User's Manual

Reference 24 - 1
Transaction Boxes
A transaction box is a special mailbox that you can use to program special call
routing, create menus, or provide announcements of recorded information.
The applications for transaction boxes can be as simple or complex as you
wish. Some organizations use transaction boxes to route callers to different
departments, or provide morning, afternoon, and evening greetings. Other
organizations use transaction boxes to play detailed audiotext messages,
route callers to other submenus, and route callers to interview boxes.
This chapter describes how transaction boxes work and explains how to use
them.
S
ECTION
1
A
CCESS A
T
RANSACTION
B
OX
To access a transaction box
1. The caller dials the box System ID.
2. The caller presses a single touchtone in response to a one-key dialing
menu.
3. The
GotoID
action automatically routes the caller to a transaction box.
4. The system answers a port with the transaction box.
S
ECTION
2
T
HE
T
RANSACTION
D
IRECTORY
Each transaction box has a page in the Transaction Directory. Refer to Figure
24-1 Sample Transaction Box.