MITEL 5330 IP and 5340 IP Phones User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators ....................................................................................................... 11 For Users on Resilient 3300 ICP Systems ................................................................
5330/5340 IP Phones – User Guide Enable URL Displays on your Phone ................................................................................... 26 Enable PC Connectivity........................................................................................................ 26 USING THE PC COMPANION APPLICATION ................................................................... 27 About the PC Companion Application .................................................................................
Table of Contents Mute ...................................................................................................................................... 41 Transfer ................................................................................................................................. 42 Conference ............................................................................................................................ 42 Conference Split......................................................
5330/5340 IP Phones – User Guide Hot Desk - PIN Change ........................................................................................................ 63 Make Busy ............................................................................................................................ 63 Message Waiting Indicator ................................................................................................... 64 Messaging - Advisory .............................................................
Table of Contents Save a message ..................................................................................................................... 76 Delete a message................................................................................................................... 76 Add a message sender to your contacts list........................................................................... 76 Forward a message to another mailbox..................................................................
ABOUT YOUR PHONE The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access.
5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker Provide the following audio control capability: and Mute Controls • (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers.
5330/5340 IP Phones – User Guide Elements of Your Phone Feature Function • 4) Fixed Function Keys (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. Give you access to the following phone functions: • (APPLICATIONS): provides access to menus for your phone's applications and settings.
5330/5340 IP Phones – User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.
5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the blue Applications key to access your phone’s applications.
5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the PC Companion application to program these keys.
5330/5340 IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications window gives the current status of your phone’s applications. key. The Applications home To open an application, press the key beside the application name: • People (5340 IP Phone only): Use the People application to add, delete and edit contact names and numbers.
5330/5340 IP Phones – User Guide You can press the programmed application key from the default Phone Window. For information on programming keys, see Programming Features On Your Keys. Using the Settings Application The Settings application provides a single location to access all your phone settings. The Settings window provides access to the Settings application. Select any of the options below to access a window where you can view and configure settings for your phone.
5330/5340 IP Phones – User Guide Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.
5330/5340 IP Phones – User Guide 5. Do one of the following: • If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. Press Dial to call the number or press To Contacts to save the contact details to the People application (5340 IP Phone only). • Press • Press Close to return to the previous list. or at the bottom of the set to display details for another log. Review Call Log Icons 1. Press the blue Applications key, press Help, and press Key Icons.
5330/5340 IP Phones – User Guide Getting Help To access the 5330/5340 IP Phone help and documentation: 1. Press the blue Applications key. 2. Press Help. You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons or Quick Help. • Press help option. or at the bottom of the set to view items for the selected 3. Press Close.
5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis.
5330/5340 IP Phones – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the onscreen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted.
5330/5340 IP Phones – User Guide Specify Language To specify the language in which prompts and applications display: 1. Press Settings. 2. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 3. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5330/5340 may differ from those supported on the ICP.
5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Settings. 2. Press Audio Feedback. 3. Set the options using the appropriate actions described below: Option Action Turn audio feedback off for errors Press Turn Off.
5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings. 2. Press Call Notification. 3. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed. 4. Press Save.
5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press “Ring Adjust”. 4. Press “Ringer Pitch”. 5. Press (UP) or (DOWN). 6. Press Superkey.
5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press Settings. 2. Press External Messages. 3. Press the checkbox Enable. 4. Press Save. Enable URL Displays on your Phone To enable third-party URLs to display in the Web Browser application: 1. Press Settings. 2. Press Go to URL. 3. Press the checkbox Enable. 4. Press Save.
5330/5340 IP Phones – User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC. You can also use the PC Companion Application to program your feature keys to launch phone or PC applications, open PC documents like a Microsoft Word document, or navigate to a URL directly using your browser.
5330/5340 IP Phones – User Guide 6. To launch the PC Companion Application, click the Windows Start menu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application. 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left. b) Enter the IP Address field you recorded in Step 2 in Configuring the PC Companion on Your Phone.) Enter the password you selected in Step 4 in Configuring the PC Companion on Your Phone or use the default password. 8.
5330/5340 IP Phones – User Guide Programming Feature Keys Using the PC Companion Application 1. Select Programmable Keys from the menu, and then click the desired key. 2. Program a phone feature, phone applications, or PC application: To program a Phone Feature: • Select Telephone Feature from the Feature list. • Select the desired feature and then enter the required information in the fields provided. To program a Phone Application: • Select the application from the Feature list.
5330/5340 IP Phones – User Guide Clearing, Editing or Copying Key Programming 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear. Re-program the key, if desired. • Select Edit…, reprogram the key as desired, and then click Save. • Select Copy, right-click the key you wish to paste programming information to, and then select Paste. Note: You must enter a new label when changing key programming.
