User's Manual

12 - 4 Operator Box
Issue 3 EliteMail VMS/EliteMail Limited
The greeting does not have to be an actual greeting. It can be any
message you wish. However, it should be consistent with the action taken
after the greeting. The actions you may select are described below.
Default Greetings
The Operator Box default day greeting is:
“I’m sorry. The operator is currently unavailable. To try again, press zero.
Otherwise, please answer the following questions, and I’ll make sure your
message gets attention.”
The default night greeting is:
“You’ve reached our office after hours. No operator is on duty now. You
may leave a message by answering the following questions, and I’ll make
sure your message gets attention.”
The default alternate greeting is:
“Operator is not on duty now. You may leave a message by answering the
following questions, and I’ll make sure your message gets attention.”
Action
If the caller does not press any touchtones during the operator greeting,
the system takes the action specified in the Action section of the screen.
The actions for the Operator Box include:
G Go to system ID
H Hangup
O Transfer to operator (Do NOT use!)
RRestart
S Say good-bye
T Take a message
Setting the
Action
field in the Operator Box to
G
,
O
, or
R
can trap the caller
in an infinite loop to the Operator Box.
Refer to Appendix B Action Codes for descriptions of the actions you can
specify.
Default Action
The default Operator Box action is GotoID→$PM, where $PM is the
default System ID for the Public Interview Box. When the operator is
unavailable, the system routes the caller to the Public Interview Box after it
plays the greeting. For details, refer to Chapter 14 Public Interview Box
and Public Messages.