user manual

NDA-24282 CHAPTER 2
Page 15
Revision 1.0
GENERAL INFORMATION
• Trunk Group
A group, organized according to routes, of trunks which transmits calls incoming to or originated from the
ACD System.
• ACD Group (Tenant)
An ACD system can be divided into groups according to the user firms or departments. The ACD group is
the unit of such a division. Its configuration is as shown in Figure 2-8.
Note:
The following data must be assigned on an ACD tenant basis:
• Trunk Group
• ACD Monitored Number (Pilot Number)
• Split
• Announcement Equipment
• Transferring Destination (STN)
• Transferring Destination (TRK)
Figure 2-8 ACD Group Configuration
Split
Split
n
1
Supervisory position
ACD
NEAX2400 IMX
C.O.
Line
Group
(Tenant)
ACD
Group
(Tenant)