user manual

NDA-24282 CHAPTER 2
Page 13
Revision 1.0
GENERAL INFORMATION
2.6.2 SUPERVISORY POSITION
1. Function
The supervisory position is equipped with the agent position functions and the display terminal. It is used
as the supervisor of splits to manage the ACD operations by overriding calls to agent positions, call moni-
toring, agent position status display, etc.
The supervisor position consists of an ACD agent position and a display with keyboard (MIS terminal).
Some supervisor positions are not equipped with the MIS terminal.
Figure 2-6 Supervisory Positions
Note
ACD Supervisory Position (D
term
)
Personal Computer/Data
Terminal Equipment
1
2
3
4
5
6
7
8
9
*
0
#
Note:
Distance between ACD Agent position and MIS terminal: Max.15m (49 feet)