User’s Manual Large Format Display MultiSync ME431 MultiSync ME501 MultiSync ME551 MultiSync ME651 MODEL: ME431, ME501, ME551, ME651 Please find your model name on the label on the rear side of the monitor.
Table of Contents Important Information ������������������������������������������������� 2 Recommended Use..................................................... 8 Recommended Use & Maintenance ��������������������������� 8 Maintenance................................................................ 8 Chapter 1 Installation Setup Overview �������������������������������������������������������� 10 Ventilation Requirements...........................................
Chapter 5 Advanced Operation Creating a Power Schedule �������������������������������������� 44 Password Security ���������������������������������������������������� 46 Using Picture Modes ������������������������������������������������ 45 Locking the Button Controls......................................
Appendix A Trademark and Software License Appendix B External Resources Appendix C OSD Controls List INPUT ����������������������������������������������������������������������� 76 SLOT ������������������������������������������������������������������������ 83 PICTURE ������������������������������������������������������������������ 78 NETWORK ��������������������������������������������������������������� 85 AUDIO ���������������������������������������������������������������������� 81 PROTE
Cable Information CAUTION: Use the provided specified cables with this product so as not to interfere with radio and television reception. For USB, please use a shielded signal cable with ferrite core. For HDMI and DisplayPort, please use a shielded signal cable. Use of other cables and adapters may cause interference with radio and television reception.
Important Information Safety Precautions and Maintenance FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: About the Symbols To ensure safe and proper use of the product, this manual uses a number of symbols to prevent injury to you and others as well as damage to property. The symbols and their meanings are described below. Be sure to understand them thoroughly before reading this manual.
WARNING Handle the power cord with care. Damaging the cord could lead to fire or electric shock. 4 • Do not place heavy objects on the cord. • Do not place the cord under the product. • Do not cover the cord with a rug, etc. • Do not scratch or modify the cord. • Do not bend, twist or pull the cord with excessive force. • Do not apply heat to the cord. Should the cord be damaged (exposed core wires, broken wires, etc.), ask your dealer to replace it.
WARNING Prevent tipping and falling for earthquakes or other shocks. To prevent personal injury or damage to the product caused by tipping over due to earthquakes or other shocks, make sure to install the product in a stable location and take measures to prevent falling. The measures to prevent falling and tipping are intended for reducing the risk of injury, but may not guarantee the effectiveness against all earthquakes. The product may tip causing personal injury.
WARNING 10 Do not place this product on a sloping or unstable cart, stand or table. Doing so could lead to falling or tipping and cause personal injury. 11 Do not insert objects of any kind into the cabinet slots. It may cause electric shock, fire, or product failure. Keep objects away from children and babies. Do not spill any liquids into the cabinet or use your product near water.
CAUTION Handling the power cord. Handle the power cord with care. Damaging the cord could lead to fire or electric shock. 1 2 • When connecting the power cord to the product’s AC IN terminal, make sure the connector is fully and firmly inserted. • Fasten the power cord to the product by attaching the screw and clamp to prevent loose connection. (Recommended Fasten Force: 120 - 190 N•cm). • Do not connect or disconnect the power cord with wet hands.
CAUTION Incorrect usage of batteries can result in leaks or bursting. 8 • Insert batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment. • Do not mix battery brands. • Do not combine new and old batteries. This can shorten battery life or cause liquid leakage of batteries. • Remove dead batteries immediately to prevent battery acid from leaking into the battery compartment. • Do not touch exposed battery acid, it may injure your skin.
Recommended Use & Maintenance Recommended Use Ergonomics To realize the maximum ergonomic benefits, we recommend the following: • For optimum performance of the monitor, allow 20 minutes for warming up. Avoid reproduction of still patterns on the monitor for long periods of time to avoid image persistence (after image effects). • Rest your eyes periodically by focusing on an object at least 5 feet away. Blink often.
Chapter 1 Installation This Chapter Includes: >> “Setup Overview” on page 10 >> “Mounting (for Customer)” on page 13 >> “Prevent Tipping” on page 13 >> “Changing the Logo Ornament Position” on page 13 >> “Mounting (for Trained Installers)” on page 14 >> “Mounting Location” on page 15 >> “Orientation” on page 15 >> “Ventilation Requirements” on page 16 >> “Mounting on Ceilings” on page 16 >> “Attaching Mounting Accessories” on page 17 >> “Installing and Removing the Optional Table Top Stand” on page 18
Setup Overview 1. Determine the installation location WARNING: Please refer to “WARNING 7”, “WARNING 8” and “WARNING 9”. NOTE: To avoid scratching the LCD panel, always place a soft cloth, such as a blanket that is larger than the monitor’s screen area, on the table before laying the monitor face down when installing the monitor stand or mounting accessories. 2. Install the remote control batteries The remote control is powered by two 1.5 V AAA batteries.