5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application • PC Companion application You can assign the following to a programmable Key: • Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
5330/5340 IP Phones – User Guide Feature Default Label Call Back Call Back Headset1 Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Float Keys Floa
5330/5340 IP Phones – User Guide Feature Default Label Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line 1. Turning on the Headset feature key has no effect on the Cordless Headset.
5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If applications are displayed, press View Features. 5. Use the Page Navigation keys to move through the features list. 6. Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key. 7.
5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. If it’s already programmed, press Clear Key. 4. Press Speed Call. 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Edit Number and enter the phone number for the Speed Call: - The maximum length is 26 characters. - 0-9, # and *. Pause and Flash are not allowed. - You can use dial pad to enter the number. 8.
5330/5340 IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first. To add a name to your contact list using the People application: 1.
5330/5340 IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. • Dial the number using the dialpad. • Use Phone Book (see Phone Book below).
5330/5340 IP Phones – User Guide for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched. • If the system option “Phonebook Lookup – Display User Location” is enabled, after the phonebook search function displays the matching name and directory number, the user’s location is displayed. The display alternates between the name/number and the location every 2 seconds. 4. If no match exists, edit the original entry.
5330/5340 IP Phones – User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3.
5330/5340 IP Phones – User Guide 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key. (See Programming Features on Your Keys for instructions on programming features on your phone.) The key is highlighted and all incoming calls are answered in Handsfree mode.
5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. (HOLD). Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: • Lift the handset and press the flashing line key or Float Key (see page 57). • Press the flashing indicator. • Use the Add Held feature to conference into the held call.
5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5330/5340 IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: • Press the Trade Calls softkey.
5330/5340 IP Phones – User Guide USING QUICK CALL FORWARD ALWAYS To program and enable Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. If a number is already programmed, you can • Press Activate to enable forwarding to the current number or • Enter a new destination number and then press Activate. Note: Call Forward Always takes precedence over all other types of forwarding. To deactivate Call Forward Always: 1.
5330/5340 IP Phones – User Guide To create a Call Forward profile: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. Press Profiles. 3. Press New Profile. 4. Press Edit Profile Name. An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 6.
5330/5340 IP Phones – User Guide ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press the blue Applications key. 2. Press Call Forwarding. 3. Press Profiles. 4. Press the appropriate Profile setting. 5. Press Activate. 6. Press Close. CANCEL CALL FORWARD To cancel Call Forward: 1. Press the blue Applications key. 2. Press Call Forwarding. 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close.
5330/5340 IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator. To use Account Codes: 1.
5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5330/5340 IP Phones – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6.
5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
5330/5340 IP Phones – User Guide 2. Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key). 3. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call. Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup.
5330/5340 IP Phones – User Guide How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone. See one of the following procedures in this guide: • Direct Paging - Handsfree Answerback Enabled • Direct Paging - Handsfree Answerback Disabled Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone.
30/5340 IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are on a handset or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging - Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you programmed. The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated. The phone status line shows the Do Not Disturb icon. To activate Do Not Disturb from a remote extension: 1.
5330/5340 IP Phones – User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed. If Privacy Mode is enabled and the Analog Line key local line is busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location.
5330/5340 IP Phones – User Guide Float Keys (5340 IP Phone) The 5340 IP Phone offers 48 programmable multi-function keys for one-touch feature access. You can program three of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.
5330/5340 IP Phones – User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340 phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys. The Float Keys reflect the state of those lines including indicators and labels, and allows you to access those lines without having to navigate to the pages where those keys may be displayed.
5330/5340 IP Phones – User Guide 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys 1. Press Applications. 2. Press Settings. 3. Press Float Keys. 4. Press Disable. 5. Press Save. Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which will display the first three in the float key area.
5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: • Press the Group Listen key. Audio from the far-end party is now heard through both the handset/headset and the speaker.
5330/5340 IP Phones – User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number.
5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
5330/5340 IP Phones – User Guide To remotely log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Extension Number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to step 6 if a PIN has not yet been assigned. 6.
5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: • Press the key you have programmed to MWI. Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts.
5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice. • To call the message sender, press the Call softkey. • To delete the message, press the Erase Msg softkey. • To view the next message, press (MESSAGE). You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key).
5330/5340 IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music To turn Music on and off when the phone is idle, do one of the following: • To turn the music on, press the key that you programmed to Music or the Music softkey.
5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override. 2. Wait for an answer. Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement.
5330/5340 IP Phones – User Guide To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2.
5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed to Speak@Ease. 2. Speak the name of the person you wish to call.
5330/5340 IP Phones – User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash. Note: You can program a key to single flash or double flash. 2. Wait for dial tone. 3. Dial the Centrex feature access code.
5330/5340 IP Phones – User Guide VISUAL VOICE MAIL (5340 IP Phone Only) Set up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting. 3. Set up Call Forwarding to direct your calls to the voice mail hunt group number. Enable Visual Voice Mail To enable Visual Voice Mail 1.
