Warranty

Neato Robotics, Inc. Limited Manufacturer’s Warranty
Neato Robotics, Inc. warrants to the original purchaser (“you” or “your”) that your Neato
Robotics hardware product (“Product”), excluding batteries, shall be free from defects in
material and workmanship for 1 year from the original date of purchase. In the case of batteries,
a Warranty Period of six (6) months shall apply and ‘Warranty Period’ shall be read accordingly
throughout this document. In the case that the product purchased is a Neato-Certified
Refurbished product, a Warranty Period of three (3) months shall apply and ‘Warranty Period’
shall be read accordingly throughout this document. You may also find the full details of this
limited warranty by selecting your Product in the Online Support section of our website at
www.neatorobotics.com. Except where prohibited by applicable law, this warranty is
nontransferable and is limited to the original purchaser. This warranty gives you specific legal
rights, and you may also have other rights that vary under local laws. If you are dealing as a
consumer this limited warranty does not affect your statutory rights.
Remedies
To the maximum extent permitted by applicable law, Neato Robotics’ entire liability and your
exclusive remedy for any breach of warranty during the applicable warranty period shall be, at
Neato Robotics’ option, (1) to repair or replace the Product, or (2) if Neato Robotics cannot
reasonably repair or replace the Product to refund the price paid, provided that the Product is
returned to the point of purchase or such other place as Neato Robotics may direct with a copy of
the sales receipt or dated itemized receipt. Shipping and handling charges may apply except
where prohibited by applicable law.
Neato Robotics may, at its option, use new or refurbished or used parts in good working
condition to repair or replace any Product. Any replacement Product will be warranted for the
remainder of the original warranty period or thirty (30) days from the date of shipment of the
replacement Product, whichever is longer or for any additional period of time that may be
applicable in your jurisdiction.
How to Obtain Warranty Support
Before submitting a warranty claim, visit the support section of www.neatorobotics.com for
technical assistance. If you cannot resolve the issue with your robot, all warranty claims and any
other Product related questions should be addressed directly to Neato Robotics or an authorized
Neato partner. The addresses and customer service contact information for Neato Robotics and
authorized Neato partners can be found on the web at www.neatorobotics.com/support, select
your country and click on Warranty & Repair.
Exclusions
This warranty does not cover consumable parts such as batteries, filters, or brushes that are
subject to normal wear; or problems or damage resulting from (1) accident, abuse,
misapplication, or any unauthorized repair, modification or disassembly or opening of the chassis
of the Product; (2) improper operation or maintenance, use not in accordance with Product