4. Connect the supplied power cord WARNING: Please refer to the “Important Information” section of this user’s manual for proper selection of an AC power cord. CAUTION: Please refer to “CAUTION 1”. NOTE: • The monitor should be installed close to an easily accessible power outlet. • Please make sure that enough power is supplied to the monitor. Please refer to the “Power Supply” in the specification (See “ME431” on page 68, “ME501” on page 69, “ME551” on page 70 and “ME651” on page 71).
10. For long-term use The backlight used for this monitor has a limited life and its brightness decreases with the usage time. Also, if the same still image is shown for a long time, “Image Persistence” may occur. “Image Persistence” is a phenomenon in which the image of an LCD remains visible after the device has been turned off. The “Image Persistence” is gradually eliminated by changing the screen, but if the same screen is shown for too long, the “Image Persistence” will not disappear.
Mounting (for Customer) WARNING: Please refer to “WARNING 7”. Please contact your supplier as they may be able to provide a list of qualified installation professionals. Mounting on a wall or ceiling and hiring a technician is the customer’s responsibility. Maintenance • Periodically check for loose screws, gaps, distortions, or other problems that may occur with the mounting equipment. If a problem is detected, please refer to qualified personnel for service.
Mounting (for Trained Installers) WARNING: Please refer to “WARNING 9”. Carefully inspect the location where the unit is to be mounted. Not all walls or ceilings are capable of supporting the weight of the unit. The weight of this monitor is provided in the specifications (see “ME431” on page 68, “ME501” on page 69, “ME551” on page 70 and “ME651” on page 71). Product warranty does not cover damage caused by improper installation, re-modeling, or natural disasters.
Installing a safety wire WARNING: Please refer to “WARNING 9”. CAUTION: Please refer to “CAUTION 7”. NOTE: When installing, do not apply pressure to the LCD panel or excessive force to any part of the monitor by pushing or leaning on it. This may cause the monitor to become distorted or damaged. Handles for safety wire (Fasten Force: 120 - 190 N•cm). Safety wire for landscape position Safety wire for portrait position (ME651 only) Mounting Location WARNING: Please refer to “WARNING 8”.
Ventilation Requirements When mounting in an enclosed space or recessed area, leave adequate room between the monitor and the enclosure to allow heat to disperse, as shown below. ≥100 mm ≥100 mm ≥30 mm ≥100 mm ≥100 mm <40 °C NOTE: • Allow adequate ventilation or provide air conditioning around the monitor, so that heat can properly dissipate away from the unit and the mounting equipment; especially when you use monitors in a multiple screen configuration.
Attaching Mounting Accessories The monitor is designed for use with the VESA mounting system. Be careful to avoid tipping the monitor when attaching accessories. VESA Mounting Interface M6 (ME431/ME501/ME551), M8 (ME651) 200 mm (ME431) 400 mm (ME501/ME551/ME651) 200 mm (ME431) 400 mm (ME501/ME551/ME651) Mounting accessories can be attached with the monitor in the face down position.
Installing and Removing the Optional Table Top Stand WARNING: Please refer to “WARNING 8”. CAUTION: Please refer to “CAUTION 5”. For installation, follow the instructions included with the stand or mounting equipment. Use only those devices recommended by the manufacturer. NOTE: • ME431 use ST-43M. ME501 and ME551 use ST-401 or ST-43M. ME651 use ST-65M. • For the ST-401 and ST-43M, ONLY use screws which are included with the optional table top stand.
Height adjustment (ME551) 1. The lines on the stand pole are indicators of the height adjustment (Figure 1). Please adjust the pipe to the lines. Pipe ME551 High/Low ME431, ME501 Adjust the pipe to a line. Figure 1 2. Please install the stand pole and the pipe with included screws. Please screw the two screw holes at the pipe (Figure 2). Pipe Stand pole Figure 2 CAUTION: Please refer to “CAUTION 5”.
Chapter 2 Parts Names and Functions This Chapter Includes: >> “Control Panel” on page 21 >> “Terminal Panel” on page 22 >> “Wireless Remote Control” on page 24 English−20
Control Panel D + Button (plus button) Increases the audio output level when the OSD menu is closed. Acts to move the highlighted area to the right when navigating through the OSD menu options. Acts as a plus button to increase the adjustment of an OSD menu option after it has been selected with the INPUT/SET button. E – Button (minus button) Decreases the audio output level when the OSD menu is closed. Acts to move the highlighted area to the left when navigating through the OSD menu options.
Terminal Panel HDMI USB LAN IN DisplayPort IN HDMI IN (ARC) HDMI IN AUDIO OUT REMOTE A AC IN Connector F LAN Port IN (RJ-45) Connects with the supplied power cord. Connect to LAN in order to manage and control the monitor over the network. See page 53. B Main Power Switch On/Off switch to turn main power ON/OFF. G AUDIO OUT C USB Port Audio signal output from DisplayPort and HDMI to an external device (stereo receiver, amplifier, etc.). NOTE: This connector is not a headphone terminal.
