User Guide My
Meet Your Neato Robot Congratulations on your new robot vacuum. This Wi-Fi enabled robot allows you to manage your floor cleaning from a phone, tablet, and other smart devices. This guide will help get your robot set up and connected via the Neato app. You’ll also find some important information on operating and maintaining your robot for best performance. Then relax. Your robot will let you know when your floors are clean. Any problems? Just let us know. We are here to help. https://support.neatorobotics.
Table of Contents Overview.................................................. 3 Important Items and Tips................ 4 Start Button & LED Lights.............. 6 How Neato Works............................... 7 Using the Neato App......................... 8 Using Your Neato Robot Without the Neato App................... 11 Neato FloorPlanner With “No-Go” Lines........................................ 13 Maintaining Your Neato Robot.... 16 More Info..................................................
Overview 12 10 11 3 1 13 14 9 2 15 16 4 1 Dirt Bin and Filter 2 Top 3 Laser Cover 4 Start Button 5 Info LED 6 Battery LED 7 Handle 8 Front Bumper 9 Charge Base 5 6 7 8 INFO LED is used for: · Wi-Fi connection status · Cleaning status · Errors BATTERY LED is used to show: · Charge state · Battery Errors 10 Brush 11 Wall Following Sensor Window 12 Drop Sensor Window 13 Brush Guard 14 Battery Door 15 Wheels 16 Charging Contacts Requirements: You need Wi-Fi, a phone or tablet running iOS 10 or
Important Items Keep your robot away from liquids and wet areas. Move or cover pet bowls and plant trays. Clear the area of small items such as toys and clothing. Tie up wires, curtains, and other lowhanging items. Thick carpet on top stair may affect the ability of the robot’s navigation system to prevent falls (top stair with low pile carpet is OK). To make sure your robot sees the drop, place boundary markers 6 inches/15cm from the edge of the stair. Keep your Neato robot inside the house.
Important Tips To keep your robot out of places you don’t want it to go, set down boundary markers (included in specific models, but Neato Boundary Markers are compatible with all Neato robots), or set “No-Go” Lines in MyFloorPlan. The Combo brush offers superior pick-up of pet hair and is ideal for homes with multiple types of flooring. You can use scissors to cut boundary markers to a shorter length. Before connecting your robot to your Neato account, view the How-To Video online at https://support.
Start Button & LED Lights BATTERY LED ROBOT IS: Cleaning Charging LED COLOR WHAT IT MEANS Solid Green Battery level is normal Solid Yellow Battery level is low and must be charged before a new cleaning can be started Solid Red Battery level is low and robot must return to charge base Green (Solid or pulsing) Battery is charging and robot can start cleaning Pulsing Yellow Battery is charging and must complete before cleaning can start Pulsing Red Battery level is low and must be charged befor
How Neato Works HOUSE CLEANING SINGLE ROOM CLEANING In normal operation, the Neato robot comes off of its base, explores its surroundings, and starts cleaning. It starts cleaning in sections approximately 15’x15’ depending on layout and furniture in the room. It will continue to clean section by section until the entire area is cleaned. If you just want to clean a single room, you can manually place your robot in the room, press the start button, and close the door.
Using the Neato App Follow the instructions in the Quick Start Guide to connect your robot to the Neato app. It is recommended that you set up your robot to work with the Neato app to get the best experience and access to all of the features. Benefits of using the Neato app: • Neato FloorPlanner with “No-Go” Lines • Easy access & control • Start your robot when you are not home • Easily pause cleaning from the app • Instant notifications (cleaning complete, alerts, etc.
Using the Neato App HOUSE CLEANING SPOT CLEANING To start a House Cleaning, press the Start button in the Neato app, and your Neato robot will clean the entire floor on one level automatically moving from room to room. From the app you can Start, Pause, Resume, Stop, and Return to Start/Base. To start a Spot Cleaning, select Spot, and press the Start button in the Neato app. Your Neato robot will clean a 7’x7’ area. NOTE When canceled mid-cleaning, your robot will stop in place.
Using the Neato App ROBOT SOFTWARE UPDATES SMARTWATCH CAPABLE Keep the software on your robot current. You can initiate a robot software update using the Neato app. If you have an Apple Watch or a Wear OS enabled smartwatch, you can access some features on your watch such as start, stop, and receiving notifications. Your watch needs to be in the vicinity of your smartphone for these features to be accessible.
