User's Manual

EliteMail VMS/EliteMail Limited Issue 3
Reference 18 - 9
Voice Name
The Operator Box recorded name.
Rings
This field indicates the number of times the voice mail system should
ring the operator extension before taking the next step in the
Transfer Greeting Action structure for Await Answer and Wait for
Ringback transfer only.
Intro
This voice field contains a short recording that the system plays to
the caller before attempting to transfer the call to the operator. The
default Intro recording is “
I’ll transfer you now .”
Holding?
When this field is Yes, the caller can press a touchtone to hold for the
operator when the operator line is busy. When this field is Vox, the
caller can say Yes to holding. When this field is No, call holding is
turned off. Available only with the Await Answer and Wait for
Ringback call transfer. Refer to Chapter 2 Section 1 Call Hold on
page 2-1.
Transfer Options
This field controls how calls are transferred to the operator. For more
details on how to set up call transfer, refer to Chapter 2 Section 2
Call Transfer on page 2-11 and Section 3 Screen Calls on page 2-16.
Greeting Day/Nite/Alternate
These voice fields store the Operator Box greetings.
Active
This field tells you which greeting is currently active. D/N means the
standard Day or Night greeting is active. Alt means the alternate
greeting is currently active.
Action Day/Nite
These fields tell the system what to do if the caller does not press any
touchtones during the operator greeting. The default action for the
Operator Box is GotoID $PM for the Public Interview Box.