K RS-232C IN (D-Sub 9-pin) Connect RS-232C input from external equipment, such as a computer, in order to control RS-232C functions. See page 52. L Speaker M Handle Two for ME431, ME501, and ME551. Four for ME651. N Security Slot Security and theft protection lock slot compatible with Kensington security cables/equipment. NOTE: For products, visit Kensington’s website.
Wireless Remote Control E ENT Button Makes selections in the Media Player settings. See page 40. Some buttons are used for CEC (Consumer Electronics Control). F DISPLAY Button Shows/Hides the information OSD. See page 38. Unlocks the remote control’s buttons if they have been locked in the [LOCK SETTINGS] in the [PROTECT] menu. Press and hold the DISPLAY button for more than five seconds to unlock the remote. See page 48. G MENU Button Opens and closes the OSD menu. See page 38.
O MUTE Button Silences the audio signal. P PICTURE MODE Button Cycles through the picture modes [NATIVE], [RETAIL], [CONFERENCING], [HIGHBRIGHT], [TRANSPORTATION] and [CUSTOM]. See page 36. Q ASPECT Button Cycles through the picture aspect ratios [FULL], [WIDE], [1:1], [ZOOM] and [NORMAL]. See page 37. NOTE: [Media Player] is not available. R STILL Button ON/OFF button: Activates/deactivates still picture mode. S REMOTE ID Button Activates the REMOTE ID function. See page 50.
Chapter 3 Connections This Chapter Includes: >> “Wiring Diagram” on page 27 >> “Connecting to a Personal Computer” on page 28 >> “Connecting to a Computer with HDMI” on page 28 >> “Connecting a Computer with DisplayPort” on page 28 >> “Connecting to a Media Device with HDMI” on page 29 >> “Connecting to audio equipment with ARC function” on page 29 >> “HDMI-CEC (Consumer Electronics Control)” on page 29 >> “HDMI-CEC Command” on page 30 >> “Internal Video Sources” on page 31 >> “Media Player” on page 31 >>
Wiring Diagram USB USB storage device.
Connecting to a Personal Computer Connecting to a Computer with HDMI • Please use an HDMI cable with the HDMI logo. • It may take a moment for the signal to appear after turning on the computer. • Some display cards or drivers may not show an image correctly. • When you use a computer with HDMI, please set [OVERSCAN] to [AUTO] or [OFF] as display drivers may not be fully compatible and may not show an image correctly. See page 77. • If the source signal is 4K (50 Hz/60 Hz) or HDCP 2.
Connecting to a Media Device with HDMI Connect using a single HDMI cable for the highest picture and audio quality from Blu-ray players, streaming media players, or game consoles. 4K UHD content is shown when the connected media player also supports 4K content. Supports HDCP (High-bandwidth Digital Contents Protection) coding, a type of digital rights management that prevents highdefinition content, in Blu-ray discs, DVDs and streaming media, from being copied or broadcast illegally.
HDMI-CEC Command Please connect a HDMI-CEC compatible device to HDMI port. OSD menu CEC (Consumer Electronics Control) HDMI-CEC command name One Touch Play Explanation When a HDMI-CEC compatible device is turned on, the monitor connected to the device by an HDMI cable also automatically turns on. After the monitor powers on, [INPUT] automatically switches to the [HDMI2]. If the monitor is turned on when HDMI-CEC compatible devices are turned on, it changes the [INPUT] from the current one to [HDMI2].
Internal Video Sources Media Player The internal Media Player will play audio and video files that are stored on a USB storage device. See page 40 for instructions on using the Media Player. Connect compatible USB storage device Format a USB storage device in the NTS format, FAT32 format, or FAT16 format to use it with the Media Player. Refer to the computer’s instruction user’s manual or Help file on how to format a USB storage device.
Connecting a USB Device USB storage device reader for use with the internal Media Player. See page 40. Power supply port. This port is for updating the firmware of the monitor via a USB storage device. Imports or exports the monitor settings via the USB storage device when selecting [CLONE SETTING]. CAUTION: Pleaser refer to “CAUTION 2”. NOTE: • Please make sure the connector shape and orientation is correctly aligned when connecting the USB device or cable.
Chapter 4 Basic Operation This Chapter Includes: >> “Power ON and OFF Modes” on page 34 >> “Operating Range for the Remote Control” on page 35 >> “Using Power Management” on page 35 >> “Showing the Information OSD” on page 36 >> “Switching Between Picture Modes” on page 36 >> “Setting the Aspect Ratio” on page 37 >> “OSD (On-Screen Display) Controls” on page 38 >> “Using the Media Player Menu” on page 40 >> “Media Player Menu” on page 40 English−33
Power ON and OFF Modes Press the ⏻ button on the Control Panel or POWER ON button on the remote control to turn on the monitor. The monitor’s power LED indicates the current status of the monitor. Please refer to the following table for information about the power indicator.