5330/5340 IP Phones – User Guide 2. Enter your passcode. 3. Press OK. 4. If you wish to have the system remember this passcode, press Remember my passcode to enable the check box (5). 5. Press Login. Note: While you are logged into your mailbox, no indication of any new messages arriving is provided until you log out and log in again. Log into your mailbox from another extension To login to your mailbox from another extension: 1. Open the Voice mail application. 2. Press Connect as guest. 3.
5330/5340 IP Phones – User Guide About the Visual Voice Mail main window Control Keys Message List Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens.
5330/5340 IP Phones – User Guide Display message details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list.
5330/5340 IP Phones – User Guide Play a voice message To play a voice message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play.
5330/5340 IP Phones – User Guide Save a message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list. Delete a message To delete a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Discard. The next message in the message list is displayed.
5330/5340 IP Phones – User Guide 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Give. 5. Enter the recipient’s mailbox number. 6. Press Send message. Forward a message to your email address You can only forward a message to your email address if the Forward to Email feature is enabled on your system. You can tell that the feature is disabled by the absence of a To Email button on your phone. To forward a message to your email address: 1. Open the Voice mail application. 2.
5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your phone, the Conference Controller application is not available.
5330/5340 IP Phones – User Guide Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press Mute. USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note: If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear a beep. This feature may not be supported in all regions. To answer a waiting analog call or return to the original analog call: 1.
5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES The cordless handset and cordless headset provide users with the capability to move around within their own office or adjacent offices while using the telephone. Both cordless devices connect to your IP telephone through the cordless module, which attaches to the back of the phone. The cordless headset rests and recharges in a headset cradle that attaches to the side of the telephone.
5330/5340 IP Phones – User Guide Figure 2. Rear view Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device. 2) Cordless Headset Cordless hands free operation for calls. If you are using the cordless headset, you do not need to use the handset.
5330/5340 IP Phones – User Guide Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330/5340 IP Phone: • Corded handset only • Corded headset only • Corded handset and corded headset • Cordless handset only • Cordless headset only • Cordless handset and cordless headset • Corded handset and cordless headset • Corded headset and cordless handset Pairing the Cordless Module and Accessories The cordless headset and handset a
5330/5340 IP Phones – User Guide To unpair a cordless accessory: 9. Press the blue Applications key and then press Cordless Devs. 10. Press the device name that you want to unpair. The information screen for the selected device appears. 11. Press Unpair this Device. If the accessory is in use, an error message is displays. Otherwise, the accessory is unpaired, removed from the display, and can no longer be used to interact with the phone. 12. Press Close.
5330/5340 IP Phones – User Guide USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the Cordless Handset, you must pair the handset with the phone. For more information, see “Pairing the Cordless Module and Accessories” on page 85. Figure 3.
5330/5340 IP Phones – User Guide Feature Function 3) Mute button Mute allows you to turn the microphone off during a call. 4) Volume Up and 5) Volume Down buttons Up and Down provide volume control for the ringer and handset/headset. Note: The IP Phone deactivates the cordless handset when a corded handset is plugged in. Answer a call Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset.
5330/5340 IP Phones – User Guide Alerting Tones and LEDs The cordless accessories provide the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF No immediate tone. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
5330/5340 IP Phones – User Guide Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the handset • Green – indicates the status of the electrical charge of the battery LED Color LED State Indicates Blue Solid Handset is muted Blinking Handset is in pairing mode Winking Active audio path between Handset and Module Off • No audio path between Handset and Module OR • Battery is dead Green Solid Battery is fully charged Blinking Battery is chargin
5330/5340 IP Phones – User Guide USING THE CORDLESS HEADSET The cordless headset offers the same capability as the cordless handset to make and answer telephone calls away from your desk while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. To use the Cordless Headset, you must pair the headset with the phone. For more information, see “Pairing the Cordless Module and Accessories” on page 83.
5330/5340 IP Phones – User Guide Answer a call Do one of the following: • Lift the cordless headset from the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset. Hang up Do one of the following: • Replace the cordless headset in the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2.
5330/5340 IP Phones – User Guide Feature Function Out of range Repetitive 3-pitch tone until you are back in range. Note: If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.
5330/5340 IP Phones – User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for handor headsets. To access the Cordless Devices Application, do one of the following: • Press the blue Applications • Press a feature key you have programmed as the Cordless Devices Application key. key and then press Cordless Devices For information about programming feature keys, see page 29.
5330/5340 IP Phones – User Guide Auto Dial When a Cordless Module is installed and at least one device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed. To program an Auto Dial number: 1. Press Settings. 2. Press Auto Dial, and then press Edit Number. 3. In the on-screen keyboard, enter the autodial number (see Using the Dial Pad to Enter Information). 4. Press Save. 5.
