USER GUIDE
3300 ICP 8.
Table of Contents ABOUT YOUR PHONE .............................................................................................................. 1 Elements of Your Phone ............................................................................................................. 3 Ring/Message indicators............................................................................................................. 4 Selecting Menu Options........................................................................
Redial ........................................................................................................................................ 13 Redial – Saved Number ............................................................................................................ 13 Speed Call Keys........................................................................................................................ 14 Speed Call – Personal ......................................................................
Attendant Call Hold - Remote Retrieve.................................................................................... 27 Call Park.................................................................................................................................... 28 Call Pickup................................................................................................................................ 29 Campon ............................................................................................
FAILOVER MODE .................................................................................................................. 44 EMERGENCY CALLS ............................................................................................................
ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access.
The 5212 IP Phone The 5224 IP Phone 2
Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Options" elsewhere in this guide.
• (MESSAGE) : provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note : The Ring/Message indicator also flashes when messages are waiting. 6) Keypad Use to dial. 7) Programmable Personal Keys and Designation Card Provides 12 keys that can be programmed as speed call keys, feature keys, or line appearance keys, according to your communication needs. Personal keys have status indicators.
To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. Procedures in this guide show all menu selection options, where applicable—for example, "Press the * or Yes softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for example, "On a 5224 IP Phone only, press the Save softkey".
TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
7
CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or 5. Press ( SUPERKEY ). ( DOWN ). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: • Press ( UP ) or ( DOWN ).
Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. NOTE: You can only use the Speed Call Keys for details. key on the 5212 IP Phone to program Speed Call keys. See To program some features to a personal key, you must dial a feature access code.
1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press ( REDIAL ). Answer a call Do one of the following: • Lift the handset. • Press • Press the flashing Line appearance key and lift the handset. • Press the flashing Line appearance key and press ( SPEAKER ). ( SPEAKER ).
more information, contact your System Administrator. To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL 3. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3.
• If the next letter in the name is on the same digit key as the previous letter, press the —> softkey before proceeding. • If required, press —> softkey to add a space between the first and last name. 4. Press the Lookup softkey. • If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key.
To store a Speed Call number: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Personal Keys?" appears. 3. Press * or the Yes softkey. 4. Press a personal key that isn't a line key. 5. Press * or the Change softkey 6. On a 5224 IP Phone only, press the Yes softkey. 7. Do one of the following: • To enter a new number, dial the number (press create a one–second pause during dialing; press to lengthen the pause.) • To enter a trunk flash, press ( TRANS/CONF ).
3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press second pause during dialing; press pause.) ( HOLD ) between digits to create a one– ( HOLD ) more than once to lengthen the 5. Hang up. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers.
Auto–Answer To enable or disable Auto–Answer: • Press the Auto-Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: • To enable Auto-Answer, press the TurnOn softkey. • To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: • Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.
To change a Group Listen call into a Handsfree call so that others in the room can join the conversation: 1. Press (SPEAKER). 2. Hang up the handset.
CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial **1 and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call. To turn Mute on during a call: • Press ( MUTE ).
• To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press ( TRANS/CONF ). 2. Dial the number of the next party. 3. Wait for an answer.
To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties: • Press the Swap/Trade feature key or the Trade softkey. Call Forward Call Forward lets you redirect incoming calls to an alternate number.
7. Press * or the Program softkey . 8. Dial the destination number. If you make an error while dialing, press * or the <— softkey to correct errors. 9. Press ( DOWN ) or the Save softkey. To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5.
To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press * or the Review softkey. 5. Press * or the Change softkey. 6. Press # or the TurnOff softkey. 7. Press ( SUPERKEY ).
Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press ( SUPERKEY ). 2.
3. Do one or all of the following: • To call the message sender, press #. • To erase the message, press *. To respond to a message waiting condition on your 5224 IP Phone: 1. Press ( MESSAGE ). 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Yes softkey, and do one or all of the following: • To display the time the message was sent, press the More softkey. • To display the number of the caller, press the More softkey twice.
• To enter a new password, enter your password. • To change or clear your password, enter your current password. 5. Press the Enter softkey. 6. changing or clearing your password, do one of the following: • To change your password, enter your new password and press the Enter softkey. • To clear your password, enter 0. 7. Enter your new password again. 8. If you are setting up or changing a password, press the Enter softkey. 9. Press ( SUPERKEY ).
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: ( TRANS/CONF ). 1. Press 2. Dial **3. 3. Dial the Account Code digits. 4. Press #. 5. Press ( CANCEL ). To enter an Account Code during a call on a 5224 IP Phone: 1. Press ( SUPERKEY ). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5.
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: • Press the Call Park feature key (must be programmed) • Press ( TRANS/CONF ), and then dial *7#.
Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: • Press the Wait feature key or the Wait softkey. To retrieve a call when you hear Campon tone: • Press the Trade feature key or the Trade softkey.
Override To use Override when you encounter busy or Do Not Disturb tone: • Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
• When your phone is idle, press (MUTE) once. The MUTE key light flashes to indicate that Handsfree Answerback is ON. • When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: • Press the flashing • To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. (MUTE) key once. The MUTE key light turns OFF.
Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Do one of the following: • To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey. • To cancel the Reminder, press the Clear softkey.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.
Music To turn Music on and off on a 5212 IP Phone when the phone is idle: • Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: • To turn the music on, press the TurnOn softkey. • To turn the music off, press the TurnOff softkey. 4. Press ( SUPERKEY ).
• To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number. Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press ( TRANS/CONF ). 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the Centrex feature access code.
Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing (TRANS/CONF) or a DSS key, may also save the recording. To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone.
4. Press the Okay softkey. To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
To delete a particular call from the call log: • With the call log that you want to delete displayed, press # twice or press the Delete softkey. Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell.
Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: • Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example).
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 5224 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator): • Line Interface Module mode: your phone allows you to use the Line Interface Module line at any time.
Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep. Note: This feature may not be supported in all regions.
FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure: • Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered.
®,™ Trademark of Mitel Networks Corporation © Copyright 2008, Mitel Networks Corporation All rights reserved