Operating Range for the Remote Control Point the top of the remote control toward the monitor’s remote control sensor during button operation. Use the remote control within a distance of about 7 m (23 ft.) from the remote control sensor, or at a horizontal and vertical angle of within 30° and within a distance of about 3.5 m (10 ft.). NOTE: The remote control system may not function when direct sunlight or strong illumination strikes the remote control sensor, or when there is an object in the path.
Showing the Information OSD The Information OSD provides information such as: Input Source, Picture Size, IP Address, Monitor ID, etc. Press the DISPLAY button on the remote control to bring up the Information OSD. A Input name DP 3840 x 2160 B Input Signal Information C HDR Information D Communication Info* H * Shows when [COMMUNICATION INFO] is [ON]. Green: Connected LAN Red: Not connected LAN NOTE: When the input signal is [Media Player], the information OSD will not be displayed.
Setting the Aspect Ratio Press the ASPECT button on the remote control to cycle through the options available for the current input signal. NOTE: [Media Player] is not available. [FULL] ➙ [WIDE] ➙ [1:1] ➙ [ZOOM] ➙ [NORMAL] Aspect ratio of image Unchanged view*2 Recommended selection for picture aspect*2 Description 4:3 [NORMAL] Reproduces the aspect ratio that is sent from the source. Squeeze [FULL] Fills the entire screen.
OSD (On-Screen Display) Controls NOTE: Some functions may not be available depending on the model or optional equipment. Input source Main Menu Icons Main Menu Item Sub Menu PICTURE: PICTURE MODE BACKLIGHT BACKLIGHT DIMMING VIDEO BLACK LEVEL GAMMA COLOR CONTRAST ADVANCED Select NATIVE RETAIL CONFERENCING TRANSPORTATION CUSTOM Goto Adjustment Return Adjustment Settings Close Key Guide Press or to navigate to a sub-menu. Press SET/POINT ZOOM to select an option.
Below is a brief summary of where controls are under each menu item. A table listing all options is located in “OSD Controls List” on page 75. INPUT: Select settings related to the input signal source. PICTURE: Select one of the default picture modes, manually adjust the color settings, adjust the aspect ratio, and adjust other settings related to the picture. AUDIO: Adjust volume, balance, equalizer, and select settings related to the audio.
Using the Media Player Menu The Media Player plays image, video, and music files located on a USB storage device connected the USB port on the monitor (see page 22). Slideshow Operation • Navigate to files using the , , –, + buttons and press the button to start a slideshow. Press the button to pause the slideshow. • To pause the slideshow using the on-screen operation menu, select . Select to resume the slideshow. • Select or press the previous image.
Zoom Function Random Play • Select or to switch the image size. 8, 4, 2, 1, 1/2, 1/4. • Select - Random Play • to scroll the enlarged image. Other Functions Video and Music Operations • Select files using the , , –, + buttons and press the button to start the playback. Press the button to pause the playback. • To pause the playback using the on-screen operation menu, select . Select to resume the playback. • Select to start fast forward.
Data Format for USB Supported file system FAT16/32, NTFS Max. folder level 9 Max. number of photos 997 PHOTO mode File Extension Data format Min. Resolution (HxV) of Image Max. Resolution (HxV) of Image JPEG, JPG, JPE Baseline Sequential DCT 75x75 pixels 15,360x8,640 pixels non-interlace 9,600x6,400 pixels MUSIC mode File Extension Data format Max. Bit rate Max. Channel No.
Chapter 5 Advanced Operation This Chapter Includes: >> “Creating a Power Schedule” on page 44 >> “Using Picture Modes” on page 45 >> “Setting Security and Locking the Monitor Controls” on page 46 >> “Password Security” on page 46 >> “Locking the Button Controls” on page 48 >> “Setting the Remote Control ID Function” on page 50 English−43
Creating a Power Schedule The schedule function allows the monitor to automatically change between power on and standby modes at different times. To program the schedule: 1. Enter the [SCHEDULE] menu. aU sing the remote control, highlight [SCHEDULE INFORMATION] using the and buttons. bP ress the SET/POINT ZOOM or the + button to enter the Settings menu.
Using Picture Modes There are different picture modes available. These picture modes have also been configured with settings as described in the “Picture Mode Types” table below. To change picture modes: Press the PICTURE MODE button on the wireless remote control to cycle through the modes, or select the mode in the [PICTURE] list in the OSD menu.
Setting Security and Locking the Monitor Controls Under normal operation, the monitor can be controlled by any person using the remote control or the monitor control panel. You can prevent unauthorized use and changes to the monitor settings by enabling the options for Security and Lock Settings.
