCI RAID Adapter (Mylex) • Three 2 GB SCSI wide hard drives connected to the Mylex RAID controller • One 2 GB SCSI narrow hard drive connected to the onboard AIC-7870 SCSI controll
Sample Configurations Sample RAID Configuration connected to the Mylex PCI RAID adapter should be configured as SCSI ID 0, 1, and 2, for use in a RAID configuration. 2. Install the SCSI CD-ROM drive in the bottom front drive bay. 3. Install the system boot drive (SCSI ID 0) in a 5.25inch to 3.5-inch conversion bracket and install it in the middle, front drive bay. 4. Of the three remaining drives, install one in conversion bracket and install it in the bottom, front drive bay.
Sample Configurations Sample RAID Configuration 10. Install the PCI RAID Adapter in PCI slot 3. Configuring the System Settings The procedure is the same as the procedure for configuring the system settings in the Standard Configuration. The procedure is repeated here for your convenience. To configure the system settings, follow these steps: 1. Turn on power to the system. Observe that the memory test is executed (memory addresses should be rapidly displayed in upper left-hand corner of screen).
Sample Configurations Sample RAID Configuration Memory Test [Enabled] 6. Return to Page 1, and set parameters as follows: Diskette Drive A Diskette Drive B Fixed Disk 0 ( 0 MB) Fixed Disk 1 ( 0 MB) [1.44 MB 3.5-inch] [None] [None] [None] 7. Press [Esc] to return to the main menu in BIOS Setup. 8. Select Advanced System Configuration.
Sample Configurations Sample RAID Configuration 9. Press [Esc] to return to the main menu in BIOS Setup. 10. Select System Security. On Page 1, set the parameters as follows: Disk Drive Control Diskette Drive Fixed Disk Drive System Boot Drive [Normal] [Normal] [Drive A then C] On Board Communication Ports Serial Port 1 Base Address [3F8h] Serial Port 2 Base Address [2F8h] Parallel Port Base Address [Parallel 1 (3BCh)] Operation Mode [Stndrd PP (SPP)] Mode EPP Version Selection [1.
Sample Configurations Sample RAID Configuration • Available IRQ settings are 3, 4 ,5, 7, 9, 10, 11, 14, and 15. • To make IRQ 3 available for selection, you must disable Serial Port 2 in the System Security menu. • To make IRQ 4 available for selection, you must disable Serial Port 1 in the System Security menu. • To make IRQ 7 available for selection, you must disable Parallel Port 1 in the System Security menu. 3. Make the following settings: • Set PCI IRQ Setting to Manual.
Sample Configurations Sample RAID Configuration When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot 1 [ 5] [ 14] [15] [11] PCI Slot 2 [ 14] [15] [11] [ 5] PCI Slot 3 [15] [11] [ 5] [14] On Board SCSI [11] [ 5] [ 14] [15] VGA Palette Snoop [Disabled] On Board SCSI AIC-7870 [Enabled] Boot Device [Enabled] 4. Press [Esc] to return to the main menu in BIOS Setup. 5. Press [Esc] again.
Sample Configurations Sample RAID Configuration 2. Select SCSI Disk Utilities. Observe that the information that displays for the 2 GB disk drive and the CD-ROM drive is correct. If a low-level format on the 2 GB disk drive is needed, perform it now. It is usually not needed. 3.
Sample Configurations Sample RAID Configuration Extended BIOS Translation... Display Message During BIOS Initialization... Multiple LUN Support BIOS Support for More than 2... [Enabled] [Enabled] [Disabled] [Enabled] 7. Press [Enter] to return to previous menu. 8. Press [Esc] until prompted to save configuration. Save the configuration and the system reboots.
Sample Configurations Sample RAID Configuration 2. Select M5 from the Advanced Configuration menu. Note: Refer to Chapter 5 for instructions on configuring the memory correctly. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters. PCI Adapter IRQ settings are set in the BIOS Setup Utility. You enter the IRQ settings in the EISA Configuration Utility so that the EISA Configuration Utility does not assign IRQ values to EISA Adapters that have already been used for PCI Adapters.
Sample Configurations Sample RAID Configuration Parallel Port Serial Port 1 Serial Port 2 System Setting Special System Ports EISA Reserved Device [Enabled as LPT1...] [Enabled as Serial 1...] [Enabled as Serial 2...] [Enabled] [Enabled] *Note: If a PCI adapter is configured in the system, change Disabled to the IRQ level for the PCI adapter installed in the slot. 4. Exit and save the configuration.