Using Your Neato Robot Without the Neato App HOUSE CLEANING SPOT CLEANING You can initiate House Cleaning by pressing the Start Button once. Your Neato robot will clean the entire floor on one level automatically moving from room to room. You can initiate Spot Cleaning by pressing the Start Button twice. During Spot Cleaning, if you press the Start Button, the robot Place your robot will pause. If you press it centered and again, it will resume. To facing the area cancel the Spot Cleaning, to be cleaned.
Cleaning Profiles Extra Care Navigation When you start a house cleaning with the Neato app, you can select one of the profiles below to determine the robot’s cleaning style. Extra Care navigation is useful if you have delicate furniture. When it is enabled, the robot navigates more carefully around objects. It leaves a wider buffer around items like chair legs. ECO In the Eco profile, the brush and blower are at a medium setting, allowing the robot to clean a larger area on a single charge.
Neato FloorPlanner With “No-Go” Lines NEATO FLOORPLANNER Using the Neato app, Neato FloorPlanner allows you to set up virtual boundaries called “No-Go” Lines so you can tell the robot where not to go. This eliminates the need to use physical barriers, including Neato’s Boundary Markers. Use the Neato app and the FloorPlanner map of your home to set up virtual boundaries called No-Go Lines so you can tell the robot where not to go.
Neato FloorPlanner With “No-Go” Lines Tap the “ADD NO-GO LINE” icon and draw your boundary line directly on the map. Continue tapping the “ADD NO-GO LINE” button to create multiple boundary lines. A confirmation prompt will appear, letting you know that “No-Go” lines have been saved. Once saved, your new floor plan with virtual No-Go Lines will become your default map, and be utilized for future cleaning events. TIP: Draw No-Go Lines more accurately by zooming into the floor plan.
Cleaning with No-Go Lines To clean with No-Go Lines enabled, the robot must start from the charge base and the cleaning must be initiated from the Neato app. Press the Start button on the app, or schedule a cleaning on the app. NOTE: • After each cleaning, tap the , to see a Cleaning Summary which shows where the robot has cleaned on the coverage map. • To use No-Go Lines, the charge base must stay in the original location where the floor plan was created.
Maintaining Your Neato Robot IMPORTANT BRUSHES Your robot needs regular maintenance to operate reliably. This means checking/ cleaning the brushes and emptying the dirt bin after every use or as needed, depending on your environment. Failure to do this may cause problems with your robot and impact your robot’s performance and void your warranty coverage. Remove the brush guard by pulling up on both sides. Carefully remove hair from the brush.
Maintaining Your Neato Robot ROBOT TOP WARRANTY Clean the top of the robot and the area around the laser top with a soft cotton cloth. Neato Robotics, Inc. warrants to the original purchaser that the Neato Robotics hardware product, excluding batteries, shall be free from defects in material and workmanship for 1 year from the original date of purchase. SENSORS In the case of batteries, a Warranty Period of six (6) months applies.
More Info ACCESSORIES REGISTER YOUR NEATO You can find information about accessories and replacement parts for your Neato robot at www.NeatoRobotics.com. Even if you are not using the Neato app, you can stay up to date on software releases and special offers by registering your robot. Go to www.NeatoRobotics. com/My-Neato to create an account and register your Neato robot.
Troubleshooting Neato app robot status What it means “Robot Offline” message in the Neato app The robot is disconnected from its Wi-Fi connection. What to do The Neato robot may occasionally go offline if the signal strength of the Wi-Fi connection is weak or intermittent. This is usually a temporary situation, and typically, the robot will go back online on its own once it re-establishes a connection.
Troubleshooting Neato app robot status What it means "Area too empty" message when creating a floor plan. This means there is no side wall or large furniture near the charge base making it difficult for the robot to distinguish this area from others in the home. What to do Place the charge base in an area where there is a side wall or other large furniture within a 10 foot radius of the charging station. If issue persists, please contact Neato Customer Care www.neatorobotics.
You and Your Neato Robot Congratulations on your new Neato robot. You will soon experience the joy of having clean floors without ever pushing a vacuum. Observe your robot during the first few cleaning runs. You may find that a few small adjustments in your home (moving a chair or lamp a few inches, picking up cords) will make a big difference in your experience . Help your robot and your robot will help you. P/N 500-0073 Rev.