Set a password for the monitor This step is only required if you want to change the password. PROTECT: POWER SAVE SETTINGS THERMAL MANAGEMENT SCREEN SAVER POWER ON DELAY SECURITY SETTINGS LOCK SETTINGS ALERT MAIL RESET PASSWORD: o o o o SECURE MODE: START-UP LOCK CONTROL LOCK CHANGE PASSWORD CURRENT PASSWORD: o o o o NEW PASSWORD: o o o o CONFIRM PASSWORD: o o o o 1. Using the remote control, navigate to [PROTECT] then to [SECURITY SETTINGS]. 2.
Locking the Button Controls The lock settings prevent the monitor from responding to button presses on the remote control or monitor control panel. When locking the button controls, some buttons can be configured to remain unlocked for users to adjust the settings. Locking and unlocking the button controls do not require a password. Locking the IR Remote Buttons The [IR] in the [LOCK SETTINGS] prevent the monitor from being controlled using the remote control.
Locking the Control Panel Buttons The [KEY] in the [LOCK SETTINGS] prevent the monitor from being controlled using the buttons on the monitor Control Panel. Enabling the [KEY] does not lock the buttons on the remote control. PROTECT: POWER SAVE SETTINGS THERMAL MANAGEMENT SCREEN SAVER POWER ON DELAY SECURITY SETTINGS LOCK SETTINGS ALERT MAIL RESET SELECT MODE POWER UNLOCK VOLUME UNLOCK MIN VOL KEY CUSTOM LOCK / LOCK / LOCK MAX VOL 10 80 INPUT UNLOCK / LOCK ACTIVATE / DEACTIVATE 1.
Setting the Remote Control ID Function The remote control can be used to control up to 100 individual MultiSync monitors using what is called the REMOTE CONTROL ID mode. The REMOTE CONTROL ID mode works in conjunction with the Monitor ID, allowing control of up to 100 individual MultiSync monitors. For example, if there are many monitors being used in the same area, a remote control in normal mode would send signals to every monitor at the same time (see Figure 1).
Chapter 6 External Control This Chapter Includes: >> “Controlling the Monitor via RS-232C” on page 52 >> “Controlling the Monitor via LAN” on page 53 >> “HTTP Browser” on page 54 >> “Commands” on page 60 >> “Proof of Play” on page 61 Connecting an external device There are two options to connect an external device to control the monitor. • RS-232C terminal. Connecting an external device to the RS-232C terminal of the monitor with an RS-232C cable. • LAN port.
Controlling the Monitor via RS-232C This monitor can be controlled by connecting a personal computer with an RS-232C (reverse type) terminal. NOTE: When you use this function, [CONTROL TERMINAL] in [EXTERNAL CONTROL] should be [RS-232C] (see page 89). For example, some of the functions that can be controlled by a personal computer are: • Power ON or standby. • Switching between input signals. • Sound Mute ON or OFF. Connection Monitor + computer.
PIN ASSIGNMENT RS-232C input/output Pin No 1 2 3 4 5 6 7 8 9 Name NC RXD TXD NC GND NC NC NC NC D-SUB 9P (Monitor side) 1 6 5 9 This monitor uses RXD, TXD and GND lines for RS-232C control. Controlling the Monitor via LAN Connecting to a Network Using a LAN cable allows you to specify the Network Settings and the Alert Mail Settings by using an HTTP server function. NOTE: When you use this function, [CONTROL TERMINAL] in [EXTERNAL CONTROL] should be [LAN] (see page 89).
HTTP Browser Overview Connecting the monitor to a network allows for remote control of the monitor from a computer connected to the same network. This device uses “JavaScript” and “Cookies” and the browser should be set to accept these functions. Refer to the help files for the web browser to change the settings to use JavaScript and Cookies.
OSD Menu Settings in the Monitor Web controls Select one of the links on the left side of the monitor web controls to configure the settings available in the monitor’s OSD. Please see page 75 for the full list of OSD menu controls. [INPUT], [PICTURE], [AUDIO], [SCHEDULE], [SLOT], [NETWORK], [PROTECT], [SYSTEM] NOTE: The buttons in the monitor web controls function as follows: [APPLY]: Saves the settings. [CANCEL]: Returns to the previous settings. NOTE: CANCEL is disabled after clicking APPLY.
Network Settings Click on “NETWORK” on the left-hand column below HOME. IP SETTING Select an option for setting the IP ADDRESS. AUTO: Automatically assign an IP address. MANUAL: Manually set an IP address for the monitor connected to the network. NOTE: Consult your network administrator if you have any trouble. IP ADDRESS Set your IP address for the monitor connected to the network when [MANUAL] is selected for [IP SETTING].
