NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 1 DIGITAL TELEPHONE USER GUIDE
NEC Xen Phone User Guide Cover 21/7/03 1:51 PM Page 2 Xen IPK Digital Telephones 7 9 9 11 7 6 6 1 1 10 2 12 13 3 10 11 8 12 13 5 14 3 4 11 5 4 Dterm Series i 16 line (LED) display Dterm Series i 8 line display 9 14 7 9 6 7 6 1 1 2 8 12 13 10 3 5 14 4 11 10 2/8 12 13 3 5 14 4 Dterm Series i 16 line display with 16 DSS/BLF One Touch Keys Dterm Series i 16 line (LCD) display 1. 2. 3. 4. 5. 6. 7. 8. One Touch Keys 9. Handset 10. Built-in Headset Jack 11. Soft Keys 12.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 1 Table of Contents General Information Answering Calls Pages 2 – 3 Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 6 Transferring Calls Conference Conference Bridge Call Park - System Station Busy/No Answer Options Pages 6 - 9 Outside Call Dialling Options Pages 9 - 10 Call Pickup Paging Background Music Call Forwarding Pages 11 - 12 Call Forwarding Destination Customised Message Set Relocation Station Outgoing Lo
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 2 General Information The following should be considered when reviewing this User Guide: Instructions are provided for the NEC Xen IPK digital telephones (Dterm Series i). All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival key has been assigned to all digital telephones and only a single tenant has been assigned in the system.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 3 Answering Calls Ringing Calls Lift Handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls To A Call Arrival Key Lift handset Converse Note 1: A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 4 Making Calls Internal Calls Lift handset Dial station number or 9 for the attendant (or reception) OR press Feature Access Key or One Touch Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. Note 1: When calling a digital telephone, dialling 1 after the station number will change ringing to voice or voice to ringing.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 5 Speed Dial – Using The Softkeys Press the SYS. or STA. Softkey ( ) (System or Station Speed Dial respectively) Press the UP or DOWN softkey ( name/number is displayed.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 6 Group Listening With a call in progress via the handset/headset: Press Speaker, then the LED Lights Converse. Conversation is heard over the speaker and the handset/headset. Only the handset/headset may be used to respond. Press Speaker to cancel the Group Listening mode Note: When switching from Group Listening mode to the Handsfree Mode, it is recommended that the Microphone be turned off.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 7 Note 3: A Feature Access Key or One Touch Key may be assigned for DSS. Note 4: To transfer a call directly to a personal voice mailbox, press Message or dial 7 after dialling the station number. Conference With a call in progress: Press Conf Place second call (internal or external) Announce conference Press Conf to establish conference Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties).
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 8 Call Park - System Set Retrieve With a call in progress: From any station: Press Transfer Lift handset Dial Call Park Set code 4 Dial Call Park Retrieval code 4# * Dial Call Park location 0-9 Dial Call Park Location 0-9 Replace handset Converse Note: If the dialled Call Park location is busy, dial another Call Park location (0-9).