System Support Log Preface Preface This appendix includes the forms to enter complete records for the NCR S10 Desktop system. You should keep complete and accurate records.
System Support Log Preface This appendix includes the following sections: D-2 • Support Services - Information about NCR support services • Hardware Records - Logs to enter the hardware performance and service records • Software Records - Logs to enter the software records • Current System Configuration - Logs to identify system components and peripherals • Preventive Maintenance - Logs to enter preventive maintenance activities • Installation Records - A place to file records of the original
System Support Log Support Services Support Services This section is for recording and maintaining information about NCR support services.
System Support Log Support Services NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. Three support levels are available, as listed below. Priority Plus Priority Next Day Coverage Hours 24 hours 7 days 8 a.m. - 9 p.m. Mon-Fri 8 a.m. - 5 p.m.
System Support Log Support Services To place a hardware support call, follow these steps: Placing a Hardware Support Call 1. Call the hardware support number you recorded on the previous page. Note that after-hours calls are subject to an extended coverage charge. 2.
System Support Log Support Services • Record any failure or error information displayed. If appropriate, record the entire screen. • Perform a memory dump of the system, if possible.
System Support Log Support Services Placing a Software Support Call Software support contract agreements are available to support your local operating system environment. Ask about these service products at the support center. To place a software support call, follow these steps: 1. Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this appendix. Note that after-hours calls are subject to an extended coverage charge. 2.
System Support Log Hardware Records Hardware Records This section is for recording and maintaining hardware performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential that you complete all customer entry portions of the appropriate log when placing a support call. Different Types of Logs There are different ways to maintain hardware records.
System Support Log Hardware Records Maintain separate Hardware Logs for the repair service, preventive maintenance, support notes, and updates for system peripherals. For example, use a separate form for each hard drive, peripheral drive, plotter, and printer on the system. Use another Hardware Log to record support information on all the miscellaneous devices such as terminals, distributed terminal controllers, small printers, and PCs.
System Support Log Hardware Records D-10 NCR S10 Desktop Server User Guide
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide D-11
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem D-12 Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide D-13
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem D-14 Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide D-15
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem D-16 Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide D-17
System Support Log Hardware Records Hardware Log Page __________ Customer Entry Service Note PM NCR Entry Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem D-18 Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S10 Desktop Server User Guide
System Support Log Software Records Software Records This section is for recording and maintaining software performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential that the customer complete all customer entry portions of the Software Product Log or the System Software Log when placing a support call.
System Support Log Software Records D-20 NCR S10 Desktop Server User Guide
System Support Log Software Records Software Product Log Name of Software Package _______________________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name NCR S10 Desktop Server User Guide Page __________ Sales Order Number Name of Installer D-21
System Support Log Software Records Software Product Log Name of Software Package _______________________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed D-22 Revision Update Patch Revision Level Product Name NCR S10 Desktop Server User Guide Page __________ Sales Order Number Name of Installer
System Support Log Software Records Software Product Log Name of Software Package _______________________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Product Name NCR S10 Desktop Server User Guide Page __________ Sales Order Number Name of Installer D-23
System Support Log Software Records Software Product Log Name of Software Package _______________________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed D-24 Revision Update Patch Revision Level Product Name NCR S10 Desktop Server User Guide Page __________ Sales Order Number Name of Installer
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S10 Desktop Server User Guide D-25
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) D-26 NCR S10 Desktop Server User Guide
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S10 Desktop Server User Guide D-27
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) D-28 NCR S10 Desktop Server User Guide
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S10 Desktop Server User Guide D-29
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) D-30 NCR S10 Desktop Server User Guide
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S10 Desktop Server User Guide D-31
System Support Log Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) D-32 NCR S10 Desktop Server User Guide
System Support Log Current System Configuration Current System Configuration This section is for recording and maintaining information about system components and peripherals.
System Support Log Current System Configuration D-34 NCR S10 Desktop Server User Guide
System Support Log Current System Configuration Adapter Board Locations Record information about each adapter board installed in your system.
System Support Log Current System Configuration D-36 NCR S10 Desktop Server User Guide
System Support Log Current System Configuration System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number NCR S10 Desktop Server User Guide Description Location / Phone D-37
System Support Log Current System Configuration System Equipment List Page __________ Physical Path D-38 LDEV or LU Number Device Model Number Device Serial Number NCR S10 Desktop Server User Guide Description Location / Phone
System Support Log Current System Configuration Hardware Configuration As you make changes in the system, make a listing of the system’s current I/O configuration in this section.