Mail Setting Click on “MAIL” on the left-hand column below HOME. When the Mail settings are configured and enabled, the monitor sends email notifications when an error occurs or if the input signal is lost. The monitor must be connected to a LAN for this feature to work. Alert Mail When an error occurs, the monitor will send an error message to the email address(es) listed in the Recipient’s Address fields. Please see the “Alert error list” table below.
SNMP Settings Click on “SNMP” on the left-hand column below HOME. The SNMP protocol is used to get status information and to control a monitor directly via the network. Version: SNMP v1 Authenticated plaintext by community name, does not return a confirmation message of the trap. SNMP v2c Authenticated plaintext by community name, returns a confirmation message of the trap. Community name: The default setting of community name is “public”. It is read-only.
Name Settings Click on “NAME” on the left-hand column below HOME. MONITOR NAME Allows you to customize the monitor’s name, up to a maximum of 16 characters long. This name is shown when searching for devices on the network when using an application such as NaViSet Administrator. Giving the monitor a unique name allows it to be easily identified when viewing a list of monitors on the network. The default name is the monitor’s model name.
Commands Connecting the monitor to a computer via RS-232C or to a network via LAN allows for the transmission of commands to the monitor, providing remote control of the monitor from a connected device. Instructions for each command format can be found in the external documents “External_Control.pdf”. See page 73.
Proof of Play This function allows sending of messages for the current status of the monitor by self-diagnosis. For the Proof of Play function including self-diagnosis, please see the “External_Control.pdf”. See page 73. Check item a b c d e f Message INPUT DisplayPort, HDMI1, HDMI2, Media Player, COMPUTE MODULE, OPTION* Resolution e.g.
Chapter 7 Troubleshooting This Chapter Includes: >> “Screen Image and Video Signal Issues” on page 63 >> “No picture” on page 63 >> “Image persistence” on page 63 >> “The image is blinking” on page 63 >> “The image is unstable, unfocused or swimming is apparent” on page 64 >> “The image is not properly reproduced” on page 64 >> “Selected resolution is not displayed properly” on page 64 >> “Video contrast is either too high or too low” on page 64 >> “Hardware Issues” on page 64 >> “⏻ button does not respon
Screen Image and Video Signal Issues No picture Image persistence • The signal cable should be completely connected to the display card/computer. • • The display card should be completely seated in its slot. • Check the main Power Switch, it should be in the ON position. • Make sure both the computer and monitor are powered on. • Make sure that a supported resolution has been selected on the display card or system being used.
The image is unstable, unfocused or swimming is apparent • The signal cable should be completely attached to the computer. • Please adjust settings in the [ADJUST] of the [PICTURE MODE] by checking the image on the screen. • When the display mode is changed, the OSD Image Adjust settings may need to be re-adjusted. Selected resolution is not displayed properly • Check the Information OSD to verify the appropriate resolution has been selected.
Snowy picture, poor Sound in TV The monitor goes into standby automatically • • Please check [OFF TIMER] setting. • Set the [CEC] function to [OFF]. The monitor may go into standby mode when a connected HDMI-CEC compatible device goes into standby. Please check [POWER] in the [SCHEDULE INFORMATION]. Check antenna/cable connection. Use new cable if necessary. The USB hub does not operate • Check to make sure that the USB cable is properly connected. Refer to your USB device user’s manual.
Chapter 8 Specifications This Chapter Includes: >> “Compatible Signal List” on page 67 >> “ME431” on page 68 >> “ME501” on page 69 >> “ME551” on page 70 >> “ME651” on page 71 English−66
Compatible Signal List Signal name Resolution VGA SVGA XGA HD 640 x 480 800 x 600 1024 x 768 1280 x 720 1280 x 768 1280 x 800 1280 x 1024 1360 x 768 1366 x 768 1400 x 1050 1440 x 900 1600 x 1200 1680 x 1050 1920 x 1080 1920 x 1200 1920 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 (interlace) 1920 x 1080 (interlace) 1280 x 720 128
ME431 Product Specifications LCD Module Pixel Pitch: Resolution: Color: Brightness: Contrast Ratio: Viewing Angle: Frequency 43”/108.0 cm diagonal 0.245 mm 3840 x 2160 Over 1073 million colors (depending on display card used) 400 cd/m2 (Max.) @25 °C 1200:1 89° (typ) @ CR>10 Horizontal: 15 - 136 kHz Vertical: 23 - 76 Hz Pixel Clock 25 - 600 MHz (HDMI/DisplayPort) Viewable Size 941.18 x 529.
ME501 Product Specifications LCD Module Pixel Pitch: Resolution: Color: Brightness: Contrast Ratio: Viewing Angle: Frequency 50”/125.7 cm diagonal 0.285 mm 3840 x 2160 Over 1073 million colors (depending on display card used) 400 cd/m2 (Max.) @25 °C 4000:1 89° (typ) @ CR>10 Horizontal: 15 - 136 kHz Vertical: 23 - 76 Hz Pixel Clock 25 - 600 MHz (HDMI/DisplayPort) Viewable Size 1095.84 x 616.