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 9 Station Busy/No Answer Options (Continued) Step Call When calling a busy telephone: Dial 2 to advance to the next station number in that 10’s group Voice Over Originate When calling a busy telephone: Dial Voice Over code 6 Announce message Answer With a call in progress: Receive Voice Over announcement Press Hold Whisper Page With a call in progress: Receive Voice Over announcement Press Feature Dial 65 Converse with Voice Over originator while monitori
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 10 Outside Call Dialling Options (Continued) Store & Repeat Store With an outside call in progress: Repeat Lift handset Press Feature Press Redial Dial 7 Dial Dial new phone number to *; stored number is dialled be stored Press Feature Complete conversation and replace handset Note: Store & Repeat and Save & Repeat features cannot be used simultaneously.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 11 Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at Upon hearing ringing or voice another telephone: announcement at another Lift handset telephone: Dial Call Pickup code: Lift handset - All Calls 68 Dial Call Pickup Direct code 67 - Outside Line 6 Dial station number of the - Night Call Pickup 69 telephone to be answered * Converse Converse Paging Lift handset Dial paging code: Internal - All zones 51 Exte
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 12 Call Forward All Calls (CF/A) Do Not Disturb (DND) Set Press Feature Cancel Press Feature Dial Call Forward All/DND Dial Call Forward All/DND set code 60 cancel code 69 Select operation Press Feature - DND: Press Feature - Call Forward All: Dial destination station number or voicemail and press Feature Note 1: The Feature LED will flash intermittently when your telephone is in CFA/DND.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 13 Call Forward Destination From Destination Station Set Press Speaker Cancel Press Speaker Dial Call Forward All Destination Dial Call Forward All Destination set code 47 cancel code 48 Dial your station number Dial your station number Dial destination station number Press Speaker or voicemail Press Speaker Customised Message From display telephone: Press Feature Dial Customised Message code 70 Dial * to scroll through messages Dial # to selec
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 14 Station Outgoing Lockout Changing Lockout Code Press Speaker Dial Lockout Change access code_____ Dial current Lockout code Dial new Lockout code Press Speaker Note 1: By default, Lockout code is set at 0000000000 (10 zeros). Note 2: When Lockout code is set for the first time, station is automatically restricted. Note 3: Lockout code may be a maximum of 10 digits. If the new Lockout code is less than 10 digits, press the Speaker to re-enter.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 15 DISA Password Setting Your DISA Password Lift handset Dial DISA Password set access code Dial your DISA ID code__________ Dial your current DISA password__________ default 0000000000 (10 zeros) Dial your new DISA password__________ Replace handset Note 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace the handset to enter.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 16 Volume Control Off-Hook Ringing Volume Ringing Volume Lift handset Press Speaker Dial 60 Dial 60 Dial Off-Hook Ringing Dial Ringing Volume code 1 Volume code 1 Press Press Press Speaker or to set level or to set level Replace handset or Note 1: Press volume. during audible telephone activity to adjust handset or speaker Note 2: When the telephone is idle, or is used to adjust display contrast.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 17 Feature Access Keys Station Speed Dial (Outside Numbers) Press Feature DSS/BLF (Stations) And Feature Access Press Feature Press Redial Press Redial Press Feature Access Key Press Feature Access Key to be to be programmed programmed Dial 0 Dial 1 and station number Dial trunk access code to be stored i.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 18 Speed Dial Name Input To add a name to each speed dial entry, press the dial pad number corresponding to the alpha character desired. i.
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 19 Quick Entry Guide For Programming Feature Access Keys and One Touch Keys Feature Press Microphone On/Off #➤1 Call Forward All Set # ➤ 60 ➤ Dial destination ➤ Answer ➤ Feature ➤ Feature Do Not Disturb - Set # ➤ 60 ➤ Answer ➤ Feature ➤ Feature Call Forward All/DND - Cancel # ➤ 69 ➤ Answer ➤ Feature ➤ Feature Save & Repeat - Set #➤9 Store & Repeat - Set #➤7 Whisper Page # ➤ 65 Quick Transfer To Voicemail # ➤ 86 Background Music # ➤ 26 Vo
NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 20 Quick Reference Guide Outside Calling Outside Call Last CO/PBX number redial Speed Dial Save/Store & Repeat - Access Trunk Queue Automatic Redial Dial 0 ➤ Dial Telephone Number Redial ➤ Dial # Redial ➤ Dial 00-99 Redial ➤ Dial * Receive Trunk Busy Indication ➤ Dial 78 Receive busy ➤ Speaker ➤ Replace Handset ➤ Feature ➤ Redial Internal Calling Station Call Automatic Callback Callback Request Tone Override Voice Over Originate Quick Transfer To Voicemai
NEC Xen Phone User Guide Cover Notes 18/7/2003 3:54 PM Page 3
NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 4 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. Stock# 8502589 Version 1 DPA. June 2003 Copyright ©2003 NEC Business Solutions Ltd Document No.
