user manual

NDA-24282 CHAPTER 3

Page 37

Revision 1.0

INSTALLATION

5. UPGRADING ACD SYSTEM FROM NEAX2400 ICS TO NEAX2400 IMX

Figure 3-17 and Table 3-1 show the requirements when upgrading the CallCenterWorX-Enerprise (ACD) sys-

tem from NEAX2400 ICS to 2400 IMX.

5.1 HARDWARE AND SOFTWARE REQUIREMENTS

Figure 3-17 Hardware and Software Upgrading Requirements

(See Table 3-1.)

PBX

MAT

Router [9]

Server MIS

CPU

ACD DM

LAN

MIS DB

Client MIS

[3]

[1] [2]

[4]

[5]

[6]

[7]

[8]

ACDP

IVR/Host

[10]

Note 1:

[5], [6], [7], [8] are not necessary for the ACD without MIS.

Note 2:

[10] is not necessary for the ACD without IVR/Host.