System Support Log Current System Configuration D-40 NCR S10 Desktop Server User Guide
System Support Log Preventive Maintenance Preventive Maintenance This section is for entering preventive maintenance activities. The primary purpose of preventive maintenance is to keep unscheduled interruptions to a minimum. Following a well-planned preventive maintenance program can help you maintain a high level of system performance at a minimum cost.
System Support Log Preventive Maintenance require more frequent cleaning. Use the Preventive Timetable Worksheets provided to record the schedule. General Customer Preventive Maintenance Guidelines General customer preventive maintenance guidelines are as follows: Central Processor Unit (CPU) Clean CPUs on a regular basis to prevent heat build-up due to dust on electronic components. Use a high quality cleaner prescribed for computer equipment.
System Support Log Preventive Maintenance Terminals and PCs Clean terminals and PCs and replace batteries on a regular basis. If battery replacement is necessary, follow the procedures in the documentation that came with your terminal or PC. General Customer Preventive Maintenance Procedures Use this list as a guide only. Refer to the documentation that came with individual devices for specific procedures.
System Support Log Preventive Maintenance D-44 NCR S10 Desktop Server User Guide
System Support Log Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial NCR S10 Desktop Server User Guide D-45
System Support Log Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Time Required Scheduled Date Scheduled Time CE or Customer Initial D-46 NCR S10 Desktop Server User Guide Aug Sep Oct Nov Dec
System Support Log Preventive Maintenance Preventive Maintenance Reference Sheet Device Name Special Tools, Equipment, and Materials Preventive Maintenance Procedure NCR S10 Desktop Server User Guide Reference Manual (Title, Part #, and Page #) D-47
System Support Log Preventive Maintenance Preventive Maintenance Reference Sheet Device Name D-48 Special Tools, Equipment, and Materials Preventive Maintenance Procedure NCR S10 Desktop Server User Guide Reference Manual (Title, Part #, and Page #)
System Support Log Installation Records Installation Records This section is for attaching information about the parts and configuration of the system as it was shipped from the factory. Attach documents here such as packing lists, hardware configuration records, and software installation records. Note: After the system is installed, complete the “Current System Configuration” section earlier in this appendix.
System Support Log Installation Records D-50 NCR S10 Desktop Server User Guide
System Support Log Customer Support Agreement Customer Support Agreement Attach a copy of your current customer support agreement here.
System Support Log Customer Support Agreement D-52 NCR S10 Desktop Server User Guide
System Support Log List of NCR Support Telephone Numbers List of NCR Support Telephone Numbers This section contains support telephone numbers for the United States and other areas of the world. NCR Faxback System United States Support Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system. In the United States, call the NCR General Purpose Global Support Center.
System Support Log List of NCR Support Telephone Numbers Other Areas Support Australia Austria Belgium-FRA Belgium-NED Canada Cyprus Denmark Dubai Egypt Finland France Germany Greece Hong Kong India Indonesia Ireland Israel Korea Lebanon Luxembourg-GE D-54 Toll numbers are marked with an asterisk (*). Toll-free numbers are unavailable in those areas.
Index A Advanced PIO mode ......................................................... 4-10 AFlash BIOS ............................................................. i, 5-2 – 5-4 Auto-configuration mode ................................................. 4-11 B Baseboard ...................................................... 2-2, 2-4, 3-1 – 3-2 Battery ................................................................. 4-6, B-3 – B-4 BIOS setup .......................................................
Index Guaranteed access time 4-15 Guaranteed access time ..................................................... 4-15 G H I Hard disk block mode ....................................................... 4-10 Hard disk size .................................................................... 4-11 Hard drive 32-bit access .................................................... 4-11 Help ...................................................................................... 1-5 Support telephone numbers .........
Index 4-9 Video display S V Sample configurations ............................................ C-1 – C-22 Sample RAID Configuration ......................... C-12 – C-22 Sample Standard Configuration ..................... C-2 – C-11 SCSI-2 .................................................................. 2-4, 2-12, 4-16 Security .................................................................... 4-19 – 4-25 Serial ports ..................................... 2-2, 2-14, 4-10, 4-21 – 4-22 Shadow RAM ....
Index Video display Index-4 4-9 NCR S10 Desktop Server User Guide