ME551 Product Specifications LCD Module Pixel Pitch: Resolution: Color: Brightness: Contrast Ratio: Viewing Angle: Frequency 55”/138.8 cm diagonal 0.315 mm 3840 x 2160 Over 1073 million colors (depending on display card used) 400 cd/m2 (Max.) @25 °C 1200:1 89° (typ) @ CR>10 Horizontal: 15 - 136 kHz Vertical: 23 - 76 Hz Pixel Clock 25 - 600 MHz (HDMI/DisplayPort) Viewable Size 1209.60 x 680.
ME651 Product Specifications LCD Module Pixel Pitch: Resolution: Color: Brightness: Contrast Ratio: Viewing Angle: Frequency 65”/163.9 cm diagonal 0.372 mm 3840 x 2160 Over 1073 million colors (depending on display card used) 400 cd/m2 (Max.) @25 °C 1200:1 89° (typ) @ CR>10 Horizontal: 15 - 136 kHz Vertical: 23 - 76 Hz Pixel Clock 25 - 600 MHz (HDMI/DisplayPort) Viewable Size 1428.48 x 803.
Appendix A Trademark and Software License Trademarks Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NEC is a registered trademark of NEC Corporation. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. MultiSync is a trademark or registered trademark of NEC Display Solutions, Ltd. in Japan and other countries.
Appendix B External Resources Additional specification documents and accessories, and optional software applications referenced in this product manual are listed below. NEC Display Solutions regional websites Global: https://www.nec-display.com/global/ Asia-Pacific: https://www.nec-display.com/ap/contact/ North America: https://www.necdisplay.com Europe, Russia, Middle East and Africa: https://www.nec-display-solutions.com Japan: https://www.nec-display.
Software Software is available for download on the NEC Display Solutions global website. https://www.nec-display.com/dl/en/dp_soft/lineup.html NEC Display Wall Calibrator software This software provides advanced video wall configuration and accurate color matching by calibrating the monitors using an external color sensor.
Appendix C OSD Controls List This Chapter Includes >> “INPUT” on page 76 >> “PICTURE” on page 78 >> “AUDIO” on page 81 >> “SCHEDULE” on page 82 >> “SLOT” on page 83 >> “NETWORK” on page 85 >> “PROTECT” on page 86 >> “SYSTEM” on page 89 Default values can be provided on request.
INPUT INPUT MENU INPUT SELECT DisplayPort Selects the input signals source. HDMI1 HDMI2 Media Player COMPUTE MODULE*4 OPTION*1 INPUT SETTINGS INPUT NAME Renames the current input. Custom names with a maximum of 14 characters, including spaces, can be set. The characters can be a mix of letters (A-Z), numbers (0-9), and some symbols. AUTO INPUT CHANGE*2 When enabled, this option can detect and change inputs when a signal is applied or lost. Allows for customization of the input priority.
INPUT MENU ADVANCED INPUT SIGNAL SETTINGS DisplayPort BIT RATE Selects [HBR] or [HBR2]. HDMI Sets the HDMI mode. MODE1: Max resolution is 3840 x 2160 (30 Hz). MODE2: Max resolution is 3840 x 2160 (60 Hz), HDCP 2.2, or HDR. OVERSCAN*3 Some video formats may require different scanning modes in order to best show the image. NOTE: This function is not available when [MOTION] in [SCREEN SAVER] is active. ON The image is scaled to best fit the screen without changing the aspect ratio.
INPUT MENU AUDIO RECEIVER When [ENABLE] is selected, the internal speaker is muted and connected audio equipment with ARC function outputs the sound. When [DISABLE] is selected, connected audio equipment with ARC function is muted and the internal speaker outputs the sound. NOTE: • It may take a while to output the sound when changing [AUDIO RECEIVER] settings; but this is not a failure of the monitor. SEARCH DEVICE Searches the HDMI input for a connected HDMI-CEC compatible device.
PICTURE MENU GAMMA Select a monitor gamma correction for best picture quality. Selection depends on the desired usage. NATIVE Gamma correction is handled by the LCD panel. 2.2 Typical monitor gamma for use with a computer. 2.4 Typical gamma settings for use with videos, such as DVDs and Blu-rays. S GAMMA Special gamma for certain types of movies. Raises the light parts and lowers the dark parts of the image (S-Curve). NOTE: Do not use for diagnostic purposes. DICOM SIM.
PICTURE MENU AUTO DIMMING Adjusts the backlight of the LCD automatically depending on the amount of ambient light. AUTO BRIGHTNESS* Adjusts the brightness level according to the input signal. AMBIENT LIGHT SENSING*1 The backlight of the LCD panel can be set to increase or decrease depending on the amount of ambient light within the room. If the room is bright, the monitor becomes correspondingly bright. 1 If the room is dim, then the monitor will dim accordingly.
PICTURE MENU TILE MATRIX Allows one image to be expanded and shown over multiple screens (up to 100) through a distribution amplifier. This option is for manually configuring the TILE MATRIX settings that are automatically configured when using [AUTO TILE MATRIX SETUP]. NOTE: • Low resolution is not suitable for tiling to a large number of monitors. • You can operate without a distribution amplifier at a lower number of screens.
AUDIO MENU EQUALIZER TREBLE Accentuates or reduces the high frequency range of audio signals. Press the + button to increase [TREBLE]. Press the – button to decrease [TREBLE]. BASS Accentuates or reduces the low frequency sound. Press the + button to increase [BASS]. Press the – button to decrease [BASS]. ADVANCED LINE OUT Selecting [VARIABLE] enables control of the line out level with the VOLUME button on the remote control or monitor control panel.
SLOT SLOT MENU ACTIVE SLOT Sets the active Option Board slot. NOTE: Only the selected input will work. OPTION*1 Configure settings for a connected Option Board. POWER CONTROL POWER SUPPLY Controls power to an Option Board. Select [ON] then press SET on the remote control to power on the device. Select [OFF] then press SET on the remote control to power off the device.
SLOT MENU POWER SETTING AUTO POWER UP The Compute Module will be turned on automatically when the monitor power is turned on. AUTO SHUTDOWN The Compute Module is turned off when the monitor switches into standby mode. POWER SUPPLY OFF DELAY This sets the time delay after the Shutdown Signal is set until the power to the Compute Module is turned off. Configure this to allow adequate time for any software to shutdown safely.
NETWORK NETWORK MENU NETWORK INFORMATION IP SETTING Configures the monitor’s network settings either automatically or manually. When [AUTO] is selected, the IP address is automatically obtained from the DHCP server. When [MANUAL] is selected, the network settings must be entered manually. Contact the Network Administrator for this information. NOTE: Consult your network administrator for the IP address when [AUTO] is selected for [IP SETTING].
PROTECT PROTECT MENU POWER SAVE SETTINGS POWER SAVE Enables or disables the monitor entering power saving mode. When [ENABLE] is selected, the monitor goes into power saving mode after the period of time has passed with no input signal detected or signal loss has occurred. You can set the power saving condition in [MODE]. When the monitor is in power saving mode, the LED power indicator will change color. Refer to the Power indicator table (see page 65).
PROTECT MENU SCREEN SAVER Use the [SCREEN SAVER] function to reduce the risk of Image Persistence. NOTE: • MOTION POWER ON DELAY When the screen saver starts, the image aspect is changed to [FULL]. When the screen saver stops, the aspect will return to the current [ASPECT] setting. • The screen saver cannot be selected for a signal input of 4K. • When the [MOTION] is active, [ASPECT] and [OVERSCAN] are not available.
PROTECT MENU POWER Select [UNLOCK] to be able to use the POWER button when all buttons are locked. Select [LOCK] to lock the button. VOLUME When [IR] is selected in [SELECT]: - UNLOCK: Enable to control the volume with the VOL +/– button on the remote control. When [KEY] is selected in [SELECT]: - UNLOCK: Enable to control the volume with the + button and the – button on the monitor.
SYSTEM SYSTEM MENU MONITOR INFORMATION Shows the model name, serial number and firmware version of the monitor. [CARBON SAVINGS]: Shows the estimated carbon saving information in kg-CO2. The carbon footprint factor in the carbon saving calculation is based on the OECD (2008 Edition). [CARBON USAGE]: Shows the estimated carbon usage information in kg-CO2. This is the arithmetic estimation, not actual measurement value. This estimation is based without any options.
SYSTEM MENU OSD OSD TIME Turns off the OSD after a period of inactivity. The preset choices are 10-240 seconds. OSD POSITION Determines the location where the OSD appears on the screen. OSD SIZE Change the size of the OSD on the screen. INFORMATION OSD Selects whether or not to automatically show information about the monitor when it powers on, changes input, or the current input signal changes. The information includes the current input, audio source, aspect ratio, resolution, and refresh rate.
Appendix D Manufacturer’s Recycling and Energy Information This Chapter Includes: >> “Disposing of your old NEC product” on page 92 >> “Energy Saving” on page 92 >> “WEEE Mark (European Directive 2012/19/EU and amendments)” on page 92 NEC DISPLAY SOLUTIONS is strongly committed to environmental protection and sees recycling as one of the company’s top priorities in trying to minimize the burden placed on the environment.
Disposing of your old NEC product The aim of recycling is to gain an environmental benefit by means of re-use, upgrading, reconditioning or reclamation of material. Dedicated recycling sites ensure that environmentally harmful components are properly handled and securely disposed.
